On Quitting The Practice of Psychotherapy

Workplace Wounds

My name is Michael Sussman and I’m a recovering psychotherapist.

By this I don’t mean that I am a therapist who attends Alcoholics Anonymous, but rather that I’m in recovery from being a therapist.

I made a decent living as a clinician, and took great satisfaction in helping people in distress. Over time, however, the strains of practice overwhelmed my own coping capacities and I was forced to close up shop. Ironically, it appears that working as a therapist aggravated the very same wounds that first drew me to the field.

Like many practitioners, my early family experiences groomed me for the role of psychotherapist. As a typical middle child, I felt unsure of my place in the family and hungered for acceptance. I dealt with these insecurities by becoming mother’s little helper and confidante. Outwardly, I did all I could to help her care for my younger brother. But underlying feelings of jealousy and malice toward the intruder drove me to torment my brother on the sly. This, and my failure to somehow heal my parents’ troubled marriage, left me with deep reservoirs of guilt and remorse. As I’d later learn, such feelings—along with intense needs to atone and make amends—supply a powerful impetus toward pursuing a career in the helping professions.

Unfortunately, they also provided fertile soil for the development of emotional illness. By the age of 15, I was already showing signs of depression. In my late teens I dropped out of college and joined a cult, and by my early twenties I was bouncing in and out of psychiatric wards with bouts of both depression and mania.

I eventually stabilized enough to return to school and earn a bachelor’s degree in music composition and performance. And who knows? If I’d become a professional musician or a music teacher, perhaps I would never have suffered another episode of severe mental illness Instead, with considerable trepidation, I entered graduate training in clinical psychology.

From the start, graduate school undermined my emotional stability by weakening my defenses. As I learned in class, we all employ an array of defense mechanisms to help maintain psychological equilibrium. These protective strategies tend to function largely outside of conscious awareness. Why? Because our psychic defenses—like a nation’s military strategies—must remain concealed in order to be effective. If you become aware, for instance, that you’re using denial to avoid facing painful feelings, those feelings are more likely to emerge.

By gaining understanding of these defensive maneuvers, my own defenses were inevitably compromised. And in a variant of what has been dubbed medical students’ disease, I began experiencing the symptoms of the disorders we covered in class.

If studying psychopathology was a bit dodgy, actually working with disturbed people turned out to be downright perilous. The empathy that allowed me to tune in and connect with patients also left me vulnerable to taking on their pain. In addition, I was ill prepared for the enormous burden of responsibility entailed in caring for the sick. During my third year, a middle-aged patient of mine jumped to her death from the window of her 20th-floor apartment, shortly after transferring to a new therapist. Though devastated by her death, it only intensified my dedication to the calling.

But as the years passed, the emotional toll mounted. Overly dedicated to work, I neglected my social life and grew increasingly isolated. Rather than freeing me from an introspective disposition, clinical practice only deepened it. And while clinical successes were exhilarating, they did little to assuage the guilt from my childhood “crimes.” Clinical setbacks and failures, on the other hand, intensified my inner sense of badness. Far from bringing redemption, the practice of psychotherapy engendered in me what the psychiatrist Richard Chessick termed soul sadness.

Ultimately, my career was cut short by full blown major depressive episodes requiring electroshock treatment. I’m better now and have had former patients literally plead with me to return to practice. But my susceptibility to depression precludes me from providing emotional stability to others. Moreover, I can no longer ignore the fact that practicing psychotherapy is hazardous to my own health.

Recovery

So, what broader lessons can be drawn from my saga?

First, wanting to help people is not sufficient reason for becoming a therapist. Admissions committees must help applicants explore their hidden motivations for practice.

Second, although a mild to moderate degree of emotional conflict needn’t be problematic, training programs ought to be wary of admitting applicants with a history of serious mental illness.

Third, all applicants ought to be fully warned about the potential dangers inherent in learning and practicing psychotherapy, and therapist self-care should be included in the curriculum.

Fourth, the last bastion of the stigma of mental illness appears to be within the mental health profession itself. It can no longer be denied that a substantial percentage of practitioners are significantly stressed or impaired. It’s imperative that the professional community stops fostering shame, and begins creating an environment in which struggling clinicians dare to reach out for help and support.

Meanwhile, I’m writing fiction. I’ve spoken to several former colleagues who are also in recovery. One runs her own bakery, another owns a bookstore, and a third raises llamas. What’s disturbing to contemplate is that, in all likelihood, there are thousands of therapists out there who ought to be doing something else, but continue to practice.

*This article was originally published in the May/June 2013 issue of New Therapist magazine.

Psychotherapy with Transgender and Gender Nonconforming Clients

The Unbearable Otherness of Being

Imagine making your way in a world where your physical appearance makes others uncomfortable, anxious, confused, or uncertain about themselves. Your very presence may be perceived as a threat to another individual’s sense of self or sexual orientation. Everywhere you go, people stare at you—sometimes discreetly, often blatantly—leaving you very little room to walk unselfconsciously through life. The reactions you experience from others, while the result of ignorance and sometimes mere “curiosity,” do nonetheless harm you, for you are perceived as “Other.” At times, people’s reactions are more hostile, the result of conscious and unconscious fears about what it means to deviate from gender norms, and you may be verbally or physically assaulted just for being you.

This is what it’s like to be a gender nonconforming or transgender individual in today’s world. Though there is increasing awareness and tolerance around gender issues in certain small segments of American culture, the truth is, the level of misunderstanding, ignorance and prejudice that surrounds gender nonconforming people as they go about their lives has created a mental health crisis in our society. To illustrate the epidemic nature of this crisis, here are a few statistics from the American Foundation for Suicide Prevention’s 2014 Report, “Suicide Attempts among Transgender and Gender Non-Conforming Adults.”

In a pool of 6,000 self-identified transgender respondents:

  • 41% had attempted suicide
  • 60% were denied health care and/or refused treatment by their doctors.
  • 57% had been rejected by their families and were not in contact with them.
  • 69% had experienced homelessness.
  • 60-70% had experienced physical or sexual harassment by law enforcement officers.
  • 65% had experienced physical or sexual harassment at work.
  • 78% had experienced physical or sexual harassment in school.

For gender nonconforming individuals, the very nature of their sense of “self” lies in marked conflict to society’s gender identity “ideals” and social scripts. The resulting prejudice (transphobia and homophobia), whether explicit or covert, often manifests in forms of denial, invisibility, harassment, bullying or, in more extreme cases, assault and murder. As if this weren't enough, gender nonconforming and transgender persons may be further marginalized by their ethnic and racial identity, economic status, physical abilities, and age.

More subtle forms of discrimination exist, many occurring within the helping professions, including mental and medical health, nonprofit support services, legal and government institutions and public schools. Overpathologizing, misdiagnosing, maltreatment (including refusal of services), neglect and demonization are just some of the ways transgender individuals are routinely discriminated against within systems whose mission is to support and serve. These discriminatory practices are carried out by providers who fail to become educated and respect, protect, or provide treatment that is appropriate, impartial, and equal to the care given to other clients. Following, I will attempt to provide the nuts and bolts necessary for aspiring clinicians who wish to work in a culturally competent manner with their gender nonconforming and transgender clients.

Gender and Language

I often remind my colleagues, students and clients that we all have a gender identity and diverse manners in which we choose to engage in self-expression. As a cisgender female (i.e., I identify with the gender I was assigned at birth—female), I am conscious of the great extent to which I can embrace the everyday conveniences of being privileged. I am not ostracized for my gendered self, and no one questions my choice in using a public restroom. For gender nonconforming and transgender clients, this problem is known as the “bathroom issue.”

We practitioners need to become fluent and speak the same language as our gender nonconforming and transgender clients. In doing so, we demonstrate the intention of promoting respectful communication that expresses an intricate set of thoughts, ideas, and feelings associated with sex, gender, sexuality and identity. The language used among this diverse community is multifaceted because finding words to articulate complex notions of identity is arduous. In fact, the youth in my office frequently inform me, a gender specialist, how some of the language and concepts I use are now outdated. Nonetheless, staying current with the language being used within the gender nonconforming community is an important part of being not only a culturally competent therapist, but an empathically attuned therapist. Such language literacy also enables mental health professionals to understand concepts, organize thoughts, foster discussion, exchange ideas, and support the community in the least confusing, shameful, and harmful way. Familiarity with the community’s positive expressions of self and identity not only helps clients feel understood, but ensures that therapists don’t rely on clients to educate them—an all-too-familiar experience for cultural minorities.

The following list presents a very general overview of how we come to understand the meaning of sex, gender/gender identity, gender roles, and sexuality for our gender diverse clients and ourselves. It’s important to remember that these terms are constantly evolving within the gender nonconforming, transgender, queer or transsexual communities, as well as by the practitioners who intend to help them. Gender nonconforming and transgender identities include but are not limited to: Transgender (TG), female-to-male (FTM), male-to-female (MTF), transgirl or transboy, girl/woman (natal boy), boy/man (natal girl), they/them, bigender, gender fluid, agender, drag king or queen, gender queer, transqueer, queer, two-spirit, cross-dresser, androgynous. The terms FTM (female-to-male) and MTF (male-to-female) encompass a spectrum or continuum from those who identify as primarily female or male, to those who identify somewhere in the middle or both (e.g., queer). Between these two posts or “extremes” (female and male) lie most gender nonconforming individuals.

