How to Focus on Emotions to Help Volatile Couples Reconnect

Suggested Tips for Practice

  • Develop flexible hypotheses for understanding family dynamics
  • Collaborate with each family member around therapeutic goals
  • Explore your countertransference around complex dynamics in family work.  
Camille and Lance had been married for about seven years when I first met them. Their daughter, Hannah, was four at the time. I typically saw Camille and Lance twice monthly for about nine months. Their central goal for therapy revolved around managing anger during conflict and responding without reacting with defensiveness, criticism, or emotional withdrawal. They each expressed that empathy, or an ability to hear, identify with, and validate each other, was lacking in their attempts to express and resolve conflict.

Conflict occurred for them in vicious, seemingly unavoidable, and endless cycles of attack and withdrawal. Neither Camille nor Lance experienced their relationship as supportive or safe, and both seemed to have little understanding of the cause of their conflicts or dynamics that kept them apart. Lance and Camille regularly experienced hurt and rejection, unable on their own to engage constructively with one another during moments or episodes of volatility. They reported a desire to grow in their marriage by experiencing togetherness, as well as understanding, in the midst of conflict. However, their pattern made it almost impossible to break or heal from these cycles, leaving each of them stuck in perpetual states of defensiveness, criticality, and ultimately the experience of rejection. Almost always, Lance and Camille seemed to be just a disagreement or wound away from their next blowout.  

Assessing the Problem

Camille often expressed her emotion through anger, criticism, or a vigilant effort to draw out an empathetic emotional response from Lance, while his go-to responses were anger, defensiveness, or withdrawal. They described a mutual experience of “hopelessness” regarding navigating and resolving conflict.

Adding to their pain was Camille’s and Lance’s disconnect from social support, as they lived a considerable distance from both of their families and had struggled to build social connections as a couple. There were also pressures related to both finances and Lance’s work schedule.

Camille, having close ties with her family, described her childhood as one in which she was nurtured and supported. Lance, who had very little contact with his own family, characterized relations with them as chaotic and he described a childhood in which he was left on his own for almost everything, including meal and school preparation and doing homework.

A Working Hypothesis

The more Camille and Lance were able to communicate vulnerably with each other about their own emotional hurt—which we distilled down as feeling “misunderstood, unsupported, and unappreciated” — the more they would experience love and mutuality (that is, feeling understood, supported, and appreciated) during conflict and in their marriage in general.

It was clear that Camille’s and Lance’s emotional experiencing during heated conflict occurred at a secondary, reactive level (anger or withdrawal) rather than out of the more vulnerable, primary dimension of their emotion (simply feeling misunderstood, unsupported, or unappreciated). How they expressed their needs for closeness or identity in their relationship determined the ensuing cycles of emotion by which closeness or identity was negotiated.

While it was likely that their current emotional styles and patterns of conflict response were rooted in past experiences, my therapeutic approach was focused primarily on the ways in which they expressed their hurt to each other in the here-and-now of their marriage, especially during conflict.

Clarifying a Goal for Therapy

The central goal of therapy for Camille and Lance was to reach a place where they could begin to experience mutuality and togetherness, as well as understanding and acceptance around their differences, especially regarding their experience of conflict management.

In reporting on goals, the couple agreed that they would “like to be able to set goals and boundaries together,” as they had prior difficulty in meeting common ground. They said of themselves, “we fight mean,” and “we can both be Dr. Jekyll and Mr. Hyde.”

To optimize chances for therapeutic success, every session and intervention would need to be grounded in the goal of facilitating more satisfying emotional experiencing between them, particularly during conflict. The work of therapy would involve increasing expressions of vulnerability in place of reactive expressions of defensiveness and criticism during conflict.

This change was to facilitate the delay of gratification in their individual desires to experience immediate validation, and in its place to nurture the development of a more meaningful and effective way of processing emotion and staying connected through hurt and nurturing intimacy.

Clinical Reasoning

An emotion-focused approach theorizes that couples experiencing difficulties in their relationship often are hiding and or repressing emotions such as fear or a need for attachment, and instead expressing emotions that may be defensive or coercive — primary” and “secondary reactive” emotions.

When these negative interactions solidify into patterns, couples often experience a loss of trust or a heightening of fear in their relationship, therefore further burying the primary emotions.

I theorized that Camille’s and Lance’s pattern of becoming angry or emotionally withdrawn during conflict was a pattern of conditioned defense, covering up primary emotions, cravings for understanding and support buried below the surface of their experiencing.

Clients with whom I have worked typically have internal resources for repair and growth in relationships. Their negative interactional patterns, which often are adaptive, coping styles can therefore be transformed into positive and healthy interactions. In these cases, couples counseling that focuses on emotions can result in transformative experiences.

As a therapist, I don’t see myself as an intrusive mechanic who fixes couples. Rather, accepting and validating clients’ self-experience is a key element in my therapeutic approach. Empathic attunement with couples also involves taking care to provide appropriate validation to one person without marginalizing or invalidating the experience of their spouse. It is a balancing act.

With Camille and Lance, I attempted to provide empathy and safety, as well as to engage in our relationship in a way that was collaborative and in which roles and expectations were clearly defined. Through many challenging and white-knuckled therapeutic hours with conflicted and often disconnected couples like Camille and Lance, I have found that a clinical environment marked by empathy, safety, and occasional structured directives provides the opportunity to build corrective emotional experiences and reconnection. By working in the here-and-now with them, and by integrating their at-home experiences into our in-session work, Camille and Lance became increasingly able to reflect on both their respective inner and relationship experiences in a far more adaptive way.

Intervention and Therapy Process

The family therapist Carl Whitaker advocated a nonrational, spontaneous, and creative experiential presence with clients as a means of engaging them at the hidden symbolic dimensions of their awareness. He said that for real change to occur, insight won’t do the trick. We need to engage each other emotionally.

While encouraging the spontaneous and creative side of therapy, Whitaker also understood the importance of providing focus and structure, “the experience of our being firm,” as he called it. With Camille and Lance, I attempted to use in-session directives that would drive the client-centered and emotion-focused processes in therapy. I also labored to redirect from more-of-the-same conflict cycles to processing the experience of emotion in their relationship.

If they were tempted to explain why they were angry, I let them know that they could choose between carrying on explaining, remaining in the safe position of knowing what they already knew, or exploring how they experienced anger, taking them to what they did not yet know. This was effective with Lance and Camille in facilitating a shift between defending, criticizing, or debating facts to sharing emotional experiences by exploring their own internal processes.

The following is an overview of the therapeutic process.

Sessions 1 & 2  

My hope for these early sessions was to establish a working relationship with Camille and Lance, to open up the space for them to tell their story, to nurture understanding and relationship with them by listening empathically, and to begin to establish a therapeutic vision. At this time, I was focused on noticing and stirring curiosity about emotional experiencing in their marriage.

Camille and Lance described their reason for coming to counseling as “conflict.” They described the early family contexts that shaped them and theorized about their problems in marriage. They described their cycle of conflict as erupting when Lance experienced Camille as being “nagging, preachy, or undermining.” Camille compared Lance to her father many times, which frustrated him. She said she wished, in some ways, that he were more like her father.

Camille and Lance had, in these sessions and in sessions thereafter, described successful experiences of empathy during conflict. Early on, they communicated that when they experienced feeling heard or understood, they felt closer with each other and experienced more successful conflict. I hoped to begin to interact with and facilitate experiences of empathy between them, not merely by talking about these successful experiences of conflict but enacting them in-session.

Session 3 & 4 

My approach during these sessions was to facilitate in-session interaction with their emotions in conflict. During the third session, Camille and Lance reported having a “not-so-good last couple of weeks.” They found themselves frequently getting into heated arguments around Camille, forcing Lance to have conversations with her about subjects that he did not want to talk about.

Lance described feeling “like my whole life is ‘I’m sorry,’” because Camille always “nagged” him about the things that she thought he should be doing. Lance described the conflict as being over “small things,” while Camille argued that they were over “bigger things.”

Lance frequently felt overwhelmed when Camille approached him about multiple concerns at once. Lance said he needed “time and space to breathe and think.” Camille said she wanted to process through these issues immediately.

A large portion of the third session was spent negotiating between them a way of giving mutually satisfying time, space, and understanding while in the heat of conflict. Between sessions three and four, I had them work together on a list of “rules for fair fighting,” which was used as a way of engaging them to establish boundaries and appropriate responses for conflict, a goal that they expressed early on.

Camille and Lance came to our fourth session still emotionally charged from a fight. Both described not feeling heard. I coached them to listen actively, and they reported feeling more heard by the end of session as a result of a slower, less reactive style of communicating around feelings.

Session 5 & 6

A goal during these sessions was to provide in-session experiences of communication between Camille and Lance, exploring and interacting with their emotional processes through emotion coaching strategies. Camille and Lance talked about the patterns of their fights and how they escalated quickly and got “off subject.” I facilitated the practice of active listening in an attempt to promote understanding and slow down arguments.

Session 7 & 8 

During these sessions, we focused on the pattern of conflict between Camille and Lance.

Together we explored body language and other forms of meta-communication. Camille said, “He feels threatened by my body language, and I feel threatened by his.” Lance reported that he was frustrated and felt disconnected. He reported that when conflict is present, “I don’t want to talk about it.” During the conflict, Lance experienced “tiredness, numbness, deadness.”

During session seven, Camille and Lance reported having a conflict around finances after a trip to a wholesale store, where Camille spent a lot of money on things that Lance did not think they needed. During the session, I encouraged active listening and communication between the two of them as a way of assessing and intervening in their emotional processes during conflict.

During session eight, they described “hopelessness” as a common experience during conflict. Camille communicated that she experienced hope and safety when Lance looked at her in the eyes when she wanted to talk to him about something, rather than tuning her out. Lance communicated that he experienced hope and safety when he was given emotional and physical space to sit in the disagreement and then communicate about it again later.

They reported that they had experienced some dramatic and disappointing conflicts as well as “breakthroughs” in the past couple of weeks. During “breakthroughs,” they felt mutually understood and supported. At the end of the seventh session, Camille noted that she kept a record of Lance’s wrongs. I suggested that during the following week she keep a record of Lance’s “rights.”  

Session 9 & 10 

During these sessions, we explored how their personality differences affected their conflicts. Lance expressed difficulty in developing close friendships right now and in speaking up in groups, including with acquaintances and with coworkers. He also expressed being overwhelmed right now in his life, being busy with work, marriage, and parenting, among other things. I shared similar experiences of my own to normalize his experiences.

I noticed a lighter interaction between Camille and Lance during these sessions, which I pointed out. Even while discussing conflict, their conversation was more introspective and less frustrating. Previous conversations, especially about conflict, were less thoughtful and more reactive. I noticed a fresh team-based attitude in their in-session interactions and shared my observations. I also had a brief opportunity to observe both of them with Hannah, who had been waiting in the lobby during our session. They seemed gracious and loving with her.

Session 11  

My hope for this session was to re-join with Camille and Lance after over a month’s break from therapy. Lance reported having begun taking medication for depression and social anxiety after communicating with his family doctor about his concerns. He originally began taking one medication but switched to another shortly after he began experiencing negative side-effects.

Camille and Lance reported having an argument while Lance was feeling “numb” from his medication. During the argument, Lance had not felt attacked by Camille. Feeling unattacked, he had been able to support and validate her, which turned out to be a meaningful experience for her. He reported that it was not meaningful to him because he felt “out of it.”

I explored the differences in the quality of their interactions during that conflict that created a more successful outcome. Camille identified that Lance’s non-defensive stance disarmed her reactive emotions, and they were both able to communicate more thoughtfully and vulnerably.

We explored the difference between primary emotions, such as hurt, sadness, or feeling misunderstood and unsupported, and secondary reactive emotions, such as frustration, anger, feeling “pissed off,” or feeling emotionally numb and withdrawn. After drawing a diagram of these dimensions of emotion, I explored the effects of communicating out of each dimension during conflict.

When one of them communicated out of anger or refused to communicate out of emotional withdrawal, the other either became frustrated or emotionally withdrew as well. During this sort of interaction, they mutually felt misunderstood and unsupported.

We then explored the possibilities of communicating vulnerably and honestly out of the oftentimes buried, primary emotion of feeling hurt or sad. When one of them chose to communicate non-defensively about an experience of feeling misunderstood or unsupported, the resulting mutual experience tended to be feeling “joined together” and “heard.”

Utilizing emotion-coaching and other experiential interventions, I hoped that they would begin to experience a restructuring of their patterns of interaction and of their experience of intimacy based on new understandings and meanings.  

Session 12 

Lance and Camille had a fight immediately before this session. Lance had been feeling exhausted and overwhelmed earlier in the day. When Camille brought him coffee as a gesture of love and support, Lance told her, “That’s the last thing I need right now.” This started an escalation, in which Lance quickly distanced himself and became emotionally withdrawn.

As I attempted to coach Lance to explore his own emotional process of wanting space, he seemed to become increasingly short in his responses and visibly uncomfortable. I found myself compelled to press for responses from Lance, almost demanding cooperation.

At some point, I began to come back to reality, noticing what had been a parallel process between my own experience of interaction and Lance and Camille’s. Changing course, I began to speak with Camille in a reflective way about what Lance may have wanted to say to her.

By the end of session, Lance began to speak for himself, became more engaged in dialogue around emotion, expressed regret for his own behavior, and was verbally supportive of Camille.

Session 13  

Lance and Camille had canceled three sessions since we had met two months prior.

At the beginning of this session, I invited Lance and Camille into a dialogue concerning their commitment to counseling. This carefully initiated confrontation carried a message with it: that they, the couple, were responsible for their investment in counseling, and that I was committed to being invested with them only as long as they were themselves invested.

It was clear that they had discussed this concern among themselves and were already considering termination due to both of their work schedules. I noticed myself feeling proud of my own investment in their therapy and, in retrospect, my own sense of disappointment at their shortage of attendance distanced me from the reality of the two persons before me. And so, I did not expect the explanation Lance would give.

He began to reflect on their experience in therapy over the last year, telling stories of how they had become more capable of engaging with each other in satisfying ways despite disagreement. Having more positive experiences with each other around personal differences and beginning to develop more meaningful social relationships, Lance and Camille expressed feeling less energy towards counseling and more energy in life itself and with each other.

Lance commented, “Before we came in today, I told Camille we might be in a place where it would be better just to sit down with each other over coffee and discuss our relationship by ourselves.” Even though they continued to experience conflict—in fact, they reported having a significant fight earlier in the day—they were becoming more able to be with each other in such a way that was growth-inducing, having developed an increasing ability to self-soothe and remain nonreactively present with one another, rather than growth-inhibiting, reacting defensively to one another out of anxiety experienced in the moment.

