Ordering Online

• After you have successfully submitted an order online, you will get a confirmation email sent to the email address you provided us in your order form.
• Shipping Charges are: U.S. $4.95 first item, $2 each additional item; Canada $5.95 each item, $3 each additional item; Overseas $8.95 each item, $5 each additional item.
• We typically ship orders once a week on Fridays. For domestic orders, we ship First Class or Priority Mail, which typically takes 2-4 business days.  For international orders we ship regular International Airmail. This typically takes 7 to 10 days.

Trouble-Shooting Online Orders

• If your order keeps getting declined, first check with your credit card company to make sure your card is working.
• Sometimes institutional credit cards (e.g. from a college or university) will have a block on them for use in phone and internet orders. The holder of the card can call the credit card company and have this block removed.
• If this is not the case, you may want to try ordering with a different card, or else contact us and we will see if we can get charges authorized.
• If you have questions or problems with the online ordering process please feel free to email us at anytime at or call (800) 577-4762 or (415) 752-2235. 
• We are generally available during business hours Monday through Friday, Pacific Standard time.  However, we are a small staff and cannot always answer the phone. So, if you get our voicemail please leave a message and rest assured that we will get back to you promptly.

Purchase Orders

• We accept purchase orders from American and Canadian colleges, universities, institutions and organizations.
• For other international purchase orders, we require payment in advance in the form of a check or money order payable in U.S. dollars.
• Please fax your purchase order to (415) 668-0606, or mail it to Psychotherapy.net, 4625 California St., San Francisco, CA 94118.
• Our tax identification number is EIN 56-2580512.

Ordering by Check

• Please send your check payable in U.S. dollars, along with the items you would like to order and contact information including phone and email should we have a problem filling your order to: Psychotherapy.net, 4625 California St., San Francisco, CA 94118.

Rushing an Order

• If you need to have an order rushed you can email us at or call (800) 577-4762 /(415) 752-2235, and we’ll try to get it out to you a little sooner.  We may be able to send express mail for an extra charge.

Adding, Changing or Deleting Items from an Order

• If you want to add an item, go ahead and place an additional separate order. Phone or send us an email, and we will combine it into a single shipment, and credit you back any savings in shipping charges.
• If you want to change or delete an item, email us at or call us at (800) 577-4762/(415) 752-2235 as soon after you place the order as possible.

Concerns with Orders

• If you placed your order over 2 weeks ago (3 weeks for international orders) and have yet to receive it, first please check with your local post office and see if they are holding it. This is particularly common for international orders. If you still cannot track it down, please email us at and we will track the package, check the date of shipment as well as the shipping address we have on record.
• If you received your order but an item is missing/damaged or the wrong item was shipped, email us at and we’ll send out the right item ASAP.

Returns

• We have a 30-day, 100% satisfaction guarantee.  It’s real simply: If you’re not 100% satisfied with the DVDs, videos or books you purchase from Psychotherapy.net, you may return it within 30 days for a full refund.  We will even credit you back our shipping costs.  You just pay the cost of shipping back to us. We rarely get returns because we are very selective about the quality of the DVDs we sell.
• Sound filters may only be returned if shipped to a U.S. address. We cannot except returns on international sound filter orders. Please note that our sound filters are only compatible with U.S. outlets. Please make sure you have an adapter before ordering internationally.
• Please visit our Return Policy page for more information.