The sexual orientation of gender nonconforming and transgender clients is a separate identity and should never be presumed or assumed. It refers to the gender one is typically romantically and sexuality attracted to (e.g., homosexual, heterosexual, bisexual/pansexual, polysexual, asexual etc).

Becoming Gendered

It’s important to think about how we become “gendered.” In part we do this by the way we organize and construct language. Most of the English language is “gendered,” constructed in a way that makes it difficult to deviate from strictly binary conceptions of male and female. We tend to acknowledge and refer to one another through pronouns, and consequently become gendered in our relational experiences. For example, when we frequent our local coffee shop, “Excuse me, Sir…Mam…May I have a large coffee?” Here is a simple example of how we have already ascribed gender to a complete stranger.

As clinicians, we need to learn to ask and address our clients appropriately. More importantly, we need to develop the capacity to become conscious of our own gendered ways. Specifically, we need to ask all our clients about their gender identity and development as well as their gender pronoun preferences. The youth that show up in my office often challenge this binary model most of us are so accustomed to, and request to be referred to as: ze, hir, one, or the plural “they” “their,” “them.” Interestingly, I often find myself arguing with my cisgender colleagues, who get caught up in grammar policing, about the importance of honoring the self-identification of these clients. The English language is constantly evolving, after all, and human and civil rights struggles play an important part in its evolution. At the same time, it’s important to not make any assumptions about people’s identification preferences. Plenty of gender nonconforming or transgender clients prefer to be referenced by conventional pronouns such as “him” or “her” because it feels congruent with their internal identity.

People tend to be preoccupied with gender long before a child is born. “Do you know your baby’s sex?” is a constant question for pregnant parents. Sex, in this case, refers strictly to the external genitalia of the child rather than their potential internal gendered self. “Gender is assigned prenatally and from that moment it determines—and severely limits—acceptable gender expressions and desires.” Our early training begins with our parents’ color selection for our nurseries, the names we are given, and the activities we are encouraged to enjoy, and because we want their love and approval, we emulate what is desired of us. We internalize the societal roles, behaviors and beliefs ascribed to us by the culture around us (including that of our family) and may not know that any other way of being is possible. Boys get blue items, are given toy trucks and guns, and are prompted to be assertive and confident. Girls wear pink, are given dolls to play with, and are encouraged to be empathic and compromising. These behaviors, beliefs and customs are socially constructed—situated in the context of historical time, social class, ethnicity, culture, power, politics, physiology, and psychology—but they are deeply entrenched in our psyches and ways of being.

Clinical Practice

As the presence and experience of transgender people has entered both public consciousness and mental health facilities, clinicians are now beginning to think about transgender/gender issues. However most clinicians are not trained to identify clinical themes prevalent for transgender and gender nonconforming individuals, and consequently misunderstand their mental health and their global treatment needs. Our traditional training fails to address gender and sexuality development for transgender persons from a nonpathological perspective. In addition, negative countertransference from providers and institutions is common and lends itself to discriminatory practices or, worse yet, thoughtless analysis of clients’ needs that may lead to irreversible medical interventions. Common feelings and attitudes for inexperienced clinicians toward these clients may include anxiety, fear, disgust, anger, confusion, morbid curiosity, and rejection, all of which can severely compromise the therapeutic relationship, our ability to help, and an individual’s identity development and transition process.

The journey of self-discovery for gender nonconforming and transgender individuals is laborious and often lonely because, simply put, the desire to become more congruent with their “True-Self” in body and mind may require a shift in physical identity. Children tend to be the most disadvantaged in this phase of life as they may be required to repress their desires to play with “cross” gendered toys and are left feeling ashamed to admit their favorite colors and activities (e.g., the boy who is prohibited from playing with dolls and having a pink bedroom).

As gender nonconforming individuals become more psychologically distressed they often feel the need to have a more congruent experience of their internal and external selves. They may need to first embrace a social transition—choosing an alternative name that reinforces their internal identified gender, dressing in a stereotypical fashion that supports their gender identification and engaging in “cross” gendered behaviors. In my clinical experience, when given the permission and support, gender nonconforming children and adults tend to become less anxious, depressed and gender dysphoric as a result.

However, some gender nonconforming and transgender individuals have a persistent need to modify or transition the physical attributes of their body to the opposite of their ascribed birth gender. This process is often too confusing for most people to comprehend, and is especially difficult because one’s gender expression and behaviors are typically the initial identifying marker for organizing one’s relational experiences among others. The clients with whom I work often desire bodily change not only to feel more congruent with their internal self, but with the hope of being experienced relationally as they truly are. For example, my transgender FTM clients use heavy-duty binders to flatten and contain their breasts so that they will not be mis-recognized as tomboys or lesbians. This experience of congruence tends to reduce gender dysphoric intrapersonal and interpersonal experiences. Our transgender clients need additional support around the use of physical and medical interventions, so it’s all the more important that we be well-educated and sensitive to these issues.

Gender Dysphoria

The new addition of the Diagnostic and Statistical Manual of Mental Disorders (DSM-V), released in May of 2013, has removed the diagnosis of Gender Identity Disorder and has re-classified Gender Dysphoria as a clinical condition that gender nonconforming, transgender and transsexual clients may experience. Gender dysphoric symptoms arise when one’s self-concept and expressed gender in relation to their ascribed gender is “incongruent.” The psychological distress that results from these internal and external conflicts can lead to dysphoria, depression and a host of other conditions commonly experienced by transgender or gender nonconforming individuals. This turmoil is often created by internalizing the “gaze” of the world around them, i.e., they experience a great deal of psychological discomfort due to being publicly misgendered. Yet, it is also important to note that many gender nonconforming and transgender clients do not experience Gender Dsyphoria. They tend not to make it to our consulting rooms.

What of the clients who do end up in our offices? If a gender nonconforming or a transgender client and his or her family seek our support, are we available to console them, educate and advocate on their behalf, and offer culturally informed and sensitive treatment to the client and the family without getting caught up in our own agendas? How do we determine whether a child is an appropriate candidate for social transition, hormone blockers or even cross-hormone interventions? How do we determine whether the child is an appropriate candidate for genital reassignment surgery, which is often irreversible? How do we think about their fertility options and future family plans? How do we help a transgender child assigned female at birth who is in distress after his first menstrual period? Some of these interventions may seem radical, but if we fail to educate and train ourselves adequately around these issues, we can actively cause harm to our clients. Self-harm (body mutilation), substance abuse, homelessness, suicidal ideation or even suicide attempts can result.

A number of other conditions emerge in gender nonconforming children, particularly when their families aren’t able to provide the support and unconditional love that is necessary for them to thrive. These include adjustment issues, depression and anxiety disorders, trauma, substance dependency, and characterological pathology. Clinicians must be aware that families, too, must be educated about transgender issues, learn skills for coping with the child’s gender change, and be able to mourn and seek social and emotional support for themselves. And, of course, many clients may have co-occurring conditions, such as Autism spectrum disorders, that are beyond the scope of this article.

When treating a client with a gender nonconforming or transgender identity, clinicians may find themselves involved in a few situations unique to these clients. They may be asked to assess and substantiate a client’s preparedness for various biomedical interventions—usually involving the Real-Life Test/ Real Life Experience or a Gender Readiness Assessment—which involves encouraging a gender nonconforming client to begin living in their self-determined gender role and then assessing the impact of that experience. For example, some clients might experience a reduction in gender dysphoric distress, while others—say those whose family or community context is hostile to their nonconformity—may experience an increase in symptoms. Though this assessment is no longer required by the Standards of Care for the Health of Transsexual, Transgender, and Gender Nonconforming People published by The World Professional Association for Transgender Health, many medical providers and insurance agencies require it for coverage.

Bridging the Gap

A transgender or gender nonconforming individual’s psyche and the issues they face are very complex—and at times, convoluted—with complications in the psychological, medical, legal, and social realms. Because of this complexity, and the severity of their suffering, it should not be left solely in the hands of clients to educate their clinicians, nor should these clients be put in the vulnerable position of relying on their clinician’s empathy to determine whether they will receive the care they require. An ignorant clinician who responds negatively to such clients—even if only at an unconscious level—can cause untold harm and make it that much more difficult for clients to seek the help they so desperately need. We need to take responsibility for becoming educated and seek guidance from gender specialists—trained providers who can inform clinicians about transgender history and integrate traditional psychoanalytic and psychodynamic perspectives with queer theory.

Diane Ehrensaft, PhD, director of Mental Health at the Child and Adolescent Gender Center in San Francisco, and her colleagues are doing groundbreaking work in this area, bridging the gap between developmental, biological, queer and psychoanalytic theory using what she calls a “Gender Affirmative Model.” She draws upon Winnicott’s ideas of “true gender self” and “false gender self” in formulating her notion of gender creativity to better understand gender nonconforming and transgender children and adults. Turning prevailing wisdom on its head, she argues against labeling gender nonconforming invidividuals as dysphoric and instead views their varied gender expressions as fluid, dynamically intertwined between biology, development, socialization, and cultural context in time. Gender is not binary and may change over lifespan.

Understanding the issues that gender nonconforming clients face creates the possibility of an authentic and empathically attuned treatment that can be a true corrective emotional experience. Having the competence and confidence to administer a Real-Life/Gender Readiness Assessment can make all the difference in our patients’ lives, allowing them to socially transition and integrate their gender identity with other aspects of themselves. Thinking of the client as whole is instrumental to their overall well-being.