At the end of the session, after talking about their progress and increasing sense of responsibility and capability in their marriage, they chose together to terminate counseling immediately. I celebrated with them by discussing their exciting future.  

Reflections on Case Outcome

Camille and Lance, like so many other couples with whom I’ve worked, struggle in knowing how to manage the intense reactive emotions that they feel in the midst of conflict. They became better able to increase their capacities for emotional management and self-direction. They learned that they were not necessarily determined or defined by their impulses.

As Lance and Camille allowed me to sit with them in the midst of their anxiety, anger, and pain to search for bits of hope and seeds of change, I began to see a new paradigm evolving into being in their marriage: one marked by acceptance and stability and driven by intentionality.

Over the course of therapy, as we delved deeper into the intricacies of their emotional experiencing during conflict, Camille and Lance consolidated new positions, attitudes, and cycles of attachment behavior and began experiencing conflict in a more satisfying, growth-oriented way.

Lance and Camille began to take ownership of their own emotions and reactions. As Lance began to acknowledge and understand the ways that he withdrew from Camille at the whim of momentary anxiety, he began to act despite his anxiety, remaining engaged with Camille in an honoring way. As he did, he became more confident and less volatile.

As Camille began to acknowledge and understand the ways that she pressed for resolution on issues of difference, she began to make peace with anxieties that drove her behavior in the relationship. As she did, she became more confident and less volatile.

As intentionality increased little by little over time, confidence increased. As confidence increased, security, rather than anxiety, increased. As this security increased, Lance and Camille experienced an increasingly satisfying and loving relationship.  

Questions for Thought

  • What about the case of Camille and Lance challenged you?
  • What did you think about the therapist’s approach to working with them?
  • What are your own strengths and challenges when working with volatile couples?
  • What night you have done differently than the therapist in this case?
  • Did this case make you want to learn more or less about emotion focused therapy? 

Powerful Ways to Improve Your Presence with Suicidal Clients

Suggested Tips for Clinicians:

  • Explore your own preconceptions of suicidality and how they impact your interventions
  • Meet clients where they are rather than where you think they should be
  • Manage your own fears and anxiety around client suicidality
  • Develop a strategic therapeutic plan including supportive clinical resources


***
 

In our first session together, I asked Judy if she had had any thoughts of wanting to die or of suicide. She looked at me as if she wasn’t sure what to say, and then seemed to decide to be frank. “I’ve had serious thoughts about killing myself for a long time now.”

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Revealing her thoughts of suicide was a moment of extreme vulnerability for Judy as she let me know that her pain was so deep that not existing was actually an attractive option. There is a strong stigma attached to suicide, despite greater mental health awareness in recent years, and I’m sure Judy knew that thoughts of self-harm are still considered taboo. She probably knew as well that I had the power to take away her freedom if I thought it was necessary; my consent form let her know as much.

It was a vulnerable moment for me, too. I didn’t know exactly how great Judy’s risk was for imminent self-harm, and the potential costs were high in either direction if I misjudged the situation. Underestimating the risk could contribute to her death, while overreacting could result in a rupture in our relationship or an unnecessary involuntary stay in a psychiatric ward, which is not a benign experience.

These perils and apprehensions notwithstanding, a unique opportunity opened to me when Judy told me she was suicidal. This moment invited me to meet her as a full human being in a deeply human encounter.

Meeting Clients Where They Are

When one of my clients is suicidal, I know they’re in extreme pain, whether physical or emotional. But research and my clinical experience show that pain alone doesn’t invariably lead to suicidality — it needs to be paired with hopelessness. Believing that the pain will never end, however, is strongly linked to becoming suicidal. Having strong connections to other people buffers against the risk of suicide in the face of pain and hopelessness, while feeling disconnected from others predicts more severe thoughts of suicide. When someone I’m treating is in a suicidal crisis, the best I can hope to offer them is hope and connection.

However, I’ve often struggled to give my clients what they need in these moments which are fraught with anxiety. I felt my stomach drop when Judy told me that she had been suicidal. I had lost a patient to suicide about a decade earlier, and the reassurances from everyone around me that it wasn’t my fault didn’t make it any less heartbreaking or traumatic. Since that loss, I feel an even stronger sense of responsibility to help my clients and to do everything I can to keep them safe, while at the same time balancing safety with not wanting to overreact and encourage or require that the person go to the emergency room if the risk is not that severe. The threat of legal liability also looms large if I underestimate the risk and my client ends their own life.

As a result of these competing tensions and fears, there have probably been times when I unwittingly diminished hope, short circuited therapeutic connection, and left a client alone with their deepest pain. I was taught during my master’s program to be sure to “contract for safety,” which meant having the client sign a form that said they promised not to kill themselves. Even as a new trainee I could feel in my core that something was fundamentally wrong with this approach, which seemed like the ultimate gesture of pointless self-interest. It was clear to the client, too, that the agreement was meaningless, and that it was designed to protect me and the clinic where I was working as a practicum student.

Even though safety contracts are largely a thing of the past, I still need to be careful not to give more subtle indications that my focus is on mitigating risk, perhaps not mostly out of concern for my client. Without intending to, I could send the message that I care more about the possibility that my client might end their life than about the pain and hopelessness that are making their life unbearable.

Perhaps I might signal my nonverbal disapproval when a client describes being suicidal and react more positively when they reassure me that they’ll be OK. Or I might try to nudge a client toward agreeing that they “would never act on their urges,” or show with my body language that this conversation is making me extremely uncomfortable. In one way or another, I could discourage future openness.

It's easy to understand my fear in these situations. There is a widespread assumption that if a client ends their life, the therapist must somehow be to blame. I’ve witnessed organizations where there was a presumption that the therapist must have messed up unless they could prove otherwise. This toxic mentality burdens therapists with the illusion of an absolute ability to prevent suicide, but the truth is that a client may decide to end their life even when I’ve done everything possible to prevent it. Not surprisingly, I’ve found it hard at times not to focus on risk mitigation at the expense of the therapeutic alliance and the hurting human being in front of me.

Looking Back

Months later, Judy told me that my equanimous response to her confession in that first session was the main reason she continued in therapy with me. “I was afraid you might have me locked up,” she said, “or that you’d say you couldn’t treat me.” Instead, she felt she could trust me, and that I cared about her and not just about “covering your ass,” as she put it.

But there was a moment when I was less receptive to Judy’s suicidal thinking, which I didn’t understand (or share) at the time. In one of our later sessions a couple of years after that first meeting, she said with conviction that nobody in her family would care if she killed herself. I reacted with an intensity that surprised both of us.

There was no validation of Judy’s feelings, no gentle Socratic questioning to test the evidence. Instead, I replied, “I have to tell you, that is categorically untrue.” I was nearly shaking with emotion. She looked taken aback. I continued, “I can guarantee that your family would be devastated, and the effects would ripple through multiple generations.”

Judy told me later that she was startled by the fierceness of my words and tone of voice, which I attributed to my own family history of suicide. My dad’s dad, a veteran of World War II, died from a self-inflicted gunshot wound seven years before I was born. That loss colored not just my dad’s adulthood but my parents’ relationship and our family’s emotional life. But while I don’t doubt that the echoes of my grandfather’s suicide were in the room when I snapped at Judy, there were more recent and personal forces at play.

For the past few months, I had been in a moderate major depressive episode following a prolonged illness, which included a frequent desire to die. I was plagued by recurrent thoughts that I was letting down my wife and three young kids, and that they would be better off without me. I knew rationally that the last thing my family needed was my suicide, but the thoughts came with such conviction, as if they were established fact, that they were hard to dismiss. When I responded to Judy in that session, I wasn’t speaking just to her. I was addressing my own ambivalence about staying alive.

Based on my clinical experience with Judy and other clients who have shared their suicidality with me, I offer the following self-awareness exercises to enhance your therapeutic presence when you encounter these challenging moments with your own clients.

Foster Awareness

My lived experience inevitably affects my work as a therapist. The more aware I am of my thoughts and feelings around suicide, the more constructively I can put them to use in the therapy room. Just as I might encourage my clients to develop greater self-awareness, I can practice mindfully attending to my own reactions when a client has suicidal thoughts.

Try this: Notice what’s happening in your body when a client is suicidal — are you tensing? Is your breathing restricted? Are you moving away, or adopting a self-protective posture? You can mind your emotions, too. Are you anxious? Annoyed? Sad? Fearful? Take an easy breath in and out and see what it’s like to observe those reactions with a bit of distance, rather than letting them necessarily drive your words or actions.

Question the Story

What I feel often comes from the stories my mind is telling me. By noticing my thoughts, I can recognize that the stories may not be true.

Common thoughts I’ve had in reaction to a client’s suicidality include:

  • I don’t know how to handle this
  • This is going to end badly
  • I’m going to get sued

The thoughts may come as wordless impressions rather than actual statements, such as:

  • Images of the client’s death
  • Being questioned by investigators
  • Feeling inadequate to the task

Try this: Notice when the mind is creating stories. It’s often not necessary (or practical) to do formal cognitive restructuring to change unhelpful beliefs; just noticing that we’re having thoughts that may not be true helps us to hold them more lightly, and to realize there are other ways things could turn out.

Open Continually

My automatic impulse in the face of vulnerability is to shut down: to close my heart, resist discomfort, quickly resolve ambiguity, and fall back on well-worn habits. These default reactions may be effective at managing my anxiety, but they can shut down my flexibility, creativity, and ability to connect with the person in my care.

Try this: When you sense the urge to shut down, take a slow breath in and out, feeling the points of contact between your body and your chair. Then ask yourself, “Can I open to this?” Even if part of us is resisting the experience, another part wants to stay present and to seek connection. Gently nurture that willingness.

Embrace Uncertainty

My mind doesn’t sit easily with not knowing how something I care about is going to turn out—especially when the outcome could be catastrophic. My automatic reaction is to try to resolve the uncertainty as quickly as possible, and to make sure things turn out okay. But when my client is thinking of suicide, the only thing I can know for sure is that they’re in real pain and are looking to me for help.

Try this: Rather than trying to know the unknowable, lean into not knowing what will happen. Accept that you have imperfect knowledge, and that you can decide only with the information in front of you. Make as much space as possible for the outcomes you fear—not because you’re indifferent to what happens, but because uncertainty is the reality you’re faced with.

***

Self-awareness and greater openness are the foundation for all the effective risk-management techniques I’m trained in such as asking about desire, plans, preparatory steps, access to means, and documenting what my clients tells me. I still collaborate with clients to make safety plans, which reduce suicide attempts by over 40 percent — one suicide attempt is prevented for every 16 clients who receive a safety plan — and I aim to take these lifesaving steps in the context of nurturing lifegiving connection.

***
 

Questions for Thought:

In looking back on your clinical work with suicidal clients, what might you have done differently with a few in particular?

What is it about working with suicidal clients that you find most challenging both professionally and personally?

What about this blog touched you or challenged you in a way you hadn’t anticipated?

What might you do differently next time you take on work with a suicidal client?  

Surrounded by the Village Idiots

My heart is not a home for cowards.

D. Antoinette Foy 
 

Surrounded by the Village Idiots

The day I opened my private practice as a psychologist, I sat smugly in my office, fortified with the knowledge I’d acquired, taking comfort in the rules I’d learned. I eagerly looked forward to having patients I could “cure.”

I was deluded.

Fortunately, I had no idea at the time what a messy business clinical psychology was, or I might have opted for pure research, an area where I’d have control over my subjects and variables. Instead, I had to learn how to be flexible as new information trickled in weekly. I had no idea on that first day that psychotherapy wasn’t the psychologist solving problems, but rather two people facing each other, week after week, endeavouring to reach some kind of psychological truth we could agree on.

No one brought this home to me more than Laura Wilkes, my first patient. She was referred to me through a general practitioner, who in his recorded message said, “She’ll fill you in on the details.” I don’t know who was more frightened, Laura or I. I was newly transformed from a student in jeans and a T-shirt to a professional, decked out in a silk blouse and a designer suit with linebacker shoulder pads, de rigueur in the early eighties. I sat behind my huge mahogany desk looking like a cross between Anna Freud and Joan Crawford. Luckily, I had prematurely white hair in my twenties, which added some much-needed gravitas to my demeanour.

Laura was barely five feet high, with an hourglass figure, huge almond eyes, and such full lips that had it been thirty years later, I would have suspected Botox injections. She had masses of shoulder length blond highlighted hair, and her porcelain skin contrasted sharply with her dark eyes. Perfect makeup, with bright red lipstick, set off her features. She was chic in spike heels, a tailored silk blouse, and a black pencil skirt.

She said she was twenty-six, single, and working in a large securities firm. She’d started out as a secretary but had been promoted to the human resources department.

When I asked how I could help her, Laura sat for a long time looking out the window. I waited for her to tell me the problem. I continued to wait in what’s called a therapeutic silence—an uncomfortable quiet that’s supposed to elicit truth from the patient. Finally, she said, “I have herpes.”

I asked, “Herpes zoster or herpes simplex?”

“The kind you get if you’re totally filthy.”

“Sexually transmitted,” I translated.

When I asked whether her sexual partner knew he had herpes, Laura replied that Ed, her boyfriend of two years, had said he didn’t. However, she’d found a pill vial in his cabinet that she recognized as the same medication she’d been prescribed. When I questioned her about this, she acted as though it was normal and that there wasn’t much she could do about it. She said, “That’s Ed. I’ve already ripped a strip off him. What more can I do?”

That blasé reaction suggested that Laura was used to selfish and duplicitous behaviour. She’d been referred to me, she said, because the strongest medication wasn’t limiting the constant outbreaks and her doctor thought she needed psychiatric help. But Laura was clear about having no desire to be in therapy. She just wanted to get over the herpes.

I explained that in some people stress is a major trigger for attacks of the latent virus. She said, “I know what the word stress means, but I don’t know exactly how it feels. I don’t think I have it. I just keep on keeping on, surrounded by the village idiots.” Not much had bothered her in her life, Laura told me, although she did acknowledge that the herpes had shaken her like nothing else.

First, I tried to reassure her by letting her know that one in six people aged fourteen to forty-nine has herpes. Her response was “So what? We’re all in the same filthy swamp.” Switching tacks, I told her I understood why she was upset. A man who purported to love her had betrayed her. Plus, she was in pain—in fact, she could barely sit. The worst part was the shame; forever after she’d have to tell anyone she ever slept with that she had herpes or was a carrier.

