Psychotherapy.net is committed to only selling the highest quality educational videos and other products to enhance your psychotherapy practice.  We put our money where our mouth is, and back each of our products with a 100% Satisfaction-Or-Your –Money-Back Guarantee.

If you are not completely satisfied with your purchase within 30 days of receiving it, we will refund you 100% of the purchase cost—including the shipping costs in your original order!  You just pay the postage to return the goods to us.

We have just ONE exception: sound filters may only be returned if shipped to a U.S. address. We cannot except returns on international sound filter orders. Please note that our sound filters are only compatible with U.S. electrical outlets. Please make sure you have an adapter before ordering internationally.

We would appreciate you contacting us prior to returning any items (we want to know what’s wrong, and see whether we can make it right).  But if you’re not in a communicative mood, you can simply send returns with a brief note including the name on the original order and original order number if you have it to:

          Psychotherapy.net
          4625 California Street
          San Francisco, CA 94118

We are also happy to make an exchange on most items. Please contact us to find out more about this and/or to get recommendations for DVDs or other products that will best serve your needs. 

Your feedback is important to us! We would like to hear from you if you are not completely happy with your order. Please write to us at or call (800) 577-4762/(415) 752-2235 and give us your beef.

We produce and distribute these DVDs because we are passionate about their training value for therapists.  We honestly want all our customers to be totally satisfied with our products and service.  We occasionally make mistakes, and will continue in the future.  But we will always make it up to you one way or another!