Not until we as clinicians grapple with our own gender identity, behaviors, and attitudes can we begin to utilize our assessment skills in developing diagnostic impressions, identify and observe our countertransference feelings, and implement treatment interventions that will lead to a balanced internal and external sense of self that improves a client’s overall quality of life. I encourage all my fellow colleagues to become more cognizant of the their own identities, values, and beliefs, and particularly to confront their fears and prejudices when working with transgender individuals. We must become mindful of what we ask—and do not ask—in our clinical interviews.

We also mustn’t assume that gender nonconforming clients are coming to us because of their gender or sexual identity and be open in creating our hypthotheses about our clients’ needs and desires. Let us accurately reflect the true clinical condition with which our client’s struggle. As I noted at the beginning of this article: imagine making your way in the world where your very sense of being makes others anxious, confused, and uncertain of themselves. By becoming culturally competent, we will be better able to provide an empathic approach to treatment that considers a range of gender nonconforming expressions and behaviors as healthy, as an authentic gender identity and bodily presentation, albeit variant from societal expectations. Gender deviation is not pathological, and if you think it is, you’ve got some work to do. On the other hand, it’s important to not be reflexively “progressive” and mindlessly support a transition that is not first deeply understood clinically.

Reflections on the theory of gender development, diagnostic conditions, and clinical treatment implications must include the role of the clinician as a gatekeeper to another’s self-determined gendered body, heart, and mind. The exploration of the transference-countertransference relationship is paramount, regardless of whether you are a case manager, a medical doctor, or a psychotherapist. Let us play with gender, and in our journey, discover the kaleidoscope of possibilities for clients as well as for ourselves. As providers, it is our social responsibility to change the role of the clinician from a gatekeeper to one who can form a therapeutic relationship that offers a way for clients to integrate their sense of self in relationship to the other that can hopefully be emulated in the outside world. A solid sense of self is likely to build confidence and self-esteem that will foster healthier relationships and diminish uncertainty and fear, decreasing the risk of self-harm and—hopefully—violence toward gender nonconforming and transgendered individuals.

Recommendations for Clinical Practice

  • Ask your clients about their gender identity and preferred pronoun. Explore their internal experience and how it impacts them interpersonally.
  • Foster multiple and integrated identity development: race, ethnicity, gender, class, sexuality, profession etc.
  • Educate parents about the importance of not pathologizing the gender expression of their children.
  • Treatment interventions should include allowing children the space to explore their gender expression, family education and support, as well as parental support to mourn the loss of their fantasies about their birth child's ascribed gender.
  • Collaborate treatment efforts with the providers involved, e.g., social workers, endocrinologist for hormone blockers and hormone treatment, family therapist, and treatment team staff.
  • Remember: Gender nonconformity is a natural expression of human development and experience.
  • Do No Harm: Seek consultation from a gender specialist. Monitor countertransference and refer out if you are not able to act fully in the best interest of your client.

Clinical Resources

  1. Report of the APA Task Force on Gender Identity and Gender Variance.
  2. Standards of Care for the Health of Transsexual, Transgender and Gender Nonconforming People, Version 7.
  3. Achieving Optimal Gender Identity Integration For Transgender Female-to-Male Adult Patients: An Unconventional Psychoanalytic Guide For Treatment (2008), Karisa Barrow.
  4. Gender Born, Gender Made: Raising Healthy Gender-nonconforming Children (2011), Diane Ehrensaft.
  5. The Transgender Child: A Handbook for Families and Professionals (2008), Stephanie Brill & Rachel Pepper.

Deconstructing Gender: Self-Exploration Exercise

  • What is your own gender identity?
  • How old were you when realized you were a “girl” or a “boy?”
  • Who and what made this clear to you?
  • Did you agree with your parents clothing choices for you as a child?
  • What activities did/do you enjoy?
  • Have you expressed your own gender identity differently over the course of your life?
  • How do you feel about your body? Your genitalia?
  • What messages have you received about your gender and from whom (e.g. parents, media, religion etc.)? Were you “policed” by others around your identity, gender roles and social practices or body?
  • How has your gender shaped your beliefs, social engagements and practices?
  • What have you been allowed/encouraged to do because of your gender identity and what limitations have you faced (e.g. social sanctions/promotions)?

The No-Fee Session

I live in a neighborhood in New Jersey where people say hello to one another in the street even if they don’t know each other well. One man stood out for me in the many years I am living here: He doesn’t say hello even though he sees me several times a week. He doesn’t even bother to nod his head. I could never understand what I had done to him, but I just felt as if he hated me.

One day not too long ago I was surprised to get a telephone call from him. “I really need your help, he said. “I need to talk. My son who is in his early 20's punched me in the face – lightly, but still a blow.” I understood very quickly that though he wasn’t injured physically, to be attacked by one’s son had to be a trauma. I gave him an appointment – a midday hour the following day and he showed up at the given time.

He went into detail about the incident and asked me all kinds of questions. His main purpose was to be helpful to his son, get him “the right medicine” as he called it. He wanted to know who I could recommend that might “help him.”

“Does your son feel he has a problem,” I asked.

“No, he thinks I have the problem.”

And then the man gave even more detail about a long and somewhat tortured relationship with his wayward son. “I could never give him what he needed.” He described his son as “lost and adrift” and again asserted that his son was in great need of “psychological help.”

“What does your son want from you?” I asked him.

“I don’t know,” the man said. “I don’t think I ever knew. All I know is that I have got to send him somewhere to get help.”

I can’t put my finger on exactly when, but I had the distinct feeling somewhere within the first 20 minutes of the session that this man had no intention of paying me for the session. He was going to take and take. He asked question after question about my experience. He sighed and talked, sighed and talked. The idea occurred to me that just as he had failed to say hello to me all these years and perhaps just as he had failed to give to his son, he would fail to give to me. Although it was hard to tell from one session, it seemed that he had little interest in knowing anything about himself and evinced even less interest in knowing something about his son. He wanted a 'solution.' At the same time as this realization dawned on me I threw myself into the work, giving him the best possible session I could give, listening and feeling the feelings as if he were giving me a million dollars.

As I listened to him, I saw the lines of trauma etched on his face. He was 57 years old, but looked somewhat older. I caught a glimpse of him as he walked toward my office. He didn’t walk so much as trudge as though he were walking through invisible snow drifts even though it was summer. Further discussion revealed that he was the son of elderly holocaust survivors. His relationship with neither his mother nor his father was what you would call “loving” or even “pleasant” in his words. “They are very bitter, un-giving people,” he explained. Apparently, he had inherited and internalized one thing from his parents: the idea that “nothing good can or ever will happen to you” and he lived his life accordingly, investing as little as he possibly could get away with.

It was not long before the session time was used up and beyond. Even as I rose to signify the end of the session, he remained seated, being both talkative and acquisitive. It felt that he was trying to extract as much as he possibly could from me.

It would have been tempting to broach the fee with him then. After all, he wanted something from me, wasn’t I entitled to “get” something from him. Quid pro quo, give something, get something. Isn’t that an idea that everyone can understand, even one with a distorted sense of entitlement?

I have come to understand, however, that often people’s sense of entitlement stems from not from evil or even greed, but is a maladaptive way of addressing their traumas. They are still angry about the long-ago past, but they don’t know that. Instead, they seek reparations perversely — through something that feels like exploitation to the other, but they are unaware. For such damaged, wounded people, the language of quid pro quo, though utterly reasonable to you and me, can be experienced as a trauma. It is especially ironic (and enraging) because his own stance with the world is far more exacting and exploitative than the language of even exchange. It was more like: do for me and maybe, just maybe I will do for you.

Finally, he got up at the end of the session and weakly thanked me for my time. He made no mention at all of payment and neither did I make mention of it. We shook hands and he left.

When he walked out of the office, surprisingly, I did not feel the way I thought I would feel. Oddly, I felt enriched. He had given me a chance to understand him even as his view of the world and his son were distorted. I had made up my mind that my only objective was to provide him with a healing experience. Under no circumstances would I allow him to be re-traumatized even as he was a traumatized man who unconsciously traumatizes others, I knew he could only ingest kindness. Nothing else.

I had honored our profession and was nourished by the feeling of having done the right thing.

A few weeks later I saw him in the street. To my utter surprise he said hello to me for the first time. He updated me on his son’s status and then said, “You can send me a bill for the session.” He said it half-heartedly, I think, hoping that I wouldn’t actually do it, but there was a trace of sincerity there. It gave me cause to feel that perhaps with my kindness, I contributed a little bit to his healing.

After the Diagnosis: Helping Patients Cope With their Emotions

The New Normal

“I just got diagnosed. Now what do I do?”

The focus of my professional work is on helping patients to cope with medical diagnosis, so I hear this question a lot. But many psychotherapists tell me that their patients also talk to them about their health issues, including sudden, serious medical diagnoses.

As mental health professionals, we may provide the only opportunity that newly-diagnosed patients have to talk to someone in this situation. The traditional medical establishment is equipped to help patients from a medical, but not an emotional, perspective. Family members and friends are also suddenly thrust into the emotional chaos surrounding the diagnosis, and often need help with their own emotions and helplessness.

Our patients facing a medical diagnosis look to us for help in sorting out complicated and scary feelings during a highly stressful time so that that they can move forward in their lives. In this regard, our job is to help patients define and embrace a “new normal” —with a positive self-image, retention of as many cherished routines and rituals as possible and supportive relationships—but also help them to integrate the effects of treatment and make ongoing lifestyle adjustments. Patients facing a diagnosis want nothing more than to be as normal as possible.