Laura agreed, but the worst aspect for her was that although she’d done everything possible to rise above her family circumstances, she was now wallowing in filth, just as they always had. “It’s like quicksand,” she said. “No matter how hard I try to crawl out of the ooze and slime, I keep getting sucked back in. I know; I’ve almost died trying.”

When I asked her to tell me about her family, she said she wasn’t going to go into “all that bilge.” Laura explained that she was a practical person and wanted to decrease her stress, whatever that was, so that she could get the painful herpes under control. She’d planned to attend this one session, where I’d either give her a pill or “cure” her of “stress.” I broke the news to her that stress, or anxiety, was occasionally easy to relieve but could sometimes be intransigent. I explained that we’d need to have a number of appointments so that she could learn what stress is and how she experienced it, uncover its source, and then find ways to alleviate it. It was possible, I told her, that so much of her immune system was fighting stress that there was nothing left to fight the herpes virus.

“I can’t believe I have to do this. I feel like I came to have a tooth pulled and by mistake my whole brain came with it.” Laura looked disgusted, but she finally capitulated. “Okay, just book me for one more appointment.”

It’s difficult to treat a patient who isn’t psychologically oriented. Laura just wanted her herpes cured and, in her mind, therapy was a means to that end. Nor did she want to give a family history, since she had no idea how it would be relevant.

There were two things I hadn’t anticipated on my first day of therapy. First, how could this woman not know what stress is? Second, I’d read hundreds of case studies, watched lots of therapy tapes, attended dozens of grand rounds, and in none of them did the patient refuse to give a family history. Even when I worked the night shift in psychiatric hospitals—where they warehoused the lost psychological souls in backwards—I’d never heard anyone object. Even if they said, as one did, that she was from Nazareth and her parents were Mary and Joseph, they gave a history. Now my very first patient had refused! I realized that I’d have to proceed in Laura’s weird way, and at her own pace, or she’d be gone. I remember writing on my clipboard, my first task is to engage Laura.

***

From Good Morning, Monster: A Therapist Shares Five Heroic Stories of Recovery by Catherine Gildiner. Copyright © 2020 by the author and reprinted by permission of St. Martin’s Publishing Group.  

How to Improve Your Therapy with Playfulness

Let me tell you the relief I felt when it clicked for me that acting like a therapist with patients was not the way to go — that actually being a real person would be far more therapeutic. The idea of needing to look, sound, and even dress a particular way was the perfect storm for imposter syndrome. And I was constantly fearful that I would be found out in the act. It was clearly unsustainable. I watched my peers gain confidence in their own therapeutic work and realized that it was not just increasingly necessary, but quite possible to find my own style, and have it be unique.

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But being freed of that anxiety naturally brought with it a whole new feeling of uncertainty. While helping my patients find their own sense of self, I had to find my own. And quickly! Coming from an immigrant South Asian background, I grew up with the message that praise follows being able to figure out unsaid expectations and meeting them, prioritizing the collective rather than myself. I became far too skilled at fitting into a mold. I hadn’t stopped to think about who I was or how I wanted to relate to others and myself. I really didn’t have to until I was sitting across from my patients, one on one, and they looked to me to discover their own sense of self. Working with my patients and being more mindful in my personal relationships has been so instrumental in figuring out the parts of me that could also exist. A big part of this is my playfulness.

Ask anyone who knew me before my 20s, and they wouldn’t exactly describe me as funny or playful. I had been highly judgmental of these parts of myself in efforts to tone them down. But in challenging these judgments, I finally found an affinity for sarcasm, cleverness, and wit. I enjoyed gently teasing others in a way that helped them to feel seen as well as better about themselves, not worse. This side of me has been tremendously helpful in my work to the point of becoming a crucial clinical intervention and the hallmark of what it means to work with me. For starters, playfulness as an approach to hot topics has been a way for me to move past sticky spots with the intention of revisiting them with more seriousness at a later juncture. It has also allowed me to foster a sense of trust so that my patients have been willing to take on deeper and more painful topics. Doing so has also allowed them to prepare for addressing difficult emotions and pacing those experiences. Playfulness through metaphor, chuckling, and coyness have opened doors to more, rather than less therapeutic progress. And this has been especially so when patients have been resistant or apprehensive, opening them to the guidance I have been able to provide.

Playfulness and humor are parts of real and healthy relationships, especially those I form with people naturally. Relating to my patients as authentically and therapeutically possible means having to let this come through in some way. I’m very aware that I have an affinity for puns and cheesy humor. I get excited by thought exercises and how metaphors can be extended to perfectly capture added experiences. I don’t shy away from these parts of me; I own them. I want my patients to experience me as comfortable in my own skin so they can laugh at me and with me at first, and then at and with themselves. This is especially helpful with patients on my caseload who are struggling with depression. These patients usually harbor intense judgment and criticism toward themselves. Demonstrating an alternative way to approach the self can be reparative.

Authentic relationships also have a playfulness to them that can function as a reprieve. People generally present to treatment to feel better, to be able to experience feelings opposing chronic distress. Relationships, much like individual people, have range, with seriousness on one end and humor on the other. A therapeutic space must have range, too. The therapeutic space is not simply a reflection of what a patient’s inner experience currently is, but what it could be and hopes to become as well.

In deciding between a tone of playfulness rather than seriousness as an intervention, I often take the lead from my patient. Some patients bring entirely new material altogether, seemingly unrelated to what we’ve been working on, signaling some heightened discomfort and a need for a break. Others directly ask for a lighter session, subtly warning me that they can’t handle more that day. Some patients may need to be pushed, but some simply need to be held. My instinct is to highlight the growth in expressing their needs and implementing boundaries, especially with me. I joke that we could talk about shoes if it would be more therapeutic. I’ve had a few patients actually take me up on it.

I have found that this range in the therapeutic space may even help with patients’ attendance to session and that the playfulness I encourage contributes to a relatively low attrition rate. While at the start, I’m the one to introduce levity into the session, as patients tend to increasingly benefit and join in the playfulness, they begin to initiate this on their own, and the space already begins to feel lighter. That lightness can then be internalized over time when patients are ready.

The intervention is successful when we start playing together. The goal of any treatment includes using the therapeutic work between sessions, a result of being able to internalize the therapeutic relationship. When patients begin to refer to earlier sessions, observations I’ve made with them, or metaphors we’ve developed together, I know something is working. They may pay more attention to my reactions or anticipate what I might ask and answer the question before I pose it. Patients may even introduce their own language or metaphor, presenting with excitement to share with me, knowing I will very obviously appreciate it.

My work with Vaani is a nice example of how effective playfulness can be in breaking through self-imposed barriers to progress. Vaani presented to treatment feeling completely defeated and at odds with herself. She struggled to make sense of her opposing emotions, citing mood swings and difficulty showing her needs and, thus, feeling unsupported by others. Vaani tried to distance herself from her thoughts and feelings by criticizing herself, leading instead to an extremely negative self-view.

At the start of treatment, Vaani looked to me for direction and approval, some sign that she was doing therapy right. I sensed her discomfort with focusing inward and could feel her need to have the spotlight on me. In addition to my usual emphasis on affect, language, and thought patterns, I started to respond with inquisitive and teasing facial expressions when Vaani escaped into not knowing. I would lightheartedly suggest, “That’s such a Vaani thing to say,” and she would laugh along and try again. She started to anticipate moments I would challenge her further, eventually anticipating these stuck points and refusing to take any more comfort in her resistance. She seemed to find some relief in finding metaphors and analogies; in fact, she typically lit up when she could express herself more effectively than ever. Through our work together, Vaani has come to express a feeling of wholeness, a result of being able to approach the judged parts of herself with curiosity, compassion, and humor, rather than shame. Our relationship remains playful as she continues to reflect inward from a place of safety and security.

***

We all want to play. I did for so long but didn’t know I did or didn’t know how, in part due to my cultural upbringing. In realizing this, and the powerful reflection that came with it, I was able to find an authenticity that felt right. I wouldn’t be the same without it, and neither would my work. I thoroughly enjoy working with people who might benefit from this or a similar discovery to feel better, gain perspective, and move toward healing.  

Can Psychotherapy Really Survive the Onslaught of Venture Capitalism?

Maybe you, like me, have been receiving solicitations inviting you to join various mental health platforms. Maybe you’ve seen online ads for these new companies with endorsements from the likes of Michael Phelps or Simone Biles and got curious about what they are offering potential clients. Or maybe, just maybe, you’re a dinosaur like me with an established private psychotherapy practice and thought none of this applies to you. In fact, there has been a huge influx of private equity funds into the world of mental health to the tune of over 2 billion dollars in 2020 (an increase from 275 million dollars in 2016) with the goal of changing how mental health services are delivered. Ignoring this reality risks an end for psychotherapy as we know it. Similar to the fate of the dinosaurs—it’s a moment of adaptation or extinction. When private equity funds target a market, it is because they see the potential for profit and growth. Analogous to the consolidation of hospitals and other health care services, the decentralized offering of most mental health services is ripe for the roll-up strategy used by investors to buy and build larger networks, thereby allowing them to wield more bargaining power with insurance companies and providers. Whether or not we realized it, many of us felt this change when insurance companies shrank the clinical hour from 50 minutes to 45 minutes, thus enabling providers to see 2 clients in 90 minutes. The existence of these mental health platforms creates many complex scenarios for clients and providers alike. After doing research and talking with providers who have worked for one of these companies, it is now clear to me that the lines between what is legal and what is ethical are blurred. What is also clear is that when the delivery of mental health changes, the “product” itself changes. We know people are struggling mightily to find mental health providers, especially those in rural areas or those who want to use their insurance. The pandemic only intensified a pre-existing problem of matching clients to clinicians. The ability to use telehealth and receive insurance reimbursement was certainly a godsend for many of us during the pandemic. In some cases, clinicians could even practice across state lines, opening up the potential for new client markets as well as allowing for continuation with clients who relocated. For many of us, this change was nearly seamless. But for the most part, we continued to function as individual providers. The thrust of telehealth platforms is to channel individual providers into what is ostensibly a virtual group practice. The owners of the practice—private equity or venture capital firms—benefit from amassing a large number of practitioners under one umbrella to help leverage reimbursement rates from insurance companies as well as set fees for prospective clients. The benefit for providers is not having to pay for office expenses, billing services, or marketing. But key questions remain as to who “owns” the clients, especially around issues of liability. The most obvious questions arise if a client commits suicide, but there are other important issues in this arena. From my research, there appears to be no consensus about how clients are vetted or if providers can take clients with them if they leave the company. One clinician I spoke with described a virtual speed dating-like service offered to potential clients. They received free 10-minute sessions with a number of clinicians to help them select a best-fit therapist. Other companies just match clients with clinicians who have availability. Some companies require a noncompete clause, in effect maintaining “ownership” of clients when clinicians leave. On the surface, none of these practices are illegal, but it is important to consider how these practices could easily be manipulated to become unethical. What is promised to clients about how treatment will be delivered? And, just as importantly, is this the kind of work that we signed up to do when we chose to become therapists? Adding to these concerns is the pay structure used for clinicians. Many of the companies have a matrix where reimbursement rates are higher if you see more clients. In addition, one practice owner I spoke with who was offered a buyout by one of these companies said that although the initial offer was well above market rate for his practice, the fine print made it clear that he would need to stay on as director and hit various target goals in order to realize his compensation. In the end, he recognized it was a case of “too good to be true.” Losing control of how many clients you need to see and discretion about which clients you will see raises serious ethical questions about quality of care delivered. It most certainly also goes to the heart of job satisfaction. If, as it appears to be, there is high burnout working for one of these companies, which leads to high turnover of clinicians, then what happens to the continuity of care for clients? And if providers’ reimbursement is linked to incentives that run the risk of reducing or compromising patient care, how can we avoid being in a potential conflict of interest? Sidestepping these changes by not joining one of these groups has consequences, too, as the marketplace changes. Individual providers or small group practices may not stay competitive with the reimbursement rates of larger groups in a geographical area. We need look no further than the changes that have come from the consolidation of insurance and hospital markets to see the array of problems that arise when the delivery of health care resides in the hands of MBAs rather than MDs. Despite the glaring fact that there is no clear evidence that consolidation actually improves quality of care, the trend toward changing the landscape for how people will receive mental health services is underway and it is worrisome. Health care has become a data-driven market, from the quantity of services provided to the choice of prescriptions offered. What happens to all the data that is collected? There is a lack of transparency about who owns patient data and how it will be used by companies to increase their profitability. The backbone of therapy is confidentiality, but how can we protect our clients from the accrual (and potential sharing) of data required by these companies? For this dinosaur, the transition to telehealth was an important and welcome adaptation to a pandemic. I benefited from being able to continue to work and not lose income. More recently I have adopted a hybrid practice, seeing clients either virtually or in person. Returning to in-person work reinforces my belief that for some people, telehealth is a poor substitute for the intangibles that come from sitting across from one another in an office. I think back to an earlier adaptation I made when I used to handle all my own billing, when life was simpler and Blue Cross/Blue Shield was basically the only game in town. Eventually, I decided that paying someone to do my billing was cost effective and certainly improved my own mental wellbeing. However, unlike what is happening through this influx of outside money today, none of these changes have threatened my autonomy as a clinician. I am in the twilight of my career and able to be selective about my caseload. It is easy for me to say that I would choose extinction rather than work for someone else. If, instead, I were just starting out, I am not sure how I would manage the current market trends for establishing a practice. But regardless of my individual choice, as a profession we need to be active and aware that simply locking the doors is not going to keep us safe from the real and present threats to the practice of therapy as we know it. Psychotherapy as a field has adapted over time from the early days when psychoanalysis was the mainstay of treatment to the present day when many theoretical orientations are available to clients. As our field confronts the inevitable forces of change, we need to remain vigilant that even if these changes are legal, that the ethics of our profession remain intact. For psychotherapy is an art as well as a science, and the essence of our work has always been about the relationship between provider and client.

***

I am grateful to Dr. Laura Feder and Dr. John Lusins for their time and insights on the questions raised in this essay. For further reading on this topic, I suggest: Mental Health, Meet Venture Capital (APA) The Toxic Impact of Venture Capital on Psychotherapy (AMHA) Venture Funding for Mental Health Startups Hits Record Highs as Anxiety, Depression Skyrockets (Forbes)

Psychotherapy Behind Prison Walls. Does it Really Help?

