After you have successfully submitted an order online, you will get a confirmation email sent to the email address you provided us in your order form. Please make sure you check your junk folder if you do not receive this email.
Trouble-Shooting Online Orders
If your order keeps getting declined, first check with your credit card company to make sure your card is working.
Sometimes institutional credit cards (e.g. from a college or university) will have a block on them for use in phone and internet orders. The holder of the card can call the credit card company and have this block removed.
If you have questions or problems with the online ordering process please feel free to email us at anytime at or call (800) 577-4762 or (415) 332-3232.
We are generally available during business hours Monday through Friday, Pacific Standard time. However, we are a small staff and cannot always answer the phone. So, if you get our voicemail please leave a message and rest assured that we will get back to you promptly.
Purchase Orders
We accept purchase orders from American and Canadian colleges, universities, institutions and organizations.
For other international purchase orders, we require payment in advance in the form of a check or money order payable in U.S. dollars.
Our tax identification number is EIN 56-2580512.
Ordering by Check
Please send your check payable in U.S. dollars, along with the items you would like to order and contact information including phone and email should we have a problem filling your order to: Psychotherapy.net, 201 N King of Prussia Rd, Suite 370, Radnor, PA 19087
International Orders
For inquiries regarding bank information, SWIFT codes, or other logistics regarding international remittances, please contact our team via email at higgsb@knowfully.com