If newly-diagnosed patients are able to get needed emotional support early on in their diagnosis, they will be that much better prepared to cope as they move forward with their treatment. As therapists, we help them to prepare for the road ahead.

Medical Diagnosis=Stress

Receiving a catastrophic medical diagnosis is a stressful and sometimes traumatic event. Newly-diagnosed patients feel an immediate sense of uncertainty—life will never be quite the same. And life may end. And like other stressful events, our minds and bodies are hardwired by nature to react. The initial reaction is shock, as our conscious minds essentially shut down while, subconsciously, this information is processed.

As the shock fades, it gives way to one of three reactions that occur in response to stress: flight, freeze, and fight. The flight response is primarily an emotional reaction, and patients may be so caught up in their emotions that they may not be able to make objective decisions regarding their condition and its treatment. On the other hand, those having a freeze response may be unable to acknowledge their feelings at all or may have a fatalistic view, either of which may result in inaction. Those in fight response are best equipped to deal with a new diagnosis. They have access to their emotions as well as their logical resources, and are able to harness both as they face their illness. Most important, patients can be taught how to be Fighters.

These basic reactions impact the kinds of emotions that newly-diagnosed patients experience, and how they cope with these emotions, as well as how they deal with their diagnosis from a rational standpoint (e.g. information-gathering). For better or worse, how patients cope during those first few days and weeks after receiving the diagnosis will have implications throughout their treatment process—from decision-making to coping with the treatment to ongoing recovery and life management. And if those patients find their way to the office of a mental health professional, we can play a formative role in their journey.

The First Reaction

Whether catastrophic or chronic, almost invariably patients describe their reaction with one word: shock. People often experience numbness, as if they are in a trance, or simply have “no feeling at all.” The experience of shock is often associated with disbelief or a sense that their emotions might be so strong that they should be held at bay for fear that they might be overwhelming. There are of course exceptions. For example, when a condition from the past is recurring, or when symptoms over time have rendered the diagnosis inevitable, patients may report an initial feeling that “the other shoe has finally dropped” or that they are about to go down a road that that they have previously been on. Still, it is only human nature to cling to that possibility that “it won’t happen to me.” This belief is mainly unconscious; after all, most of us don’t spend our time assessing our chances of getting hit by a medical diagnosis.

Carole described her reaction when she was first diagnosed with cancer.

"It was like the world suddenly stood still. I mean, all I could hear was my own breathing, and the thumping of my heartbeat. At first, I was completely numb, and I wasn’t thinking anything. And then I started saying the word “cancer” over and over. Still, no feelings. But deep inside, I realized that, no matter what, my life was never going to be the same."

The initial shock may last a moment, hours, days, or may continue on, as the patient’s emotional and rational sides are both struggling with the news. If you have been through the experience of a diagnosis, you might remember how you first reacted, or didn’t react, to the news; or maybe you have seen someone else go through it and felt your own helplessness as you watched them struggle.

In a way, being faced with a diagnosis, while not usually a death sentence, is similar to hearing about a death. As Carole, in the example above, described her diagnosis—nothing will ever be quite the same. Newly-diagnosed patients are left with the knowledge that, yes, bad things can happen, that they really aren’t invincible after all. And the diagnosis —whether it requires extensive treatment that interrupts normal life for months or longer, or whether it requires medication and alterations in diet and lifestyle—will at some point require the patient’s acknowledgement and full attention. Knowing that this looms ahead can also be initially overwhelming for the patient, and the healthcare professionals they are working with may or may not be able to provide emotional support for their patients.

During this time of initial shock, patients are often not open to more information, nor willing to discuss their diagnosis and what it means. It is difficult to communicate with patients who may be unable to hear or comprehend what they are being told, which presents a particular challenge to their healthcare providers who may need to begin a medication regimen and/or make a decision about the path of treatment. The newly-diagnosed patient may need some time and space to sit with the news, and if the healthcare professional pushes them too hard to discuss the treatment plan or to make a treatment decision during this time, the patient may become defensive and refuse to talk further, potentially becoming even more resistant.

Patience is required. Human beings can’t be forced to take in more information than they can process at any given moment moment, and often the best way to help patience move through this early stage is to be willing to sit with them, offering support while being sensitive to the readiness of the patient to process this news. Psychotherapy can provide vital support during this time, a chance to vent about the frustrations and the fears.

Clearly, sensitivity to how a patient is responding must be balanced with the level of urgency in taking any necessary action. For example, it may be appropriate for the therapist to act as a patient advocate by encouraging the patient to schedule a follow-up appointment with their healthcare provider to further discuss the diagnosis and formulate his/her questions. And even to help the patient formulate a list of questions to ask their healthcare provider. Scheduling a follow-up session with the patient to discuss and process what they learned in this second appointment can also be invaluable.

The Three Fs

Accepting that life is going to change is the first step toward coping with the emotional impact of the diagnosis and making decisions. Though newly diagnosed patients come to this realization differently and at different times, most patients fall within one of the fight/flight/freeze responses.
 

Fight Freeze Flight
Positive Thinking Isolation Empowerment
Rigidity Helplessness Emotional Coping Skills
    Rational Thinking

Flight: The Case of Dave

The best way to introduce the Flight response is through a case example of a newly-diagnosed patient I’ll call Dave. An active man without a history of health problems, his diagnosis of a heart condition took him totally by surprise. His physician presented him with what she thought was the best recommendation, which was a triple bypass, and then suggested that Dave go home and do some thinking before making a decision.

Dave later reported that the sense of shock continued not only that evening, but for a couple of days afterward. He couldn’t believe that he, of all people, was being told that he was in anything but top condition. And his heart? Not a chance. He told his wife only that his doctor was watching his heart, but that he was absolutely fine, which of course she was skeptical of but knew better than to push if Dave wasn’t ready to talk. Dave describes the next few days like this:

"”Once the numbness started to wear off, I kind of went into a panic mode. It was like I had this thing around my heart and I wanted it cut out as soon as possible.” I was afraid to think because I was afraid I might talk myself into doing nothing, or that I might put too much strain on my heart. I imagined my doctor as my savior. I wanted to put all of my faith and trust in her and have her direct my path. I was in such a rush, I asked her to call the cardiologist she had recommended to try and influence him to schedule me for surgery as soon as possible"

While Dave is placing all of his trust in the first physician he encounters, he is also running toward the treatment that feels most expedient. He is not considering the implications of the treatment, in terms of side effects, recovery, and ongoing lifestyle management. As a result, he may later discover that this is not a treatment that he was prepared to deal with, which has implications for ongoing compliance as well as dissatisfaction with his healthcare provider.

The flight reaction has other implications as well. Individuals in this state may—out of a sense of panic—run toward unproven alternative treatments with potentially alarming results. They may also be susceptible to the recommendations of healthcare providers with whom they feel comfortable with emotionally but who may not offer the best treatment option. For example, they may profess to “love” their practitioners, which can preclude them from obtaining a second opinion on the diagnosis, investigating treatment options, and at least checking into the credentials and track record of their physician. Patients in Flight reaction may also attach themselves to an unproven, non-medical treatment with potentially alarming consequences.

The flight reaction can also result in such strong emotions that patients are unable to access their logical mind. Excessive crying, expressions of anger, giving in to fearfulness—these responses signify that a patient is also in flight of a different sort—not toward the first available treatment or the most loved practitioner, but instead running away from their diagnosis.

Freeze: The Case of John

Not all patients “take flight” toward the first available treatment. Some don’t take flight at all. Instead, the initial shock gives way to sitting and staring into space, waiting for the nightmare to pass, or for someone, often a family member, to step in and take charge. This is understandable. After all, between the shock of the diagnosis, and their perception that they are unprepared to make the decisions that are suddenly thrust upon them, or that they have no hope, they are essentially immobilized.

When in freeze reaction, emotions appear to stop working, not because they are broken but because they are being tightly held in place. And while this might be an opportunity for the rational side to kick in and take charge of the situation, logic without emotion is not necessarily going to result in rational thinking, as evidenced by John.

"I just sat there when the doctor told me, and I guess I’m still just sitting still. I can hardly get out of the chair, to tell you the truth. I kind of decided to be philosophical about it. I don’t know much about this but I do know that statistically, the numbers are against me. I mean, what can I do when fate isn’t on my side"

John is using the defense that individuals in freeze reaction often adopt: refusing to react emotionally. Not getting actively involved in learning about the condition and its treatment. Unfortunately, this also means giving up.

Essentially, the freeze reaction is an extension of the original feeling of shock, but with some key differences. Shock is the mind’s way of shutting down the emotions, and allowing the brain to process the information, before reaction. Patients in freeze reaction aren’t consciously suppressing their emotions, but their emotions are nonetheless inaccessible to them. They may think they are being “rational” based on their view of the facts, but there are risks involved when the logical mind is operating without the emotions.

Patients in freeze reaction, because they are operating without their emotional side, may adopt an attitude of hopelessness and helplessness. By not allowing themselves to work through the initial emotions, like anger and fear, they essentially remain stuck. Often they refuse to discuss their condition any more than absolutely necessary with their healthcare professionals, and may avoid telling family members as long as possible. Whereas patients in flight reaction may completely give themselves over to their emotions at the expense of rational thinking, patients in freeze don’t acknowledge their emotions, which leads inevitably to avoidance isolation.