Despite working in the field of corrections for the past seven years and in mental health for ten, there are still aspects of this work that I find jarring. One of the most distressing elements of my work is when working with individuals who have been diagnosed with Autism or some form of neurodevelopmental disorder in which their thinking and relating is impaired. Oftentimes, these clients present as adults but function at a prepubescent to early adolescent level, all while being confined to an environment with other adults whose intellectual functioning remains age-appropriate. This is the equivalent of placing a juvenile with an incarcerated adult.

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I wish that I could say that my experience in working with these individuals has been limited, but the sad reality is that this is an area in which I have unfortunately become well-versed. Not understanding social norms, the criteria for healthy relationships, the importance of consent, and boundaries have been the most common characteristics shared by these particular clients. The challenge of working with these neuro-atypical individuals within the prison setting centers around discussing and helping them address issues of sexuality, not only their own, but as they impact relationships with other inmates who are often far more sophisticated, opportunistic, and at times predatory.

I’ll never forget the day I met Ronald (a fictitious name) because my immediate thought was, “How did we get here?” Ronald functioned much lower intellectually than his stated age, and as a result entered the penal system after misunderstanding social and relational cues. Ronald was then admitted for more specialized treatment after he was taken advantage of while housed in the general population setting. This is not uncommon when impaired individuals like Ronald live side-by-side, day-to-day with others whose primary interests are their own needs, oftentimes sexual. Ronald would often parrot the phrases he heard from other residents, even when they were racially charged or otherwise provocative. He didn’t do these things because he was prejudiced, but because doing so was a symptom of his condition and something that he often did when he felt uncertain of how to fit in. He would then begin emulating those around him that he perceived to be “cool.” In a correctional environment, this is particularly dangerous because it often results in the neurodivergent individual’s being either severely assaulted or deliberately used as a pawn to antagonize someone else or a group of individuals.

Another challenge I’ve noticed with these individuals is when they openly discuss or share their money or possessions without making sure that either or both are returned or made good on in some fashion. Ronald struggled immensely in this domain, as he would often buy things for others who would never return the favor and who wanted to take as much from him as possible. Fortunately for Ronald, staff members became aware that this was occurring, and he was moved to a smaller pod with a focus on psychiatric well-being.

In this regard, the best that neurodivergent individuals entering correctional environments can hope for is attentive staff members and genuine peers who look out for them and help protect them from becoming victimized or taken advantage of. Unfortunately, these helpers are not omnipresent, leaving these residents vulnerable for no other reason than their difficulty interpreting social cues and relating to others who would intentionally hurt them.

I remember talking with Ronald about how he came to the psychiatric unit, and wondering aloud about his understanding of the situation. Ronald was not at all aware of the risks that existed in his peer interactions while in the general population, but did understand quite quickly that he felt more comfortable in a smaller, more specialized, protective unit. Treatment of Ronald has included basic social skills, education around the topic of consent, and continuously openly discussing what a healthy versus unhealthy relationship looks like. Ronald was very clear that he had never before had such discussions, which solidified for me the importance of ensuring that people who are neurodivergent are not left out of conversations that have to do with sexuality. Therapists in the carceral system can be life-altering for these individuals when they take the time to go over the “basics.” It is critical that we put our own egos aside and look at the ways we can be most effective with these particular clients, rather than quibble over which therapy or technique is more effective than the other. When I have opened myself to creative treatment interventions that addressed the developmental needs of my clients, I have done some of my best work and influenced these clients in unexpected and at times very wonderful and rewarding ways.

The treatment unit where I work strives to provide a close knit, therapeutic milieu that allows for individuals with major mental illness and neurodivergence to feel safe, cared for, and to receive the highest possible quality of care. And this has happened when I haven’t been afraid to step outside of the box.  

Stephen Schueller on the Power and Promise of Mental Health Apps

Mental Health Apps 101

Lawrence Rubin: Thanks for joining me today, Stephen. I first became familiar with your work when I took a deeper dive into mental health apps and came across your work with One Mind PsyberGuide, a system for evaluating these tools. For those of our readers who may not yet be familiar with or worked with them personally or professionally, can you define a mental health app?
Stephen Schueller: A mental health app is essentially a software program that can support people in their mental health journeys. There are various kinds of mental health apps, with estimates suggesting that there are somewhere between 10,000 to 20,000 of them out there. Some of them are intended to be used on their own, so a consumer might use a product to self-manage facets of their own condition, like anxiety, depression, or trauma. And others are really meant to be used in conjunction with standard therapy.
So, for example, the Veterans Administration and the Department of Defense have developed a suite of different apps that are designed as adjuncts to standard evidence-based treatment. For example, CPT Coach for cognitive processing therapy. PTSD Coach for PTSD treatment. PE Coach for prolonged exposure. These are meant to be tools that help support a therapist and a client who are engaged in a specific type of treatment, like prolonged exposure or cognitive processing therapy.
LR:  Are the apps themselves subjected to the same type of empirical validation standards as the therapies they are adjunctive to?
SS: I think it is an appropriate question to ask. To consider what level of evaluation is needed depends on the type of product, the type of app. Those apps that are meant to be therapy adjuncts for example, are designed to replace worksheets or other supplemental content that would go along with an established evidenced-based treatments. Cognitive Processing Therapy Coach, developed by the VA and DOD, is meant to support cognitive processing therapy. Its various homework assignments, tracking components, and capacity to record the actual sessions so that clients can listen to them later and do some of the exposure exercises, all get done in the context of the app. And so, to the same degree that you probably don’t need to evaluate every new version of a worksheet associated with an established treatment protocol, you don’t need to undergo the same types of rigorous evaluations as you would do to the treatment itself.As opposed to apps that are therapeutic adjuncts, there are those that are meant to be more treatments unto themselves. And if they’re not some type of formal treatment like the ones I mentioned, they might be like self-help or self-management products, which opens some interesting questions. Like if these are replacing the self-help books of the past, do we need an evaluation of every single self-help book out there? Or is it sufficient that a self-help book aligns with evidence-based treatments and evidence-based principles if it does not have a formal evaluation?

And so, I think for these adjunctive apps, it’s important to distinguish between direct and indirect evidence. Direct evidence would entail an evaluation of the app itself that explores whether it has been subjected to clinical research studies that show effectiveness for the target condition or goal that that app is trying to change. Indirect research would be based off a pre-existing evidence-based practice, where we would be looking for fidelity of the app to that evidence-based practice.

In this latter case, the app would be evidence-informed rather than evidence-based. An app like that might be a digital CBT tool, that has some fidelity to Cognitive Behavioral Therapy principles. And I would argue that there are various levels of evidence that we should be looking at for with these apps. Obviously, I would love it if every app out there had a clinical trial showing its benefit, but I will tell you that’s not the case. Research suggests that about only 1 to 3 percent of mental health apps have any direct scientific evidence behind them. But I think if it doesn’t, an app that is evidence-informed is probably better than an app that is not based on evidence-based treatment. I think, again, it’s degrees of evidence, and that’s one of the things that we explore at One Mind PsyberGuide, is trying to look at the various degrees of evidence that are supporting various products.

LR: So, what you’re saying is that just as there is a hierarchy of what are considered highest levels of empirically backed treatment research, from randomized control trials down to anecdotal evidence, there are different levels of scientific evaluation that apps can be subjected to.
SS: That’s right. And I think I would add one other point, which is that in a lot of places we see that when treatments are adapted to new mediums, they often maintain their effectiveness. So, Cognitive Behavioral Therapy for depression has evidence that it works in person. It also works via teletherapy, in a group therapy format, as well as through self-help books. And so, to some degree, to continue to conduct the same level of studies as we move to new mediums may not be the most efficient use of our resources.When we’re taking something to new mediums and apps, is this really a new treatment, or a new practice that’s being developed through this technology? Or is it taking something that’s worked before and packaging it in a new way? And so, I think that’s the thinking around the evaluation of indirect evidence. That an established intervention already works in various realities and formats gives a lot of confidence that it would likely work in this digital delivery format, as long as it shows fidelity to those evidence-based principles that that treatment involves.

LR: We briefly mentioned self-help books. John Norcross, as an example, has done treatment outcome research at the highest empirical levels, but he has also written self-help books based on the same principles that drive his research. So that’s what you mean when you say if a therapeutic modality is robust and valid, we shouldn’t be that concerned with the transition into a different medium, such as digital technologies and apps.
SS: That’s right. Or at least we should be less concerned. The situations I worry most about are where new, innovative treatments are made possible using technology. I think those do need to meet really high standards of evidence to support their benefits.
LR: What would be an example of this?
SS: I think there’s a lot of work to do around chatbot apps, where you would interact with the app as if you’re chatting with a person, or potentially a therapist. Although they’re often based on evidence-based principles, I have some questions about the benefit of chatting with a computer program

And similarly, I’m also curious about some of these virtual care platforms using text message-based interactions with a therapist. Does that work? And what is the benefit someone gets from text-messaging back and forth with someone, even if they don’t have credentials? How do we distill evidence-based psychotherapy practices into these very brief back-and-forth interchanges?

So, I think there’s a lot of places where we do need new evidence to suggest that these things are beneficial. And I think that there is some promising evidence supporting both chatbots and text message-based interactions as potentially being clinically efficacious. But I do think these are places where we need more research to support these practices.

LR: Are these chatbot apps like virtual assistants, driven by artificial intelligence programs designed to provide human-type responses?
SS: There definitely are products like that. Three examples would be Woebot, Youper, and Wysa. All of these are apps where a user who downloads the app would be able to message back and forth with this virtual agent that is going to provide back full-text answers. Again, they’re often based on therapeutic principles. But I think that these are types of things that were not possible just a brief time ago. This is not like taking a self-help book and digitizing it. This is a very new type of thing that is possible because we have computer programs and software that can do these types of interactions.
LR: Would these types of virtual assistants be programmed with keywords that might be sent off to a therapist if the person is simultaneously working with a “live” therapist, or are they completely asynchronous standalone surrogates for therapy?
SS: It’s a little of both. You couldn’t take this program and bring it to your therapist and say, “Okay, I’m going to use this on the side, and it’s going to reach out to you if these certain words come up.” Some of the programs are designed to communicate directly with a therapist. Or they are a gateway. One way to think about these is as a low-intensity first step that can then introduce or connect someone to a therapist if necessary. And some of these programs do have that model, where if there is need for a therapist, they can step up to that higher level of care. But these aren’t the types of things where you as a client would say, “Okay, I’m going to use this in conjunction with a therapist I’m seeing.”
LR: I know that there are apps for medical care. For instance, those that monitor cardiovascular activity and then send that data to a physician or a physician’s assistant. Are there ways for some of these apps to communicate directly with a therapist, who then would respond to the client?
SS: There definitely are some apps that try to digitize measurement-based care, to allow some communication or transmission of data based on symptom tracking or logging, or other types of things that people would be doing or as part of the treatment that they’re receiving and feeding that information back to their therapist.

The Wild Frontier

LR: In the “old days,” people crowded the self-help aisles at Barnes & Noble or other bookstores. Today, in contrast, e-consumers routinely scroll through platforms like Amazon. How do folks who may not be ready or interested in taking the step into therapy find their way through this labyrinth of 10,000 to 20,000 apps? Is there some sort of roadmap, or a central directory?
SS: I think it’s hard. And I’ll say that there’s no one centralized hub. But I think most consumers go to the app stores and they put in keywords like depression, anxiety, or stress, or whatever they’re struggling with. But I think that the app stores do a very poor job differentiating these products, because most of the search results bring up apps that have four-and-a-half to five stars. That doesn’t really provide a lot of information about the difference between these apps, or which are the evidence-based ones. Relatedly, a lot of people hope or think that the FDA is going to solve this problem. I will say that the FDA has cleared some mental and behavioral health apps, starting with Reset back in 2017, which was an app focused on substance use disorders. But since then, there’s only about a handful of mental health apps, about 10, that have been cleared by the FDA. But that’s 10 out of 10,000 to 20,000 over a period of about five years, which is about two products per year that are being evaluated and cleared.

There is a class of products about which the FDA has said that “they are exercising enforcement discretion,” which means, “We probably could regulate these, but given our assessment of the risk-benefit ratio, we’ve decided not to.” Examples of apps in that category are those that allow consumers with diagnosed mental health conditions to self-manage their own symptoms, such as by providing a tool of the day or different behavioral coping skills. A lot of people think that the FDA regulation shows that something is efficacious or effective, but in actuality the FDA is mostly concerned about safety. They’re looking at the risk profile of these products, and then clearing it based on that. This is all to say that FDA is not really doing much or has not done much in this space. At the beginning of the pandemic, they paused their review of products in this space given the potential need for digital services to help support mental health problems in the pandemic. So, this is a space that’s been traditionally messy and has gotten even more so over the past couple of years.

I think a couple of places that I would point to as being better able to provide more information for consumers are the Veterans Administration and the Department of Defense. While they are mostly focused on veterans, their apps and evaluation procedures are also useful to diverse consumers, especially for therapists who are providing some of these evidence-based practices. And my project, One Mind PsyberGuide, which really tries to collect and provide some of this information for consumers to help them make informed decisions.

LR: So, with the exception of the small handful of apps the FDA and the VA and DOD have approved, publishers of mental health apps do not have to post any black box warnings.
SS: That’s exactly right. There’s little regulation of this space outside of the area that the FDA decided that they’re going to regulate, which, as you mentioned, is quite small.
LR: What are some of the criteria that a consumer should be looking at when they go to the app store?
SS: I think there are three main buckets of elements that are important to consider when searching for a mental health app. Credibility or evidence base, user experience, and then safety, especially related to privacy and data security.Credibility or evidence base goes back to the conversation we were having earlier around the evaluation of the evidence behind these products. Is there either direct (evidence-based) or indirect (evidence informed) support of the app’s effectiveness?

User experience, which is subjective, is about whether the app is easy to use, easy to learn, aesthetically pleasing, free of technical glitches, engaging, something you would come back to? Based upon this criterion, users can narrow down a set of apps to a selection of three to four and then try each of them out to see which works better for their needs.

Lastly, safety and security issues are related to data security and privacy. What is their privacy policy? What do they do with your data? Who is it accessible to? A few years back, we did a review of security policies on 120 depression apps and found that about half didn’t have any policy whatsoever, so they told you nothing about what they did with your data, which was a major red flag to us. And of the half that did have data security and privacy policies, using our scale that we developed at One Mind PsyberGuide, half of these were deemed unacceptable. These apps didn’t provide their data security and privacy policies until after you already put in information about yourself. So, for example, you would create a user profile by putting in your personal information, only after which the app would tell you, “Okay, now we’ll tell you what we do with our data.” That would be a pretty easy red flag for a consumer.

LR: In this Wild West of the internet, what entities might data be shared with?
SS: Often, it’s back to some of the big tech companies—the Googles and the Facebooks, where one’s data might be used for advertising or other marketing purposes. That would make me a little uncomfortable with mental health apps, although, honestly, I do use products that are associated with those worlds. With some of these apps, consumers just won’t know.I talk a lot about the importance of transactional value for data in this space. So, what do I get back, and does that align with what I’m using the data for? With Google Maps, for example, I’m sharing my location information, but in return, it’s helping me navigate to somewhere based on my location. That’s the transactional value, but it feels a little bit different when it comes to mental health apps. Why do they need to know my location?

LR: And since the FDA has only regulated a very small percentage of the apps, I imagine the potential for consumer deception is very great.
SS: That’s right. I think another thing is that sometimes there is a misconception where some people assume that if there’s data present, these apps must be regulated under HIPAA. But it’s important to realize that HIPAA is related to data that’s coming from covered entities, which in our case would be traditional health care providers. If an app is sharing information with a health care provider like your therapist, it should be, and hopefully is, following HIPAA regulations. But if there’s not a covered entity, then a lot of these apps are not regulated by HIPAA regulations, and they can change their terms of services or privacy policies without having to get approval from you. I’m much more comfortable with apps that are not collecting or sharing data, like a lot of the VA and DOD ones that don’t collect or share your information.

LR: I would also imagine that if a therapist assigns or recommends a particular app to a client, there’s the issue of potential vicarious liability. It would therefore behoove the clinician to become aware of all these different elements of the apps, particularly their privacy policies.
SS: That’s exactly right.
LR: Have you found that there are particular mental health conditions or client types that are more amenable to the use of mental health apps?
SS: There’s a lot of evidence to support the use of these tools for depression and anxiety. That doesn’t necessarily mean that these conditions are more amenable to apps. It’s more a reflection of where the research started and what information has accumulated. What I often say is that everything that has been treated with a psychosocial intervention has a digital tool or app that might be useful.

LR: And relatedly, some of the most effective treatments for anxiety and depression are cognitive behavioral. Have you also found some useful trans-theoretical mental health apps or those that capitalize on other types of interventions like Gestalt, or Psychoanalytic, or Existential?
SS: A lot of the apps out there are based on Cognitive Behavioral Therapy principles, but I do think there are some that could be amenable to some of the other treatments like you mentioned. Especially if we think about some of the general aspects of some of these apps. For example, you might be interested in tracking your mood or your symptoms, or different goals or values you have over time. You could imagine an app like that could be useful in a variety of different treatments.It has more to do with the theoretically aligned goals that you’re trying to achieve in those treatments and what products might support those goals that you’re trying to accomplish. But you’re right in suggesting that a lot of the tools out there are CBT-based. We recently did a study in which we reviewed apps with different features of thought records for Cognitive Behavioral Therapy. Traditionally, a therapist using CBT would give their client paper thought records to keep between sessions.

Since there are now all these digital tools that are promising or promoting that they can do this, we went back to see how faithful they were to traditional paper-and-pencil thought records. What we found is that although the set of apps we reviewed all had some elements of thought records, very few had all the elements. So, I think this is an important call for, if you’re a therapist or if you’re a consumer, to look under the hood of the app and to see what’s present in it. Pilot it, so you know what’s there. Just because it says it’s a cognitive behavioral therapy app doesn’t mean it has all the elements that you would want to be using, either as a provider or as a consumer.

LR: Have you found that to be an “optimal consumer” profile for users of mental health apps, defined by a certain set of characteristics?
SS: I think we see that people who are young, tech-savvy, and motivated tend to do better with these apps, especially on their own. In my own experience, older clients or those with less digital literacy might be a little bit more challenging to onboard. If you can train them and work with them, essentially providing a little bit of digital literacy training, these particular clients become most excited and engaged in using one of these tools. And for some of these clients, some basic digital literacy training or support can be useful in other areas of their life. I often tell clinicians to do some sort of assessment of their clients regarding their digital literacy skills, their interests, their previous experiences using apps, and health apps specifically. That information would help clinicians guide clients to the most appropriate and useful digital tool.

If they’re interested and willing to learn and excited to do so, that person might become a client who would be a good fit for a mental health app. I don’t think these tools are for everyone, and I would never, nor should a clinician ever force them on anyone. These should simply be a tool in the toolbox. It’s not the only thing we have available. But don’t assume if someone doesn’t fit the perfect profile, that there might not be some other ways to support them in using these tools. They might eventually end up being a very great fit and a very great client for it.

Challenges

LR: So, young, motivated, tech-savvy—got it! What about marginalized clients? Those that have been and/or continue to be disenfranchised, whether due to SES, education, race, culture, age?
SS: Yeah, well, I’ll say this is a place that I think the field has really failed so far. There’s a lot of promise, and a lot of dialogue like, “Oh, we’ll build these technologies, and we’ll reach people who haven’t been reached otherwise. And we’ll expand access.” The reality of the situation currently is that a lot of these products are made for White majority individuals, in terms of the language (English), the imagery, and the style of the dialogue that’s present.I think that’s shifting a little bit. I think there definitely are developers and entrepreneurs who are creating products that are tailored for traditionally marginalized and underserved groups. And I think that’s important. It’s something we’ve seen in both research studies and in our experience talking to consumers. Products that are tailored to specific populations are more effective and engaging, and those consumers see them as more appealing. But I think the reality of the situation is if you try to find a Spanish-language app or one tailored to another underserved group, there are far fewer out there. So, I think it’s a place where it’s an unfulfilled promise right now in this space, and more work needs to be done.

LR: Sort of the digital equivalent of the finding that specialized populations need specialized services by professionals who are most familiar with their needs?
SS: I think that’s exactly right, despite there being a lot of rhetoric of like, “Oh, we’ll have these products, and it gets around this problem, because we don’t have to rely on the provider. We’ve got technologies. But you still have to design it. It’s not technology—the apps must be able to meet the needs of these distinct groups. It’s not just going to be a one-size-fits-all and we can create a product without consideration of racial, ethnic, and cultural diversity.
LR: And availability is a self-limiting issue, because not everybody has an iPhone. Not everybody who has an iPhone knows what to do with it. And not everybody has a computer. If they do, it may just be for simple functioning. I don’t know if I’m overstating it when I suggest that mental health apps and digital technology like this really favors the educated, the employed, the informed, the digitally familiar.
SS:  I don’t think it’s overstated. Even if we look at research studies, the most common participants are middle-aged White women. So, I think that’s the group we know a lot about who these tools work for.
LR: What role do you see mental health apps playing in working with suicidal clients or those in crisis?
SS: I think there’s a couple places where these tools can be useful. I think one is having these apps be collections of crisis resources. I know, for example, in the case of PTSD Coach that there was a safety planning tool and crisis support services tool directly in that app. And it was such a popular feature that they developed a standalone version of that containing provider resources. So, I think some of it is putting the resources in the pockets of people at the places and time that they need them the most and that they can save lives. I’ve been part of a team that has done a little bit of work in using these tools while a person is undergoing acute treatment. We were working with people who were on an inpatient unit, learning Dialectical Behavior Therapy skills, who used this app or got the app after leaving the setting as a reminder to use the tools.We often talk about these tools as being on-ramps and off-ramps to mental health care. On-ramps to introduce people to what is this whole therapy thing about, and what are some of the things I’m going to be learning in therapy? So, not replacing treatment, but getting someone ready so that they might be more willing to go and have started learning some of those skills. And then off-ramps being the booster sessions, or the reinforcement of the skills. And I think the same thing applies to individuals who are dealing with suicidal ideation or who have been through a suicide attempt, in that these tools might be ways to provide them reinforcement of some of the skills that might be able to help support some of the things that they learned.

LR: So, mental health apps can have a wide range of usages for suicidal clients and other clients in crisis, but not as standalone resources.
SS: I think that’s exactly right. And a great point, and I think that’s something I should really emphasize and just say directly. I don’t think that these apps are replacements for therapists. But I also don’t think this is an either/or. This is a yes/and. I think that these tools can be useful in the toolboxes of therapists, as well as in toolboxes to provide mental health services broadly. And that we must think about ways in which technologies can really augment and support therapists to give them skills. Or give them resources to do things that they weren’t able to do before. But in all, I think that putting resources in the hands of clients at the times they need them is one of the biggest potentials of these tools.
LR: There’s a wide body of research that examines the impact of therapeutic relational variables on treatment outcome. When it comes to apps, that relational connection is absent. How might mental health apps, especially those that are asynchronous or not connected to a therapist, take the place of relationship? Or is it, again, not an either/or, but a yes/and?
SS:Yeah, I think it is a yes/and. We’ve done a little bit of research, as have others, looking at relational variables or therapeutic alliance to these products specifically. And we find that people do form relationships to products—in this case, apps. I think that people have attachments to their phones. It’s something I do often during in-person talks. I might say, “Everyone, hold up your phone,” and everyone whips their phone out of their pockets and shows like, hey, everyone has one of these. And I’m like, “Okay, now pass it to the person on your left.” And everyone looks at me like, “Why would I do that? I’m not giving up my phone. I’m not letting someone else touch it.” We can form attachments or feelings… I mean, not the same that we would to a therapist, but there are relational aspects that occur. I think sometimes with these apps, it’s to the authority or the sense of who developed this, and do we trust them? There are various aspects that come up. So, I think that’s one aspect.

I think another aspect, and this applies more to the products that do have some sort of human support or human component to it, is that having the smaller interactions sometimes can actually create a sense of connection or relationship. There was a study that a colleague of mine did where they had someone reach out to people. And they referred to this as mobile hovering. It was a daily text message from a person—not a therapist, not their therapist, but just someone who checked in—and would start out with three questions. Did you take your medication today? Have you had any side effects? And how are things going for you? And those were the three messages they got every day, and they got a response back. This was what was called mobile hovering. They had their therapist and their psychiatrist as well. And at the end of the study, they asked about relational variables, and the person felt most connected to the person sending them those three text messages every day, because they felt like they were really invested in them, and they were checking up on them. We’ve also done some work with automated text messaging — just pushing notifications to people every day. And clients will respond to them. And they’ll say, “Thank you.” We’ll tell them, “Hey, no one’s monitoring this. This is automatic.” Like, “Yeah, I just felt like I had to respond.” So, I do think it’s not the same. But there are relational things that come up, even with automated programs.

LR: What about mental health apps for children and teens?
SS: Some research suggests that a lot of teens have used these types of tools. There was a nationally representative survey of folks 14 to 22, and about two-thirds had used a health app. And a lot of those were focused on mental health conditions, stress, anxiety, substance use, or were apps that used interventions that related to mental health, like mindfulness. Interestingly, if you looked at those with elevated levels of depression, those who met clinical cutoffs on standard measures, three-fourths of those teens had used a help app.So, we find that they’re using these types of tools. I think one thing that is disappointing to me is that there aren’t a lot of apps that are really tailored for teens. And this goes back to some of the conversation we had earlier around traditionally underserved or marginalized populations. And I think the same thing occurs for teens, which is that a lot of the products that have been developed were developed for adults. And we typically youthify it by adding different images without really designing it with teens in mind.

we need to develop more products that are specifically designed for teens, with teens

So, I think it’s a place where there’s a lot of promise, and there’s a lot of potential. You mentioned some of them. Teens are on their phones often. They’re digital natives. They’re comfortable using technology. But we need to develop more products that are specifically designed for teens, with teens, in ways to make them better fits for that population.

Evaluation

LR: Circling back to the early part of this discussion when we addressed the evaluation of mental health apps, can you describe what One Mind PsyberGuide does?
SS: I can refer to One Mind PsyberGuide like a Consumer Reports or Wirecutter of digital mental health products. We identify, evaluate, and disseminate information about these products to help consumers make informed decisions. And we operate a website that posts all the reviews that we’ve done on them. We evaluate them on three dimensions related to the categories I mentioned earlier. We look at their credibility, user experience, and transparency around data security and privacy. And we say “transparency,” not “data security and privacy,” because we don’t do a technical audit of the app. We review their privacy policies. So, for example, if an app says that their data is safe and it’s encrypted, we don’t try to hack into their system so we can say, “Is it really encrypted?” We say, “Okay, we’ll take that at face value.” Our guide is designed to be mostly consumer-focused, geared toward people looking to use those products themselves. But we also know that a lot of clinicians turn to our product to be able to better understand what the evidence is base behind these tools.We also provide professional reviews for some of the products that we review, by which I mean we have a professional in the field use the product, review the product, and write up a short narrative review about what are some of the pros and cons, and how might you use this tool in your practice or your life. That’s like a user guide or a user manual for these tools, because a lot of these apps don’t come with instructions like, “Well, this is how you might be able to use it to help benefit clients or yourselves.” So, we provide some of that information. And that’s one of the more popular sections of our website — those professional reviews around specific products.

LR: Like what the Buros Mental Measurement Yearbook provides for psychological instruments.
SS: That’s right.
LR: I know the APA, the American Psychiatric Association, has its App Advisor. Is that similar or equivalent to One Mind PsyberGuide’s system?
SS: Yeah, I think it’s similar. The difference between the App Advisor at APA and what we do at One Mind PsyberGuide is the App Advisor is a framework that talks about the different areas you should be considering when you are evaluating an app. At One Mind PsyberGuide, we’re doing some of the evaluation and providing scores. The two systems can be quite complementary. What I often recommend for clinicians and providers is that you might use One Mind PsyberGuide as a narrowing tool, to be able to go from those 10,000 to 20,000 to a smaller subset that might be reasonable for you to look at. And then you could use the APA’s framework, to pilot and evaluate them yourselves.

As I mentioned, or as we’ve talked about, there’s a lot of ways these are like self-help books. And I wouldn’t recommend a clinician to give out a self-help book if they hadn’t read it or at least looked at it. So, I think the American Psychiatric Association’s framework is a good way to think about when you’re evaluating and looking at these apps, to identify the different features that you should be considering in your own review and evaluation of it.

LR: As we close, Stephen, I recall your saying that you were working on and had just submitted a grant to SAMSHA. Are you at liberty to share what the grant was about?
SS: It’s loosely related to mental health apps, although it will be more exciting if we get the grant. SAMSHA is starting a Center of Excellence on social media and mental well-being. So, effectively, developing a clearinghouse to help summarize the research and the evidence-based practices that might help protect children and youth who are using social media and support them in being empowered and resilient in using those tools effectively. And providing technical assistance to youth and parents and caregivers and mental health professionals around what they might be able to do around children and youth and social media.I think that it will be a great resource to help better understand what risks that social media plays, and how we might better help kids navigate that space. Because I do think that it’s an interesting challenge that was not present in my youth, in terms of the dangers, but also the opportunities that social media presents.