One characteristic common among patients in freeze reaction is an unwillingness to make decisions about their treatment. They rely on their physicians, possibly working with family members, to make these decisions for them. In essence, they decide not to decide.

Fight: The Case of Marie

Being open to emotions can result in an inner sense of optimism and hope. If this optimism is balanced with rational thinking, patients are in the best position to make treatment decisions, deal effectively with treatment and lifestyle changes, and otherwise cope with the changes and challenges that may arise as they face the future. These are the fighters.

Fight doesn’t necessarily imply aggression and, in fact, sometimes patients resist this word because of that association. “Being a fighter means being empowered in terms of understanding the diagnosis, the options for treatment, and what lifestyle adjustments need to be made in the near future and beyond.” Being empowered is about arming oneself with emotional coping skills as well as rational thinking.

Fighters acknowledge the feelings that arise as a result of hearing the diagnosis and continue to honor their own emotions. It would even be reasonable to say that dealing with the emotional aspects of a diagnosis opens the door to rational decision making. Fear may, realistically, never fade away. The anger and disappointment may flare up at times. But emotions like fear and anger, when they are acknowledged and experienced, may also give way to hope, optimism, and a renewed passion for life.

Marie said it this way:

"I sat and cried and asked 'why me?' for quite awhile, maybe a few days. And then I stood up and said, 'I am going to fight this beast. I’m not going to let it beat me down.' The next day I made a list of who I needed to talk to, where I needed to go for information, and what I needed to start planning for. That doesn’t mean I don’t feel overwhelmed sometimes, because I still do. But I’m also in active mode."

Marie didn’t hold back on her emotions but, instead, faced her disappointment and fear. She sat alone with her emotions and, in her case, had a good cry. She also discussed her emotional reactions with a member of the healthcare team, who was comfortable being a “listening ear.” Had she not taken the time to experience how she was feeling, she would have been forced to sit with a large block of emotion, and it would have essentially taken all of her mental energy to hold it down. By doing so, she was able to start asking questions and making decisions.

Patients in fight reaction are more prepared to take action with their condition. By working through their emotional reactions—feeling their feelings and expressing them to supportive listeners—they are not running from their feelings, nor are they so overwhelmed by them that they can’t think. The result is a sense of self-confidence that comes from being aware of, and open to, emotions. Fighters also have access to their rational minds. This doesn’t mean that they are in perfect balance every day, or that they don’t have bad days when nothing seems to go right, but they are on the whole able to search for, and process, information. They are more likely to ask questions and to evaluate alternatives. They take more control over their treatment decisions and the ongoing lifestyle adjustments that they need to make.

Their balance of emotions and logic results in an attitude of empowerment toward their healthcare and the individuals who deliver it. For some patients, the fight attitude comes naturally; they may be more temperamentally inclined towards this kind of response to adversity once they move beyond the initial shock. These individuals will sometimes present challenges to their healthcare team, because they tend to be much more active in their own treatment, and believe that the ultimate decisions regarding sources of information, treatment alternatives, and lifestyle adjustments, lies in their own hands. However, the healthcare team can work with patients experiencing freeze and flight reactions to create and enhance fighter skills.

Psychotherapy: Bridging the Gap That Healthcare Professionals Can’t Fill

Healthcare professionals are not expected to be psychotherapists or counselors, nor to deliver direct mental health services to their patients. On the contrary, attempting to counsel patients without the benefit of being a trained mental health professional can be harmful to the patient and risky for the untrained professional. But newly diagnosed patients often have a hard time processing the overwhelming information they are bombarded with by their healthcare providers, and this is where psychotherapy can play a vital role.

Often patients are so flooded with emotion when they first receive their diagnosis that they aren’t really listening to what they are being told; they might “hear” it, but not be able to make sense of it and, as a result, they may miss key pieces of information or misinterpret what they’ve heard. This can be frustrating and alarming for the healthcare professional, who may or may not have the patience or skill to help their patients through this initial phase. Psychotherapy can help the patient to cope with the fear and anxiety that may be preventing them from processing information about their diagnosis and their treatment options, and to evaluate the options from both rational and emotional perspectives.

This can also be a good time to involve family members in the therapy. They often need support as well in processing and understanding the diagnosis, figuring out how best to support the patient, and deciphering what their role will be throughout the treatment process. Both patients and their families and close friends may not yet have the words they need to discuss their feelings and reactions with each other, and therapists can play an important role in helping to facilitate communication between patients and their loved ones.

Newly-Diagnosed Patients in Psychotherapy

A new medical diagnosis brings with it the probability of change—in routine, in relationships, in self-image—and human beings are creatures of habit, not wired to embrace change. Uncertainty about the future and what challenges might soon be presented, fears about loss, including finances, relationships, favorite activities and one’s future dreams are all a part of what the newly diagnosed patient brings to therapy.

Some of the factors that influence the way an individual reacts to a medical diagnosis include:

  • Perceptions of the severity of the diagnosis—Patients often have minimal information about their condition when they first receive their diagnosis, or erroneous information, or a vague awareness of the condition but not enough of the facts to evaluate it in terms of the implications for their own lives. These perceptions —and misperceptions —may lead to an emotional reaction that is not consistent with reality. Alternatively, patients may be well versed in their condition and experience emotions that are realistic and consistent with its severity. Either way, perceptions have a direct influence on emotions.
  • Personal coping style—Some people grow up in families in which emotions are always on the surface, and family members are encouraged to express how they are feeling. In other families, emotions are not so acceptable, and are suppressed. Newly-diagnosed patients who don’t have a history of being comfortable with their own feelings will most likely have difficulty talking about, or expressing, how they feel.
  • Prior experience of illness—Newly-diagnosed patients who have had a past illness may experience some of the same feelings that they experienced in the past. Having already dealt with a medical diagnosis may have provided them with coping skills to deal with a new diagnosis; alternatively, the diagnosis can reignite fears and other feelings that they had hoped not to re-experience. Patients who have helped a friend or family member cope with a medical condition may react similarly.

The Unanswerable Question

Newly-diagnosed patients inevitably ask one question: “Why me?” This may be a medical question, as the patient tries to understand the medical reasons behind the diagnosis, though there is usually an undercurrent of self-punishment—“If only I’d eaten better” or “if only I didn’t smoke” this would never have happened. People may also feel guilty about asking this question, as it can seem to suggest that it would be more fair and right if it happened to someone else. And patients may also express acceptance, but nevertheless ponder the randomness of life.

The point for therapists is not to answer this question. For many patients, “Why me?” opens the floodgate to releasing their own emotions, because it is a way of articulating that basic question of fairness and the role of fate, core issues that patients grapple with as they begin to process their diagnosis and move toward acceptance and empowerment. Ultimately, “Why me? is an existential question, and as therapists, we can use it to delve more deeply into the meaning of life for our clients and, if appropriate, work with them to cultivate a deeper connection to their religious or spiritual communities and practices.

Facing Difficult Emotions

When I first met with a patient I’ll call Yolanda, who had been diagnosed with cancer, she said:

“All I could think about was how concerned my doctor was when she told me I had cancer. I had never seen this look on her face before, and I just kept thinking that if she was this concerned, I must be in big trouble. I felt like I was on the edge of a cliff and I needed to hang on to something but there was nothing to hang on to. And at any second I might go falling into the darkness.”

During the course of our counseling sessions together, I was able to help Yolanda identify the emotions that she was experiencing, especially those that she thought she “shouldn’t” be feeling (I always begin by kicking the positive-thinking police out of the room). I also supported her as she began to deal with her diagnosis on a day-to-day basis, including giving the news to her family, making the treatment decision, undergoing surgery and chemotherapy, and making lifestyle changes. Helping Yolanda recognize, accept, and cope with the emotions around her illness allowed her to move into an empowered fighter position.

Yolanda gave voice to her greatest fears about cancer. As we worked through the “why me?” question, I told her about similar experiences by other patients facing cancer to help normalize her reaction. It’s important for people to remember that they are not alone and that many have walked the path before them. I also encouraged her to arm herself with real facts by asking questions of her treatment team and information-gathering on her own, and at her own pace. Information is an antidote to fear.

As Yolanda faced her fears about her cancer diagnosis, I encouraged her to express other emotions as they arose. Allowing herself to be angry was an important step for her, as she was able to express her frustration at having to take a break from her active life to go through treatment. As she stated, “I want to scream at life and how unfair everything is!” During a later session, as she was beginning cancer treatment, she talked about attending a wellness lecture and leaving feeling ashamed that she “might have avoided this if I had taken better care of myself.” And during chemotherapy, she expressed sadness that she wasn’t able to “be the mother that my kids need me to be.” Yolanda needed the opportunity to express these emotions in a safe, non-judgmental environment so that she could continue to cope with her day-to-day life and responsibilities.

Challenging Harmful Beliefs

As patients react to the stress of their diagnosis, their fundamental beliefs about life are put to the test, many of which, from a Rational Emotive Behavior (REBT) perspective, may be irrational and therefore lead to reactions and emotions that are unproductive and self-destructive. I was able to gently help Yolanda to identify beliefs that resulted in, as she said, “beating up on myself” and “telling myself that I shouldn’t feel the way that I do.” Irrational beliefs common to newly-diagnosed patients include:

  • My life will not change unless I want it to.
  • I must be available to the people who need me at all times.
  • If I live a good life, bad things won’t happen to me.
  • If I don’t keep a positive attitude, other people will think I am a failure.
  • If I don’t maintain control of my emotions I will collapse.