LR: What are you most excited about now in this whole area of mental health apps? What really gets your blood flowing?
SS:One thing I’m really interested in is how we can better use these tools to empower people who are not professionals to be able to support people in evidence-based ways. Or to embed them with extra skills that they don’t have. So, something that I’m really interested in is, as we’ve seen a lot of peer certifications programs develop across the country, how we might be able to better empower peers to connect or use mental health apps or digital products in their support of other people to bring evidence-based practices into the work that they’re doing.

So, how do we really scale with technology? Because I think that the current technologies we have, the most effective ones are those that have some form of human support. Although there’s a promise of scalability in technology, it’s not currently actual. That’s one aspect that I think is really exciting.

And another aspect that just kind of touches on the place that we’ve talked about a couple times is, how do we develop better products for different populations? For ethnic and racial minorities, for youth, for LGBTQ individuals? And I think that there are a lot of really exciting groups that are supporting that. The Upswing Fund, Headstream, different funding, and innovation platforms that are really trying to empower people from these groups to develop and evaluate products to show their benefit. Hopefully in a couple of years, I won’t have to say this is an unmet promise of this field.

LR: In a related vein, is venture capitalism something that might really boost mental health apps to the whole next level? Or is it something that might undermine the quality of mental health apps?
SS: That’s a great question. Venture capital funding in this space has grown exponentially over the past decade. So, I am excited to see people excited. And excited to see people investing money in this space. But I think ultimately it will be determined whether this is going to lead to more effective resources for those in need.
LR: Stephen, I appreciate your time. But even more, your incredible breadth of knowledge and passion in this burgeoning field. I’m going to close by thanking you.
SS: I appreciate your interest in the area.

Re-Directing Clinical Passion: Benefits and Pitfalls

“I want to help people!”

This is a desire that motivates all therapists in one form or another. Through direct service, we therapists help one individual, one couple, one family, and one group at a time. Depending on our caseload at any given moment, that adds up to a relatively small number compared to the number of people in our geographic region. We may also help people indirectly through teaching, supervising, writing, and consulting. These activities may help larger numbers of people, although we are less likely to see the fruits of our labors.

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Helping People on a Larger Scale

Through a series of chance circumstances, I had the opportunity to help, potentially, a much larger number of people. After being certified in hypnosis in 1997, I became interested in the growing academic psychological literature on virtual reality (VR). I noticed that hypnosis and VR have a number of elements in common, with both experiences giving access to alternative realities and both experiences feeling “real.”

While I was collaborating on research using VR, George Zimmerman was acquitted of Trayvon Martin’s murder. When some people responded to Black Lives Matter with “white lives matter” or “all lives matter,” I thought these comments reflected a profound lack of understanding of the lived experience of being Black in the U.S. (not that I presume to know the lived experience). I had the idea that VR could be used to help individuals understand the lived experiences of people different from themselves. I began discussing this idea with colleagues and others, offering my idea for others to do good in the world and to help people, if the idea was viable. To my surprise, a venture capitalist offered me enough money to do a proof-of-concept study to see whether the idea worked. I was thrilled. My hope was that if the data came out the way I hoped it would that I could make a difference on a bigger scale.

The study results were very promising and the reactions from participants were equally positive; we were able to change participants’ attitudes and deeply affect them so that they were more aware of how their biases affected others and were motivated and had new learning to treat people different from themselves more respectfully. These results left me facing a difficult choice. Should I close my practice and go full-time into the unchartered waters of building a company to provide this service as workplace training and the opportunity to make a difference on this scale, or let go of the idea and keep my practice open?

Values “High”

The opportunity to have a much bigger impact was enticing. In the language of Acceptance and Commitment Therapy (ACT), building a company to upskill employees for respectful and inclusive behavior, and making an impact on a large scale would be a values rush or high. How could I not choose to build the company?

If you’ve known entrepreneurs or start-up employees through your practice or personally, you know that startups are an emotional roller coaster. I’d seen it firsthand with clients and family members but living it myself was a different story. Yet I felt it was all worthwhile. What we were building was powerful and could help employees treat each other more inclusively. It felt like I was on a mission in a way I’d never experienced in my professional life.

The Downs

Right as we were about to launch the company to the public and start selling our program, COVID hit, with quarantines instituted for an unknown length of time. Work for most people moved from the office to the home. We struggled to adapt and survive. We figured out how to provide the VR experience so people could access it from home without a dedicated VR headset.

As we tried to sell our product to HR and DEI (diversity, equity, & inclusion) leaders, we found ourselves competing with higher priorities – companies were trying to address work fires about COVID-related remote work, as well as the murders of George Floyd, Ahmaud Arbery and Brionna Taylor and how these deaths affected employees. In the end, we didn’t get the traction that I’d hoped for.

The Values Crash

As the company’s money was running low and not enough was coming in, it was heartbreaking for me to realize that three years of work (and no income) would not come to fruition. Instead of a values rush, it was a values crash. In building the company, I’d felt a thrumming sense of purpose driven by the opportunity to influence many people on a deeper level. Now, I was looking at a return to doing clinical work, helping one individual, one couple at a time. I still loved my clinical work when I had left it behind three years earlier but returning to it felt like a let-down.

To me, to use a drug analogy, it was like going from a cocaine high to drinking weak tea. A bit of caffeine just didn’t cut it. I spent weeks, months, in a funk, doing an ACT values worksheet and felt that I had no values—at least not ones to which I wanted to take committed action. The fact that COVID continued to restrict life around me probably didn’t help my outlook. I knew I was grieving, but that knowledge only took me so far. I set a date for myself: come January, I’d start letting people know I was re-opening my practice.

In January, though, I was still struggling to find values and meaning in clinical work. Don’t get me wrong. I like doing clinical work and feel I’m generally helpful to people. But running a company was like directing a musical production with a full orchestra, while working directly with clients was like directing an intimate one-or-two-person show. Each activity is rewarding, but in different ways.

Talking with friends and family helped. Time helped. And getting intellectually stimulated about clinical work helped. I am someone who likes to do a deep dive into training and to learn a new set of skills or approach every few years. Three professional opportunities helped get me really excited about returning to clinical work.

Acceptance and Commitment Therapy
I had it in my sights to get more training in ACT, an approach to therapy that, in part, helps people articulate and then “live” their values. It seemed an apt fit, given my values crash. I had the good fortune to be accepted into an ACT peer consultation training group with experienced clinicians. This wonderful group of clinicians and the training spurred me to think about my eclectic approach in a deeper way. I became excited to use the ACT approach and techniques with clients.

Discernment Counseling
I also had the good fortune to watch videos of Bill Doherty, Ph.D. doing Discernment Counseling with a couple. Discernment Counseling is a specific modality for couples in which one or both spouses are considering divorce. The goal is to help the couple get clarity and confidence in the path they’d like to take their relationship. I’d received this training before starting my company but stopped when I closed my practice. What an honor to learn from him! The videos left me re-engaged and eager to see more couples for discernment counseling.

Ethical Lives of Clients
The third professional opportunity was hearing Bill Doherty speak about his recent book, which focuses on the ethical lives of clients that we, as therapists trained in an individualist culture, may not see or address. Reading his book and discussing his ideas with colleagues brought my systems training closer to the forefront, leading me to think more deeply about the ethical dilemmas our clients face that they may or may not see, and how to raise those issues.

Value Reflection

Although there are things I’d have done differently with my company, I’m proud of the work we did, and of what I learned. I know enough about the failure rate of startups to know that I’m in good company with the failure of my company.

I’m also thankful that I had the opportunity to re-find and re-commit to the values that initially led me to become a clinical psychologist and psychotherapist. It’s exciting to be re-energized by the work as well as intellectually stimulated. 

Useful References

Virtual Superheroes: Using Superpowers in Virtual Reality to Encourage Prosocial Behavior

Using Virtual Reality to Encourage Prosocial Behavior

VR for Civility Training: Envisioning a More Respectful Workplace  

Keeping or Ending Commitments, Excerpted from The Ethical Lives of Clients: Transcending Self-Interest in Psychotherapy

Keeping or Ending Commitments

A life without interpersonal commitments is a life untethered. Notice that I did not say a life without “relationships,” which can be fleeting. Commitment comes with obligations and an open timeline. It often involves sacrificing immediate needs. The person I am permanently committed to knows I’m invested in their well-being and makes life plans accordingly. However, if I’m in an intimate relationship that does not involve a permanent commitment, all I owe the other person is a respectful goodbye if I’m ready to move on. The same for most friendships: I don’t owe friends years of hard work (and maybe therapy) to maintain a relationship that has become hurtful for an extended time. In other words, committed relationships have an ethical dimension that simply being in a relationship does not. In the world of therapy, we have barely begun to take the ethics of commitment seriously as we work with our clients. To make this point more charitably: the therapy literature is rarely explicit about the moral dimension of commitment in how we work with clients in relationship difficulty. (There is scholarly work outside of therapy on interpersonal commitment—for example, Stanley, 2005, and Tran et al., 2019.). In this chapter, I focus on how therapists can support (and how they sometimes inadvertently undermine) commitment in two important relationships: marriage (by which I mean a lifelong, intimate relationship) and adult relationships with their parents (particularly as the parents become frail).

Therapy and Marital Commitment

Shortly after I finished writing Soul Searching in 1995, the therapy blind spot with the ethics of commitment came home to me in the form of stories I received from married people who were close to me. In telling their stories, which they gave me permission to do, I am aware that it’s possible that they misunderstood their therapists or did not recall the details correctly. However, they are all credible people to me, and their stories fit a pattern I have heard from many clients over the years about their experiences in therapy. This pattern includes stories from fellow therapists about their experience as clients. In other words, although I can’t vouch for the accuracy of any particular story, I can be confident in the overall trend.

Monica, a relative of mine, called from another city to say that she was stunned when Rob, her husband of 18 years, announced that he was having an affair with her best friend and wanted an “open marriage.”(1) When a shocked Monica refused to consider this alteration in their marriage, Rob bolted from the house and was found the next day wandering in a nearby wood. After 2 weeks in a psychiatric hospital for acute psychotic depression, he was released to outpatient treatment. Although during his hospitalization, he claimed that he wanted a divorce, his therapist urged him not to make any major decisions until he was feeling better. Meanwhile, Monica was beside herself with grief, fear, and anger. She had two young children to care for, a demanding job, and a chronic illness diagnosed 12 months before this crisis. Indeed, Rob had never been able to cope with her diagnosis or with his job loss 6 months after that.

Clearly, this couple had been through huge stresses in the past year, including a relocation to a different city where they had no support systems in place. Rob was acting in a completely uncharacteristic way for a former straight-arrow man with strong religious and moral values. Monica was now depressed, agitated, and confused. She sought out recommendations to find the best psychotherapist available in her city. He turned out to be a highly regarded clinical psychologist. Rob was continuing in individual outpatient psychotherapy while living alone in an apartment. He still wanted a divorce.

As Monica recounted the story, her therapist, after two sessions of assessment and crisis intervention, suggested that she pursue the divorce that Rob said he wanted. She resisted, pointing out that this was a long-term marriage with young children and that she was hoping that the real Rob would reemerge from his midlife crisis. She suspected that the affair with her friend would be short-lived (which it was). She was angry and terribly hurt, she said, but determined not to give up on an 18-year marriage after one month of hell. The therapist, according to Monica, interpreted her resistance to “moving on with her life” as stemming from her inability to “grieve” the end of her marriage. He then connected this inability to grieve to the loss of her father when Monica was a small child; Monica’s difficulty in letting go of a failed marriage stemmed from unfinished mourning from the death of a parent.

Fortunately, Monica had the strength to fire the therapist. Not many clients would be able to do that, especially in the face of such expert pathologizing of their moral commitment. I was able to get her and Rob to a good marital therapist who saw them through their crisis and onward to a recovered and ultimately healthier marriage.

In another case close to home for me, Jessie, a friend of my family, emailed me upset when her new counselor, whom she was seeing for depression and complaints about her marriage of less than a year, suggested that she consider a trial separation from her husband because an unhappy (but not highly conflicted) marriage was keeping her from feeling better. Jessie recounted the exchange: when she told her counselor that she was committed to her husband, the therapist kept repeating that she may not be happy again if she stayed in this marriage and that a “break” might help her. Upset with this counselor, Jessie turned to her priest, who also stunned her by suggesting that if her marriage problems were causing her depression, he could help her get an annulment, given the newness of the marriage. As with Monica, Jessie turned to me to ask whether this kind of undermining intervention was common in the field—and what she should do next.

In another example, the anxious wife of a verbally abusive husband who was not dealing well with his Parkinson’s disease reported that she was told at the end of the first therapy session in her HMO, which offered only brief therapy, that her husband would never change and that she would either have to live with the abuse or get out.(2) She was grievously offended that this young therapist was so cavalier about her commitment to a man she had loved for 40 years and who was now infirm with Parkinson’s disease. She came to me to find a way to end the verbal abuse while salvaging her marriage. When I invited her husband to join us, he turned out to be more flexible than the other therapist had imagined. He, too, was committed to his marriage, and he needed his wife immensely. That was the leverage, along with a change in medications, for him to start treating her better.

One of my students experienced serious postpartum depressions after the births of her two children. She told me that both of the therapists she had seen at different times challenged her about why she stayed married to a husband who did not understand her needs. (Her husband was befuddled by his wife’s moods and sometimes became impatient with her, but he was not, according to my student, a mean-spirited man). In the first session, one therapist said in a challenging tone of voice, “I can’t believe you are still married.” Although it’s fully possible that my student invited these responses by potent criticisms of her husband, it’s the job of a therapist to hold the presenting sentiments of a depressed, postpartum client with a degree of caution before giving advice about ending a marriage. However, as Schwartz (2005) observed, because of our empathic engagement, therapists are “powerfully drawn to our patient’s point of view in their assessment of others” (p. 276).

A final illustration involves a friend who went to a well-regarded therapist for his depression. After a number of months, the therapist requested that his wife come to a session. The following week after the conjoint session, the therapist recommended that, on the basis of what she had observed and heard from the client, he consider divorcing his wife. My friend responded emphatically that divorce was not on the table for him and that he loved his wife and was committed to her. The therapist persisted, maintaining that his marriage problems were complicating his depression. My friend pushed back even harder: “There is not an ounce of interest in my body for divorcing my wife.” The therapist’s final words were, “I’m just asking you to think about it.” As in the other stories, my friend contacted me for help in understanding what had just happened, wondering whether this was standard care in the field. In this case, part of his confusion was that he felt he had received excellent treatment from a therapist he had sought out because of her strong reputation. How could a therapist who seemed so thoughtful and skilled in treating his depression be so clueless and undermining when it came to his commitment to his marriage?

Why Many Therapists Approach Marital Commitment This Way

These illustrations should not be dismissed as examples of random bad therapy or incompetent therapists—or just the biased recollections of the clients. (As I said, although no doubt clients sometimes misinterpret their therapists, when similar stories come up repeatedly, including from colleagues as clients, they cannot be dismissed.) In my view, these stories reveal the challenge for many therapists of how to think about and address clients’ life commitments in situations when those committed relationships are sources of pain and distress. It’s not that therapists deliberately undermine marriages; the rub comes when the marriage seems to be harming their client or keeping them from achieving their therapeutic goals. As I have repeatedly argued, when we lack a way to think about ethical issues in everyday life, we fall back on the mainstream cultural priority of individual self-interest. We challenge clients to privilege their immediate self-interest over relational commitments. This looks like neutrality, but it’s a heavily value-laden stance, one the therapist is usually not conscious of holding in an individualistic culture.

I was not immune to this way of working as a young therapist. I learned to treat the divorce decision with what I thought was neutrality. I remember working with Mary Ann, a 35-year-old woman in an unhappy marriage who wanted individual help to decide whether to keep working to change her marriage or end it.(3) She and her husband had two small children. This was the height of the divorce boom in the 1970s, and a number of her friends had recently left their husbands. Mary Ann felt stifled in a bland relationship with a man who didn’t connect with her emotionally in the way she wanted and who expected her to do the lion’s share of the parenting and housework, along with her part-time job. Sound familiar as a marital complaint? As I sat with her, I realized that I’d never been taught how to work with someone on the brink of divorce. My training in marriage therapy started with the assumption that both parties wanted to stay together, at least for the time being. My training in individual therapy had taught me that my job was to help my clients clarify their feelings, needs, and goals and then make their own decisions without my values and viewpoints getting in the way.

So, I did a kind of rational-choice consultation with Mary Ann, helping her clarify what she’d gain or lose personally from her decision. “How would your life improve from leaving your marriage,” I asked, and “What might it cost you to leave?” I asked the same about staying: “What are the pluses and minuses of remaining in the marriage?” (I was studying statistics at the time and even imagined a two-by-two contingency table!) When she worried aloud about the effects of a divorce on her kids, I responded, “The kids will be fine if you’re happy with your decision.” Mary Ann ultimately decided to file for divorce and start a new life.

Even at the time, I felt odd about treating this client’s dilemma as if it were a decision that only affected her. And I felt sad that another not-so-bad marriage was biting the dust. Not that I’d have admitted this to a supervisor or peer, because a hallmark of a good therapist in my circles was to be cool about the rash of divorces we were seeing among our clients and peers. No one wanted to come across as a moralistic marriage saver. Divorce was a hard-won right and a legally supported, no-fault personal choice. At this point in the early 1980s, Putnam (2020) observed that “expressive individualism framed marriage as a limited liability contract dissolvable with a ‘no fault divorce’—‘expressive divorce’” (p. 152). The common wisdom was that a therapist should not get too involved beyond clarifying the options and supporting the client’s autonomy.

Looking back, I’m struck by my naiveté about what’s involved in leaving a marriage, especially one with children, and my innocence about my lack of influence on the outcome. Like most people facing this decision, Mary Ann was caught in a morass of ambivalent feelings and values. (Harris et al., 2017, documented the volatile ups and downs of divorce decision making). She’d made a lifelong commitment to her husband and now was considering withdrawing it. She wondered whether her expectations for this husband, or any husband, were realistic. She hadn’t done much psychological work on herself and didn’t have an idea of what good marriage therapy might accomplish. She worried about her economic future, and she was deeply concerned about the effect of a divorce on her children, who’d lose their daily connection to their father, take a financial hit, and face a series of substantial life changes. She also believed that her parents and friends would be shocked and upset with her if she left the marriage.

Mary Ann’s journey toward her decision was, like most people’s, highly unstable and marked by ambivalence (National Divorce Decision-Making Project, 2015; Vaughn, 1990). But despite this instability and the high stakes, I treated her as if she were thinking of changing jobs from Walmart to Target: what does each company offer you, and what would be the downside of staying or switching jobs? And, by the way, you owe nothing to your current employer as you make this decision. Maybe her choice of divorce was the best one, and maybe she would have made the same choice regardless of how I’d worked with her. But she deserved a complex therapy to match the complexity of her dilemma, not an oversimplified, “neutral” therapy that failed to engage both sides of her ethical dilemma. Her husband, children, and future grandchildren also deserved better from me. As the novelist Pat Conroy (1978) famously wrote, “Each divorce is the death of a small civilization.”

As therapists, we are midwives for relational deaths and rebirths, the shattering and rebuilding of committed intimate relationships that are at the heart of human experience. But you won’t find much training, writing, or even conversation among therapists about how we handle these moments in therapy. The result is that we’re each left to make things up on our own, mostly using the implicit ethical norms embedded in our culture and profession.

Adults’ Commitments to their Parents

Riding in an elevator once in Singapore, I saw a sign for one of the floors of the government center labeled something like “Parent Court.” When I inquired, I learned that it was a place where parents who felt neglected by their adult children could seek the help of the court to enforce filial obligations. I knew I wasn’t in Kansas anymore! In the United States and similar Western countries, adult children have no legal obligations to care for their parents (just as the parents have no legal obligations to their children when they turn 18). Adult familial relationships are voluntary in the ethical realm, not the legal one.

The field of psychotherapy has been hard on parents from the beginning, seeing them as primary sources of the pathologies in their offspring. Whether it’s toilet training in traditional Freudian theory or inadequate attachment bonds and authoritarian or permissive discipline in contemporary models, there are plenty of parent deficiencies to sort through with clients in therapy. However, I suspect that the working assumption among therapists was that you could work to recover from poor parenting in the past while still having a relationship with your parents in the present. That began to change in the 1980s with the rise of cultural interest in “the dysfunctional family,” including intrafamilial sexual abuse and codependency on problematic parents and other family members (Bass & Davis, 1988). Parents were not just toxic influences from the past; they were continuing to harm their adult offspring in the present. What’s more, they could be a threat to their grandchildren.

From the mid-1980s through at least the mid-1990s, many therapists joined the recovered memories movement in the field, believing without evidence, for example, in the near pervasiveness of multiple personality disorder brought on by intrafamilial sexual abuse (Acocella, 1999). I recall case consultations where therapists, again without evidence, said that 90% of women with bulimia had a history of incest in their families. The next wave was about the since-discredited claim of widespread satanic ritual abuse of babies and children. The upshot was a wave of therapist-encouraged cut- offs from parents and often from other family members who did not accept the claim of that abuse. Parents would receive “goodbye” letters, crafted with the encouragement of therapists, from their adult children, especially their daughters, who were more apt than their sons to be in psychotherapy. Our field got caught up in a huge wave of cultural negativity about family life (Wylie, 1993).

Eventually, there was a cultural pushback, highlighted by a New Yorker article and subsequent book by investigative journalist Lawrence Wright (1994) on satanic cult accusations and an acclaimed PBS Frontline episode, “Divided Memories” (Bikel, 1995), which featured a high-profile therapy clinic where nearly all clients were encouraged to achieve the goal of “detachment” by cutting off from their parents and, in some cases, from their spouses and even their children while they recovered their sense of self. In these and other cases around the country, the therapists involved were proud of their work and had a theoretical model behind it (if no research data). After successful lawsuits ensued, therapists quietly abandoned their practice of suggesting family abuse via recovered memories, and they stopped taking as accurate the notion of large numbers of dead babies as a result of satanic cult abuse.

But the idea of a therapeutic cutoff from parents (and siblings who ally with the parents) had been loosed in the field and continues in practice and books by therapists for the lay public, such as Campbell’s (2019) But It’s Your Family…: Cutting Ties With Toxic Family Members and Loving Yourself in the Aftermath. That author described in detail how she came to cut off all contact with her pathological father and mother, and she urged the same for her readers after they evaluated whether the criteria she offered fit their parents.

In the mid-1990s, as my own children were entering college, I gave a presentation to a group of college counselors that included interns and staff. The topic was the value of seeing college students as members of families instead of just as emancipated individuals. I will never forget an exchange with a junior staff therapist who asked, “Aren’t there times when the student’s family is so toxic, not only in the past but also still now, that it’s best that the student break off a relationship with them?” I replied that I had seen some tragic cases where the past abuse was not only denied but also continued with intensity and that in those cases, it can be useful for a young person to take a time-out from connecting with family. Then I thought to ask, “I’m curious. For what percentage of your caseload do you believe a family cutoff would be called for?” I froze in my chair when he said, “Maybe 40%.” The chill I felt was that I was soon to launch my oldest child to college—what if he developed emotional problems and saw this therapist? No one present offered a counterview, and we moved on after I mumbled something about this not being my experience. In retrospect, I wish I had challenged him about how he came to his perspective. It was a failure of nerve on my part that I vowed never to repeat.

I have heard many clients report encouragement by therapists to end relationships with parents and other family members, and I’ve seen this in my extended family. These days, whenever I hear about a definitive cutoff from family, I ask whether there is a therapist in the picture. To be clear, I believe that these therapists want to help their clients avoid unnecessary emotional pain by encouraging them to exit relationships that continue to cause this pain. It’s not that therapists hate families or that there are never situations that call for a strategic time away from abusive family members (in my mind, always with the hope for later reconciliation). Rather, these therapeutic interventions reflect a cultural orientation where all relationships are transactional—what is the benefit I am gaining versus the cost to my well-being? If the relative psychological cost of maintaining a family relationship is too high, the healthy thing to do is to end it. I later return to the case of Laura, whose story opened this book on the note of adult commitment to a difficult parent. Here I just note that Laura told me that she had several therapist friends who encouraged her to “ditch” her mother. Missing here are two ideas: first, that parent–child bonds are not psychologically disposable—they go on until the death of the parent and beyond—and second, that there is an ethical dimension to the parent–child (and other family) relationship. A permanent cutoff means that adult children have no moral obligation to respond to their parents’ current needs and the eventual frailty and end of life. These two levels—psychological and ethical— go together. Like it or not, we are emotionally tethered to our parents and they to their adult children. Therapists come and go, but not parents. As I’ve heard the psychologist Mary Pipher (2008) say, “Nobody calls out for their therapist on their deathbed” (p. 2).

I don’t have a one-size-fits-all formula for obligations to parents, especially when the parents are in need of support and help. There are so many factors, including the history of the relationship. Obligation to a parent who abandoned you at birth and has now reentered your life wanting support will look different from obligation to a parent who has shown consistent care and support over the years. How much to be involved personally, with openness and vulnerability, with a frail or dying parent will depend on how much emotional safety there is in the relationship. Then there is the complex issue of what forms of help are, well, helpful. As asked earlier in this book, when is taking a parent home to one’s own house the best decision for all concerned versus placing the parent in a care facility? Culture comes into play here: in some cultures, an out-of-home placement is seen as an act of cruelty, while in others, is it considered loving when done at the right time. My main point here is that the job of the therapist is to help the client navigate these difficult waters, discerning the interests of the self, parent, one’s spouse and children, and others. Moral foundation theory can help to sensitize us to competing ethical intuitions: care/harm, fairness/reciprocity, and respect for authority seem particularly relevant here. Good ethical consultation does not mean that the therapist has the answers but that the therapist honors the client’s commitment to parents in light of all the other factors involved.

The Craft of Ethical Consultation about Commitment

I use the LEAP-C (listen, explore, affirm, offer perspective, challenge) skills to demonstrate strategies for ethical consultation when commitment to a marriage or a parent relationship is on the table—that is, when a client is struggling about staying in a marriage or about cutting off or withdrawing support from a parent in need.

Listen

Listen for the ethical part of the client’s decision making. For marriage, it might be a dilemma over personal happiness versus the original commitment or the needs of the children. For adults with their parents, it might come out in the form of the client’s guilt, sometimes accompanied with resentment, over not doing enough for one’s parent. As with all forms of listening in ethical consultation, it’s important to give a full hearing to both sides of the dilemma and to how the client is expressing a number of moral intuitions in light of their life experience and their culture, including intuitions such as authority and loyalty that do not come readily to mind for a Western therapist. In Laura’s situation with her challenging, soon-to-be-frail mother, I listened carefully to her ambivalent feelings and thoughts: on the one hand, self-protective ones for herself in the face of current and future burdens (the current one focused on her mother’s criticisms, and the future one added caregiving) and, on the other hand, a sense that it would be wrong to cut off her mother. Her friends were listening mainly to the self-protective side of her ambivalence. Laura said she came to me for therapy because she believed I would also listen to the other side.

Explore

The nuances emerge during exploration. For parent dilemmas, these include the quality of the relationship now and in the past, the possibility of manipulation versus genuine need, the availability of other caregivers such as siblings, and the resources of the client to help the parent in light of other obligations. Often a decision will emerge from this exploration, one that the client can live with in terms of resolving the tension between personal needs and responsibility for parents.

For Laura, the exploration revealed the details underlying her sense that she could not just walk away from her mother: it didn’t seem right as the only child of a widowed parent. But she also lived with an emotional burden of listening to her mother’s weekly phone monologues about how others don’t treat her fairly, including her daughter. Her mother also offered critiques of Laura’s mothering (those hurt the most). I especially paid attention to how the client responded to her mother on these calls, uncovering how passive and annoyed she would become but not set limits. This exploration opened up possibilities for her to remain regularly in her mother’s life while building healthier boundaries.

In terms of marital commitment, the following is a series of exploratory questions that I developed for a specialized approach to couples work called discernment counseling, where at least one spouse is considering ending the marriage (Doherty & Harris, 2017):

  • What has happened to your marriage that has gotten you to the point where you are considering divorce? Notice that this is not framed as “What are the problems?” or “Why are you unhappy?” but in terms of the marriage being a major part of the client’s life that is now under question.
  • What have you or your spouse done to try to repair the relationship—to fix the problems before you got to the point where divorce is on the table? This question carries the assumption that marital commitment is worth an effort to find a way to maintain—the relationship deserves repair attempts if it’s broken.
  • What role, if any, do your children play in your decision making about the future of your marriage? This delicately crafted question brings the needs of the children into the conversation in a way that gives the client space to respond in a variety of ways.
  • What were the best of times in your relationship since the time you met— the times you had the most connection and joy? This question brings clients back to what they used to love about their spouse and what led to their original commitment.