“I can’t emphasize enough the importance of first and foremost being a supportive, listening ear in the true sense of Carl Rogers—non-judgmental, unconditional positive regard.” This is what patients need most when they first get diagnosed. Motivational interviewing techniques can also be helpful in assessing readiness and introducing alternative ways of coping.

As Yolanda was ready for me to move from the role of supporting and normalizing her emotional reactions to examining her beliefs and understanding the connection with her emotions, I used a more active approach to help her identify her triggers, reframe her irrational beliefs, challenge either/or thinking, recognize and replace negative self-talk with health-enhancing affirmations and use progressive relaxation techniques.

A Note About Grief

Newly-diagnosed patients often go through a grieving process, and this can be an essential step in coming to terms with their condition and moving forward with treatment and lifestyle adjustments. When they grieve, they are beginning the process of accepting that a change is occurring in their life. Regardless of the diagnosis, accepting that life is going to be different in some way, and that these changes are out of their hands, is an important step forward. For many newly-diagnosed patients, their diagnosis causes them to take a look at one or more of their basic beliefs about life and to reevaluate them. This may be the first time that they have looked at these beliefs and how they affect their actions and emotional reactions. During this process, assessing a patient’s spiritually, and encouraging them to seek spiritual guidance in whatever way is meaningful to them can be helpful in getting through the grieving process.

Sensitivity to the Influence of Culture and Gender

It is also important for healthcare professionals to be aware of the influence of culture and gender. Cultural background can influence how patients interact with the medical establishment, how they experience and express emotions, and their willingness to accept mental health intervention. Gender can present further complications in expressing emotions around illness as well as in getting informed. In Western culture, women tend traditionally to be more active medical consumers than are men.

Working with the Healthcare Team

The healthcare professionals that are working with newly-diagnosed patients can greatly benefit from the ability to understand and recognize how patients are reacting to their diagnosis, and psychotherapists can play an important role in consulting with them. Understanding whether a patient is having a flight, freeze, or fight response, for example, will guide healthcare professionals in gauging their readiness to receive information, so that it is presented in a manner in which patients will most likely be receptive. Those in flight reaction may need some additional emotional support while those in freeze reaction may need some coaching in interpreting what they read and hear with a sense of optimism. Fighters may ask a lot of questions for which the team needs to be prepared. And going forward with treatment and recovery, patients who don’t become fighters may continuously erect barriers to compliance and life management.

I often work directly with physicians and, depending on the wishes and permission of the patient, will contact the healthcare team to share information and, as needed, to advocate for my patient. Where possible, maintaining open communications with healthcare providers, and offering to support them during especially difficult times during and after treatment, can be invaluable to the patient. Many healthcare providers also recognize the emotional component as key to enhancing recovery and ongoing compliance and are happy for the support.

Offering the healthcare team an understanding the patient’s particular reaction style can help them tailor their approach in ways that leverage the patient’s strengths. We can specifically give the team advice about how best to:

  • Present information on the condition and its treatment
  • Coach patients through the treatment process
  • Make recommendations on lifestyle management
  • Encourage patients to seek support with activities of daily living
  • Monitor ongoing compliance

Preparing for the Road Ahead

Finally, I always tell my clients: You are not a diagnosis. Your diagnosis is only part of who you are. Remind yourself every day that you are a fascinating, multi-dimensional creature with a past, a present, and a future that belongs to you and to you alone. Embrace life and your potential to live your life, with all of its triumphs, set-backs, surprises, and detours. Now, let’s get prepared for the road ahead!

Howard Kassinove on Anger Management

“I can see your bald head”

Christian Conte: Dr. Howard Kassinove, how did anger management became a central focus for you?
Howard Kassinove: When I went to graduate school, the central focus seemed to be anxiety, and the physiological or biophysical aspects of emotion. So we studied heart rate, sweating, pupillary response to light—but all with regard to anxiety. I then went out to study with Joseph Wolpe and of course his major area was anxiety. But he really put me in touch with this notion of approach versus avoidance behaviors—moving towards, moving against, or moving away from. I was also trained by Albert Ellis and he was very interested in emotionality in general.
But with that background, once I went into private practice what I discovered was that lots of my patients were angry at each other. Husbands angry at wives, parents angry at children, adolescents angry at their parents, and I had been ill trained. I really didn’t know much about it, because anxiety was the major focus of my training. So I began to study and read and my practice moved along. But then in about 1992, I really decided I had to get some kind of a handle on this. So with my then Ph.D. graduate student Christopher Eckhardt, now a professor at Purdue, he and I just started cold calling people in the field of anger: Charlie Spielberger, Jerry Deffenbacher and a range of figures. We put together an edited book, which included all aspects of anger from Spielberger’s measurement to Sergei Tsytsarev and Junko Tanaka-Matsumi’s cross-cultural perspective, and this was the beginning of me becoming centrally involved.
Then I started doing more cross-cultural research—in India, Russia, Romania and many other countries. We collected data on anger in all these other countries and I did a number of doctoral dissertations on anger. One of the most important was with my colleague Chip Tafrate, who of course is doing books with me and did the video released this month by psychotherapy.net. He did a very interesting study in which we would try to insult people—“I can see your bald head!”—and Chip would ask people to respond in different ways. One was, “How could you say that to me? That’s terrible. I can’t stand it!” And the other was, “It’s unpleasant that you’re saying that. I wish you weren’t saying it, but I can tolerate it.”
CC: The old Albert Ellis stuff.
HK: Albert Ellis, exactly. We even had a controlled condition where I would kind of insult you like that, and you would say things like, “A stitch in time saves nine.” What we found was that both the Ellis rational ideas and the distracting statements led to anger reduction.
CC: So for you it centers on cognitive behavioral techniques—on changing the thoughts around and having people learn different forms of self-talk.
HK: Yes, but my original training was at Adelphi University, which is a very psychodynamic place. One of my great heroes always was Karen Horney, because she spoke about the tyranny of the shoulds well before Ellis did. She spoke about moving against, moving away from, and moving towards people. So I also have that background.

What Exactly is Anger Management?

CC: Obviously anger has been around as long as there were human beings, but in the news over the last several years it seems like anger management in particular is getting more attention than it has in the past. From your perspective, what exactly constitutes anger management?
HK: Let’s go back to the beginning of modern anger management—Ray Novaco’s 1975 book, Anger Control. Prior to that we were not really dealing much with anger management. Ray came on the scene and became a major figure, but the word “control” has kind of disappeared and now we talk about “anger management.”
I think of it as developing less intense disruptive responses to aversive stimuli. The fact is that we live in a world where there are lots of aversive stimuli:
People take our parking spots, students tell us we’re lousy teachers, our wives and husbands tell us that we didn’t mow the lawn correctly. We are kind of bombarded with this aversive stimulation environment. Lots of good things occur in the environment, of course, but the bombardment with the aversive stuff leads us either to be angry—”How dare you say that to me?! You know you don’t have any right! You should treat me with more respect!”—and it can also lead to anxiety, when we’re being threatened by someone in authority or someone with a knife or gun.
CC: Sure.
HK: So I think that anger management in a broader sense is emotion management or emotion regulation. I try to live my life in the most mellow way possible. Most of the time these days I succeed. But it’s not only anger or annoyance I want to bring under control; I also want to bring anxiety under control. This is where Rational Emotive Behavior Therapy (REBT) has played such a central focus in my own life. Lots of abrasive events occur in life that are overwhelmingly unpleasant. These days I try and leave them there—whether it’s difficulties with my own children or difficulties with my students or my car or whatever. So in the broader sense, it’s emotion management.
CC: That’s exactly the word I use: emotional management. You’ve developed what you call the “anger episode model.” Can you talk a little bit about the evolution of that?
HK: As the years were going by, I found myself becoming kind of disgusted with the notion that kids are lazy, people are stupid—this kind of broad overarching condemnation of people. Instead, because I became more and more of a behaviorist as time went along, I wanted to speak about how people behave in particular situations. You might become angry at your wife, let’s say, when she does something wrong, and you might yell at her and maybe even demean her verbally in some way. But I bet you wouldn’t do that if you were at a state dinner with President Obama, because in that environment you’re going to behave very differently.
So I found myself moving away from the notion of “he’s an angry person,” “she’s such an angry woman,” to the idea of—how can we deal with individual situations? We started to develop the notion that people have “anger episodes” and that led to the anger episode model. The more episodes we can help them bring under control, the more likely it is they will become more generally controlled.
It’s kind of like an incremental model. I don’t think we can really change broad-spectrum personality. If I define personality as the cross-situational stability of behavior, then what I’m trying to do is change behaviors in a number of situations with the hope that eventually through generalization people become less angry.
CC: That’s fantastic.
HK: We needed a very specific and relatively simple model that we could teach to our patients.