The point behind questions like these is to show that exploring ethical dilemmas over commitment can involve more than “tell me about both sides of your struggle.” There are lots of nuances and often more than two stakeholders— for example, third parties such as children who will be affected by the decision. Laura, for example, weighed the effect of a parental cutoff on her children, who would grow up without contact with the grandmother.

Affirm

Affirming involves acknowledging and supporting the client’s ethical commitments. In Laura’s case, I explicitly affirmed her moral sense that she should not take her therapist friend’s advice to “dump” her mother like a bad boyfriend. I used words like these: “I appreciate that you want to do right by your mother even though she’s a difficult mother. It’s not easy, but you’ve decided it’s important that you stay in her life, especially at this time when she’s pretty much alone.” Laura sat up straighter in her chair and said, “Right. That’s the path I have chosen. Now I want to figure out how to do this and keep my sanity.”

Affirmations on divorce decisions are trickier because of the inherent volatility involved for many clients in coming to a conclusion. When clients bring up their ethical concerns, say, about their marriage vows or the children, I affirm them without suggesting that those concerns are determinative—they don’t necessarily mean staying in the marriage. It’s just that commitment has an important role in the decision. In contrast to how I used to dismiss these concerns, I’ve learned to simply acknowledge and accept them with language such as “I appreciate that you are taking seriously your original commitment to your marriage; leaving is not something you take lightly,” or “I hear your concerns about the children, and I’m glad you are taking these concerns seriously. There is a lot at stake all around.” By the way, many older clients with adult children and grandchildren are concerned about hurting these stakeholders. I affirm that concern as well. And, of course, I affirm the client’s right to think about their pain and harm to self from staying in a bad marriage and their concerns that a highly conflicted marriage can also be harmful to the children. That’s why it’s an ethical dilemma: there are legitimate needs and claims in tension.

Perspective

As mentioned, it’s often not necessary to share one’s perspective on an ethical dilemma because clients sort out how to proceed with the help of the listening, exploring, and affirming skills. In situations when commitment is in play, however, clients can often benefit from the therapist’s perspective on how to have a healthy, satisfying life while maintaining commitments to others, such as a difficult spouse or a burdensome parent. Self-sacrifice for the sake of ethical commitments can be difficult to sustain and, in some cases, may not be healthy or wise (as with an abusive spouse who will not seek help).

In the case of Laura, I shared a perspective this way:

ME: I hear you on your desire to be a supportive daughter to your mother—saying goodbye to her is not an option for you. Now let’s talk about how you can support her in a way that’s healthy for you. The current situation is not working: you feel burdened by her weekly calls, stressed for a day beforehand, and upset for a day or more afterward. You go through the week with negative thoughts about her and then feel guilty for being so negative. Do I have that right?

LAURA: Yes, exactly.

ME: So, your bind is that you don’t feel like a good daughter when you are in touch with her, and you would not feel like a good daughter if you abandon her. [Notice that I used explicitly ethical language— “good daughter”—because the client had been using that kind of language. I did not substitute nonethical language such as “responsive” or “measuring up”].

LAURA: Oh, my, yes!

ME: So, let’s think together about two things: what might be going on for your mother that she acts this way and how you can learn a healthier way to interact with her. Right now, it doesn’t seem as if you have good boundaries with her on the calls—you let her go on and on, and when she criticizes you as a mother, you’ve said you defend yourself and feel angry at her. My idea is that we would work to find a way for you to have healthy boundaries with your mother on these calls so that you feel you are there for her and protecting yourself at the same time. And by the way, it’s not healthy for your mother when she treats you poorly. So, a better-boundaried relationship would be good for both of you.

Here, I was offering a perspective on how Laura could take care of herself and her mother at the same time. Over the course of our work, she did find helpful ways to listen to her mother’s complaints about her life while at the same time setting firm limits when her mother started to offer personal criticism of Laura’s mothering. All of this was standard therapy work on my part. The point of emphasis for present purposes is that I framed this, in part, as ethical work, a way to resolve a moral challenge for the client who had wondered whether it was unhealthy of her not to walk away from her mother as others, including her therapist friends, had advised her.

In terms of offering perspective on divorce decisions, a key is to honor both sides of the ethical dilemma in two main ways:

  • Normalize the dilemma. It’s hard to know the right decision when dealing with ongoing personal suffering and hopelessness in a marriage, along with struggles about abandoning one’s commitment and putting one’s children at risk. And most people go up and down in their decision making.
  • Share concerns. When a client seems to be making an impulsive decision to divorce (say, right after learning of a spouse’s affair), the therapist can share some general wisdom about the value of slowing down in making a lifetime decision. I like to use the phrase of a wise collaborative divorce lawyer: “Divorce is never an emergency; it takes months to play out.” A separation can be an emergency decision when there is threat and risk, but deciding to divorce rarely has to be done immediately and in emotional turmoil. Another example of perspective is when a client seems to be downplaying a future consequence of a divorce. I recall a married man who thought that his adult children would readily accept his lover (because she was such a great person) if he ended the marriage to be with her. I offered an alternative perspective so that he could be more realistic in his decision making: the likelihood of resentment from his children, at least for some time. A final example was a client in a volatile marriage who said that he could just stay away from his wife until the last child left home in 6 years. I offered that I’ve seen this work sometimes for couples who already have a lot of distance and little conflict, but I wasn’t sure it would be feasible in his more engaged, high-conflict relationship, especially if it was his unilateral decision to stay married but be functionally single.

Challenge

To discuss challenges in intergenerational commitments, I switch to parent-to-child commitment because it’s more commonly needed there. Recall my discussion in the Introduction about Bruce, who was about to move away and abandon his children after his wife kicked him out of the house. When I asked him the exploratory questions of how he thought leaving his children would affect them, he replied, “I’m sure it will bother them for a while, but they’ll get over it before long.” Given the urgency of the risk (Bruce had come to what he said was a final session to wrap up our work before he left town), I decided to immediately challenge him with these blunt words: “I don’t think so. Walking out of their lives will affect them for a long time, even permanently.” Bruce soberly replied, “I know you’re right.” I asked why he thought what I said was right. “They will feel hurt and not understand why this happened. You know, I left my daughter in California the same way, and I think about how it affected her. I don’t want to do that again, but I don’t know if I can go back to that house and see my wife, not in the state that I’m in.” Bruce and I were now in accord that he wanted to keep his commitment to his kids. Our work now was to figure out how to do this while maintaining his fragile emotional equilibrium.

Ethical challenges require a caring relationship so that they don’t come across as judgmental. I recall a divorced father who learned that his 7-year-old son was calling his new stepfather “Dad.” My client felt terribly hurt and replaced. I empathized with his feelings. Then he told me that he had told his son that day that if he ever heard that he was calling his stepfather “Dad,” he would never see the child again. I was shocked and worried for the child, but I held on to the craft of ethical consultation by first connecting with my client:

ME: Joe, I know you are in a lot of pain about your divorce and scared to death about losing your kids’ love and affection. And I know that you would never intentionally harm your children. [Slight pause] I also have to tell you that what you said to Bobby probably hurt and wounded him and left him fearing that he could lose you. You are the only father he has, and he should not have to live with the fear that if he slips and calls someone “Dad,” he will lose you forever.

JOE: [Looking worried] Do you think he could feel that way? I just wanted to get through to him about me being the only one he calls Dad.

ME: I’m really worried for him right now. That was a big threat you made to him.

JOE: I can see it now. I was beside myself upset, and I took it out on him. What do I do now?

We went on to discuss how he could repair what he had done, beginning with contacting his son right after our session. We went over the words he could use to apologize and offer reassurance that his commitment was forever and not contingent on something his son would say.

Most therapists would be with me in cases of parent commitment to young children: ethical challenges can be appropriate there. When it comes to marital commitment, many therapists take a neutral stance on whether clients divorce and would be reluctant to go beyond sharing perspectives for the client to accept or not (Wall et al., 1999). My view is that while there can be good reasons to let go of a marital commitment, it’s a weighty ethical decision because it affects the welfare of at least one other person who made life decisions based on an expectation of continued commitment, and usually, there are additional stakeholders such as children and extended family members. Therefore, I am willing to challenge clients when I believe they are not including concern for other stakeholders in their decision making. Keep in mind that challenge generally only comes after using the other skills of listening, exploring, affirming, and offering perspective. Here are some examples:

  • Challenging a client to seek couples therapy. “I’m concerned that you are leaving your marriage without seeing whether it could become healthy again through good couples therapy.”
  • Challenging a client to let a spouse know the marriage is on the brink. “I realize you don’t think your spouse can change. Maybe so, maybe not. What I want to challenge you about is not signaling to her that you are so unhappy that you are considering divorce. It seems to me that she is owed a chance to see whether she wants to make changes that might preserve the marriage. She’s flying blind now.”
  • Challenging a client about ending a good-enough marriage when the client is depressed or in personal crisis. This challenge can take two forms: appealing to self-interest (“I’m worried that you will do something that you will regret when you are in a better emotional place”) and appealing to the interests of others (“This decision is going to affect a whole lot of people, such as your kids, and I’m worried that it’s hard for you to fully consider those consequences when you are feeling the way you do. You could look back with regret about the fallout”).

I end this chapter’s discussion of ethical commitment with words I wrote in Soul Searching:

Our therapy caseloads are like Shakespearean dramas suffused with moral passion and moral dilemmas. But we have been trained to see Romeo and Juliet only as star-struck, tragic lovers, while failing to notice that the moral fabric of parental commitment was torn when their families rejected them because of who they loved. We focus on the murder of Hamlet’s father and Hamlet’s own existential crisis, rather than on how Hamlet’s mother abandoned her grieving son. Commitment to loved ones, and betrayal of that commitment, are central moral themes in the human drama played out in psychotherapy every day. (Doherty, 1995, p. 46).

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From The Ethical Lives of Clients: Transcending Self-Interest in Psychotherapy, by W. J. Doherty Copyright © 2022 by the American Psychological Association. All rights reserved.

References:

1. This case example is from “Bad Couples Therapy: How to Avoid Doing It,” by W. J. Doherty, 2002a, Psychotherapy Networker, (November/December), pp. 26–33 Copyright 2002 by The Psychotherapy Networker, Inc. Adapted with permission.

2. This case example is from “Couples on the Brink: Stopping the Marriage-Go-Round,” by W. J. Doherty, 2006, Psychotherapy Networker, (March/April), pp. 30–39. Copyright 2006 by The Psychotherapy Networker, Inc. Adapted with permission.

Will Your Treatment Plans Actually Survive a Doomsday Scenario?

As a practicing clinical supervisor, and when I have attempted to teach graduate counseling students the differences between the art and science of psychotherapy, I have been careful to flavor my guidance with what I hoped would be just the right amount of professional ethics. And sometimes for good luck, I would add a pinch of legal-speak. But what seems to have resounded most loudly from my lessons were those that were worst case scenario-infused examples of what to do in clinical work to avoid, or at least contend with what one of my supervisees called, “Dr. Rubin’s Doomsday Scenario.” And this particular form of supervision-by-terrorization centered around the simple question, “what if you had to defend your treatment plan and/or intervention on the stand to an overly aggressive plaintiff’s attorney whose aggrieved client claimed that your treatment had caused them harm?

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With the exception of those students/supervisees who were subsequently influenced to reconsider their professional trajectories, the rest learned the importance of justifying their treatment plan and techniques by locating their foundation in the quantitative research literature and/or the position statements/practice parameters/best practices guidelines of respectable and respected clinical organizations such as the American Psychological Association, American Counseling Association, National Association of Social Workers, American Association of Marriage and Family Therapy, American Academy of Child and Adolescent Psychiatry.

So, when I recently met with one of my clinical supervisees who had implemented what seemed to be a creative, and as he related, effective intervention around trauma in a therapy group, I asked him the simple question, “Where did this technique come from?” Quite pleased with himself and the apparent sweet fruits of his empathetic and creative labors, he couldn’t quite recall the source of the intervention. “I did my research….I found it somewhere online,” he said sheepishly, knowing from his experience with me, that such a response would likely be met with less than positivity, enthusiasm, and accolades for his clinical decision making.

“Somewhere online,” I mused inwardly. Oy! Where had my lessons gone? Had I failed him? Had he failed his clients? Would he fail on the stand if even one of the clients in that trauma group complained about his intervention or its unintended aftermath? So, I asked for more feedback to which he responded by saying that he had chosen the exercise for the group because after reviewing their clinical files and having worked with them both individually and in group, and due to their shared histories of trauma, the intervention made sense at that juncture. And because these clients had other group activities throughout the day that did not rely on creative/expressive media, he thought that inclusion of such would be particularly appealing to them and provide them with an alternative means of expressing their trauma-related feelings, memories, and somatic experiences. He added that he had tried using this exercise in the past but was not successful because those clients were far less open about their trauma and generally treatment resistant. Further, past therapy groups had not gelled as did the current one with which the intervention seemed so successful. He concluded his justification non-defensively by saying that group members responded very well to the exercise, seemed generally and genuinely grateful, were able to express their vulnerabilities, and had even highlighted each other's strengths during the debriefing.

Truth be told, I was pleased with what I heard. And I was quite proud with the way he had accumulated his “practice-based evidence” (as opposed to evidence-based practice), had taken the time to study the clients’ individual and collective histories, drew from his experience with each off them and as a cohort, and then tailor-made the intervention to their collective needs. And while that fictitious plaintiff’s attorney might have torn him to shreds on the stand, even if the counterargument was made that this was a well-researched, deliberated, and implemented intervention, he demonstrated a scientific and artistic approach to clinical service delivery. And isn’t that what we hope our interns and counseling students will be able to do some day?

***

I remember something David Nylund once said when presenting at the 2001 Pan-Pacific Brief Psychotherapy Conference in Japan. He mused, “I believe in evidence, but I am more interested in what constitutes evidence, and who gets to decide on what counts as evidence. Is it professionals, licensing boards, researchers, and journal editors? Or is it clients? If a young person can reclaim his life from ADHD, for example, and we create and circulate a therapeutic letter about his experience, I consider that just as compelling as a randomized clinical trial.”

Well, I don’t think that Nylund’s constructivist rejoinder would satisfy that attorney, but it works for me, as did the intervention and justification my intern demonstrated.