Triggers

CC: I really identify with what you’re saying. You put people in different situations, they respond in different ways. I say to people all the time, “If I gave you a million dollars, would you respond in the same way?” They say, “Well, I don’t know if I’d be that angry if somebody cut me off in traffic if I knew I was getting a million dollars.” So we really get at the heart of those thoughts.
You talk about triggers, and I wondered does it always, from your perspective, take an outside trigger to set someone off into an anger episode?
HK: I wouldn’t necessarily say it takes an outside trigger. Something has to initiate the sequence, but it can be an inside trigger. It can be a memory of what you did to me yesterday, how you treated me as a colleague or as a student or as a professor yesterday. I remember when you gave me the mid-term examination and you were unfair then. I’m quite sure you’re going to be unfair now. That’s an inside memory. But most of the time, I still see anger as a social, interpersonal process.
Most of the time, I’m going to become angry at a person or a group of people because of something that I perceive they did wrong. Let’s face it—I’m looking around in your office right now; I bet you don’t get angry at your bookcase.
You don’t get angry at your doorknob. You don’t get angry at your carpet. But you might get angry at your wife or your children or something like that. It’s always the social, interpersonal process. But it could be what the kids are doing today, or it could be you’re lying in bed and remembering what they did yesterday.
CC: That’s so powerful. I’ve specialized in working with people convicted of violent crimes and people are always really fascinated by the intense experiences I’ve had. I wonder if you could recall for us memorable and intense situation you encountered throughout your years in anger management.
HK: That’s an interesting question. I run an anger management program at Hofstra, and it’s housed in a generic building that has little children who are learning how to read, people who are having marital problems, and kids who are there all day as part of a child care center. So we’re always worried—is there going to be an intense anger problem? I’m always worried about my students, who are upstairs behind closed doors with anger patients, many of whom come from the probation department, and they’ve been convicted of anything from pushing and shoving to murder. They have histories. I’m always concerned. But I have to tell you that in the last nine years, we have had zero intense anger problems.
CC: Many new therapists are intimidated whenever it comes to working with angry patients. They’re scared of dealing with angry people, so I have my own approach to orienting them to the work. What’s something that you teach new therapists to do if they find themselves intimidated by the anger of their clients?
HK: Well, look at how I approached you, Christian, before we started this interview. I even made fun of your bald head.
CC: Yes, you did.
HK: Right? This is really important. The interpersonal therapeutic relationship, for me, is critical. You have to know how to not make every interaction into the most serious problem in the world. Most people, I find, are willing to kid around with me. They’re willing to take my barbs, my probes, my jabs, and that’s really what I say to students. Let your clients know that you’re in their corner. You know, “I understand you have been sent by your wife, sent by your husband, sent by the judge, from the probation department, and I’m going to be as respectful of you as I can, but I’m also going to jab you a little bit.” Then I ask, “Christian, would it be okay if I jabbed you a little bit? Can we play together like that?”
I think the only way people really get better is if we engage in reinforced practice in the office. So if I’m going to consider you as my patient for a moment, I might say things like, “Well, Christian, we’ve learned a bit about your life. You’re married and you have two children, and I know that you’re having troubles with your wife, who sometimes calls you lazy. Would it be okay if I called you lazy?”

The Comeback

HK: I’d talk to you a bit about that, and then I’d say, “Well let’s start off with some deep muscle relaxation.” I would make sure that you and I are on the same page, but then I would think about some kind of a hierarchy of insults. I’d start off with, “Well, Christian, take a deep breath. Just let your body relax. Consider what a nice day it is. I can see the sunshine behind you there. It’s really a nice day. Are you ready?”
CC: Yes.
HK: Here it comes. “You know, Christian, you seem very immature today. Take a deep breath in, and out.” So that was very mild.
CC: Very, yes.
HK: As the weeks go along, it’s going to escalate to, “Christian, you’re damned immature. Do you know that?” Then I’m going to go up to, “Christian, what the hell is wrong with you? How could a man of your age be so goddamned immature?”
CC: That’s awesome.
HK: And we’ll do two things. One, I’m going teach you to engage in those cognitive coping responses. So for example, say it to me.
CC: All right. Howard, you seem awfully immature.
HK: I understand what you’re saying. Thanks for sharing it with me.
CC: So you’re kind of putting me off there. That’s a sure sign of immaturity. You seem really immature.
HK: You have a real firm impression. It’s unpleasant to hear it, but I do want to thank you for sharing with me. It shows we have an honest relationship. Thank you.
CC: That’s great. That was a good comeback.
HK: What I’m trying to do is teach the patient a way of responding that, first of all, does not inflame, because—actually come at me again.
CC: Howard, you seem awfully immature.
HK: What about you? I mean, look at that shirt that you’re wearing. It’s like something I would wear around the supermarket or something, and here we are being interviewed! There’s that come back. Or, I could teach you another comeback—try it again.
CC: Boy, Howard, you really are immature.
HK: Yes, Christian. I bought a new hard drive for my computer yesterday.
You don’t know what to do with that, right?
CC: No, that totally threw me off.
HK: In my therapy, I try to, first of all, focus in on in your particular family or life, what are the adverse verbalizations that you might be receiving? That’s what I want to hone in on. I try to teach you either to relax deeply and not respond, to say something that’s really totally silly like, “I got a new hard drive,” to thank you for being honest, to say, “It’s unpleasant. I don’t like to hear it, but I can tolerate it.” So I’m teaching a variety of responses, you know?
CC: That’s great. It’s fantastic. I love the immediacy of the role-play right there in the moment.
HK: It works pretty well. Not all the time, obviously. I’m so interested about your work in the criminal justice system. Some of those people are kind of tough cookies.
CC: Yeah. Some of them are tough to crack, but overall, even though we’ve never met before this interview, there are so many things that you’re saying that I’m putting into practice. It’s so fun to be even in a role-play on the other end of that for even just a moment. It’s just great.
Tell me about your co-author. How did you get involved with Raymond Chip Tafrate?
HK: That’s kind of a funny story. Chip was originally my PhD student, and he was just going to become a practitioner and open up a mental health center. But then when he and I did this dissertation together on anger, we started to form this close bond. He went on to become a professor in a criminology and criminal justice department in Connecticut. We just bonded. He’s a wonderful man. If there is one thing I’ve learned—I’m sure you’ve been a professor also—there are just lots of things I don’t think about. We are both experts in the field, but you and I can really learn from each other.
And I thought I could learn from Chip. He’s thoughtful. He’s grounded. He comes out of a literature base now in criminology, that’s a little bit different from mine. Even though I taught him originally about REBT or relaxation training, he also studied with Ellis and he taught me about motivational interviewing. He really turned me on to that. So it’s just been a synergistic relationship.
CC: Well the book you wrote together, Anger Management: The Complete Treatment Guidebook for Practitioners, is extremely well done.
What’s something that you know now that you wish you could go back and tell yourself as a new therapist?
HK: I think I’d tell myself to be happy with small gains. If I can just teach that person not to rebel when the boss says, “I’d like you to stay an extra two hours tonight,” and not to flip off the boss, I’m happy with that these days.
CC: I think that’s so deep for people to get and really understand. Those little things, when people have been thinking one way their entire lives and all of a sudden now they can go that extra two hours and look at it differently, I think that’s big. I think learning to appreciate that is really big.
HK: I’m kind of unhappy when I go to some of the professional meetings these days. I hear about one-session or three-session or five-session treatments for Disorder X. I think we have a lifetime of learning. We have all kinds of reinforcements and punishments and incentives that are with us all day long. You really need time, and that’s something I didn’t understand as a young person.
Many times the judges here will mandate people to come see us for twelve sessions, twenty-four sessions. It’s not enough.

CC: I totally agree.

HK: I have a cousin who is a family court judge in California, and she says she recommends people for fifty-two sessions. I said, “I’m praying for that.”
CC: I just moved back to Pittsburgh, Pennsylvania, a year-and-a-half ago, but I was a professor at the University of Nevada before that. I co-founded a center for violent offenders in South Lake Tahoe, California. So in California, if they commit a violent crime, they are sentenced to fifty-two weeks of anger management. That’s standard. But in Nevada, just on the other side of state line, if they get in trouble there they were only sentenced to twenty-six weeks. I found in my own research that people did not make the kind of changes in twenty-six weeks, not even close, to the ones who were sentenced to fifty-two weeks. So I am a big proponent of a long treatment. Here in Pennsylvania, I’ve have judges say, “If they need a session or two.” A session or two to change a lifetime of anger? That’s just funny.
HK: Sometimes we ask patients, “How much anger management did the judge tell you you need?” “Today, just today.”
CC: “I just need to come to this one class.”
HK: If there’s anything I’ve also learned it’s that change comes about not from a class, not from education, but from practice. I teach my students practice makes better. We have to get these people into our offices and practice better behaviors with them. I even had one case, one of my students, where we started to transition from kind of barbing him and insulting in the office and frustrating him in the office, to out in the real world. So this patient happened to have worked as a shoe salesman, and what my student did is he went to the shoe store and without the patient seeing, pushed over a whole batch of shoes. This guy used to respond with great anger, but we wanted to see if we had done anything. Indeed, he responded very well. So I think practice makes better, starting in the office, going to the natural environment. That’s one thing I’ve learned that I really didn’t fully understand as a beginning therapist.
CC: I wholeheartedly and really sincerely appreciate this interview and this time with you because it’s tremendous to listen and hear and say I agree. I mean, two people practicing in totally different parts of the country and our experiences sound so similar. To me, that’s grounded in truth. There’s an essence to that change that obviously is just there regardless of words.
HK: Thank you.

Fear and Consciousness: What I Learned from a Bike Accident

"Smile, breathe, and go slowly." — Thich Nhat Hahn
 

I got doored on Saturday night. I was riding my bike out to dinner with my husband and a guy in a big SUV opened his car door into the bike lane without looking and knocked me over. My face hit the pavement, I still don’t really know how my teeth weren’t knocked out, but my lips were cut and bleeding and my forehead was gashed and scraped. It happened so quickly and was so scary and weird.

Immediately kind people came up to me and asked over and over “are you ok?” “are you ok?” I didn’t want to answer yes because I didn’t really know. I was sitting on the street with blood all over me and I wasn’t sure if I was ok. I assessed my pain, my mind, my body. But when I didn’t answer immediately people began to say, “she’s in shock”; “she might have a concussion.” Although I was reluctant, the hostess at the Chapel bar across the street called the EMTs to come and assess me, and I didn’t argue.

When the EMTs arrived, they crowded around me, about four or five people, and began firing questions at me about what happened, “were you wearing a helmet?” “do you take any blood thinners?” “do you remember what happened?” “is this painful? is this?” Again I had the impulse to stay quiet and try to think before I answered questions, a state of being that was a bit unfamiliar to me, a person who normally anxiously blurts things out, responding as quickly as I can to anything that comes at me.

When they determined that I might have head trauma and drove me to the hospital on a back-board, an epic round of this activity began. At the trauma center people swarmed around me, some asking questions, some doing things to me, sometimes introducing themselves and explaining what was going on, sometimes not, questions, questions came one after another. I began to feel at home in my temporary (of course it was temporary) stillness. I was alive, I was still a human body, my man was with me, I was going to go home. I thought about the questions and answered them. At one point I said, “I need to cry a bit now” and I did. It was strangely wonderful.

And the funny thing was, the more chaotic it became the more calm I grew. I felt like a still, benevolent presence in my neck brace, slowly breathing and thinking about what was happening‚ exactly what is usually so hard to achieve internally. It was only when I was home and quiet later that I felt shaky, scared, and overwhelmed, but I think I had more tenderness for myself than I normally would. For instance, I would not let that internal voice berate me that the accident was somehow my fault. A breakthrough for sure.

What all these interactions reminded me of was nothing more than my own mind. It was as if by experiencing a state of high-anxiety all around me I was given some distance from that way of being in the world. All the pedestrians and EMTs and doctors were like representations of all my worries and concerns, they were each vying for attention so they could do their job, and so they could help and even save me. But what helped me was being safe in my own mind, feeling calm, thinking about what was happening and speaking when I knew something.

I greatly respect and feel gratitude towards all the kind people who helped me that night, they were doing their jobs wonderfully and I would not want them to behave any other way. What I mean to offer here is idea that life’s experiments with us can lead to a better sense of how we’d like to be present in the world.

I don’t recommend a bike accident to get to experience a tiny little shard of perception, but I bow to its terrible wisdom.
 

I’m Rubber, You’re Glue

“I’m rubber, you’re glue, what bounces off me sticks to you.” Recently one of my colleagues taught me this childhood taunt and response to name calling. It is one of the simplest and most accurate descriptions of projective identification that I have ever heard and makes me think of my client Nancy.

Nancy and I occupy different ends of the political spectrum. It is interesting to me that I can work comfortably with clients who are different from me in very many ways, yet the issue of political ideology is one that I have frequently found internally troublesome. Nancy hates Obama. She listens to conservative talk radio. She makes racist comments and I squirm in my chair, miserably caught between my values as a human and my experience of what is effective in a therapist. When she launches into a political rant, which is not uncommon in spite of my best efforts, I find myself backing up so far I could tip myself right out my window. I feel pissed off, defensive, and, weirdly, a little afraid.

I have a lot of theory at my disposal to think about this. Melanie Klein comes to mind most of often with this particular client, because Nancy occupies the paranoid-schizoid end of the spectrum more often than not (and oh how tempting it is to view our political differences in these developmental terms). Her world is peopled with mother and father substitutes who withhold and reject in ways that feel to her completely random and unpredictable. In this world, she is both utterly powerless and omnipotent. At a slightly different angle, her internal world (and through this lens, her external world as well) is peopled with victims, perpetrators, and passive observers. She bounces on and off these different self-concepts, always in motion, always caught within their confines. Or, afraid and disconcerted by her own aggression and hostility, she locates it in others. I think about all these things, and more, and these thoughts provide me with a little distance, a little room to process my own uncomfortable feelings, a space from which to offer observations, and, on good days, genuine empathy.

Nancy believes I am naïve about the nature of evil. She is certain that my trust in others and their motives is dangerous. Often, she accuses me of being the passive observer, allied with those who would stand by without protest and allow Jews to be herded into boxcars (and I share with her my thought that she fears I am like her mother, standing apart and not protecting her from her father’s abusiveness). For my part, I feel that, in her fantasy life at least, she would give Goebbels a run for his money. We are both right, in our way.

She hits a nerve with her accusations. It is true that I am uncomfortable with aggression and confrontation. I hope I would risk all for what is right, but confronted with risk to myself or my family, would I stand up to real evil? Or would I rationalize my cowardice? I have been fortunate enough to have had relatively few opportunities to test myself on any really grand scale, but on a smaller scale I am well aware that have sometimes been less courageous or morally upright than I would like.

The problem between us is not new, on the grand scale or the small one. Our worldviews are so wildly different that just expressing our perspectives feels like a fundamental and dangerous challenge to our disparate values and perceptions of reality. Hers is a world of impingements and threats, a world that requires constant vigilance and active self-protection. How can I say she is wrong, with all the objective evidence to the contrary? She feels like I counter the Holocaust with Sesame Street. I feel like she would be perfectly willing to napalm my village to secure her safety from the very people—gay, black, poor, Muslim, “Others”—that I wish to protect. We scare each other at a very primitive and regressed level.

What I end up doing is what we all do as therapists. It seems so simple when I write it. “You are frightened to think that I might not stand up for you if you were really in danger. You are right, I can be naïve. Is it possible sometimes you are afraid to see, or trust, what is good in people? Maybe we are sometimes both wrong, or both right.” Though it is a trial, I do not defend Obama or taxes or affirmative action or gun control or “socialist” medicine to her. I will not convince her through argument, that is certain, and there is no therapeutic gain to be had. Sometimes we are invigorated and challenged by our dialogue.

We have years between us, a small room, a therapeutic contract, and many opportunities for repair. Without this, I wonder, how easily could it happen that we would be willing to harm each other, each deeply convinced of the malign intent and potential for cruelty in the other? I fear it would be very, very easy.

The Thousand-Armed Therapist

A typical desire for most therapists (at least at some point in their training or career) is “to save people;” because let’s face it: the majority of us are in this business because we care a great deal about others. There comes a moment, however, when almost all therapists eventually learn that trying to save people is exhausting. Actually, even trying to help others gain small amounts of awareness on a daily basis can be difficult and draining. Therapists are not the only group of helpers who can become worn out attempting to expand the consciousness of others, though. Religions of the world have provided us with many illustrations of how wearying an altruistic path can be.

In Buddhism, for example, Bodhisattvas are those who have reached the ultimate state of enlightment, but have renounced that state out of compassion for the many who have not yet awakened. Bodhisattvas choose to put aside their own needs and patiently set out to help others. Throughout the world, perhaps the most venerated of all Bodhisattvas is Avalokiteshvara. Within his story are keys to how we, as therapists, can find incredible strength and inspiration for what we do every day.

Bodhisattva of Compassion
When Avalokiteshvara was in his last incarnation, he was no ordinary person. He had spent years in meditation, action, and reflection. He exuded a level of compassion toward all creatures unlike anything ever seen in the history of beings. In his final life, by his awakening, he transcended the perpetual cycles of birth and death, and was headed straightway for the ultimate realm of connection with the Divine.

Legend has it that in the final instant before he reached the entrance of Nirvana, another awakening occurred, and it was in that moment in which he halted his passage through the gates and swore a vow: He would not enter the ultimate realm until he had helped all beings achieve awakening. Now a spiritual Bodhisattva, he turned, sat arms outstretched in a meditative stance with his back to the ingress of paradise, and began to radiate a beam of compassion to every living being in every corner of the infinite universe.

His work was magnificent. The awesome task he undertook freed countless inhabitants from suffering in the deepest layers of Hell. Being after being benefitted from the overwhelming compassion of Avalokiteshvara until the entirety of Hell was freed from the everlasting cycles of birth and death. His work was complete. Suffering had ended.

Avalokiteshvara turned with a sense of relief that his hard work had paid off and his meaning fulfilled. Only the imaginary, non-being tempter Mara remained. Myriads of every kind of being had been awakened and the underworld of pain emptied—but as the great Bodhisattva glanced back, his moment of relief changed so rapidly into a moment of terror that what he saw and experienced would not only transform him, but all life as well. You see, when Avalokiteshvara looked back, he saw uncountable legions of new beings entering Hell. The thought that his work of countless eons was still inadequate to relieve the ever-occurring suffering of the world struck his very core, and he shattered into many pieces.

Suffering continued. While the darkest regions of Hell filled and expanded, Avalokiteshvara lay broken. But just as light can pierce even the darkest corners of the world, it was out of this darkness the great Buddha approached the fragmented Bodhisattva. Buddha put Avalokiteshvara back together—stronger this time than before. He gave him a thousand eyes and arms to see and reach the multitudes. Buddha stayed as guru until he taught Avalokiteshvara the final knowledge of meaning: that any why can overcome every how.

Reborn in the highest realm, remade from the ultimate reality, and prepared with a meaning that gave him more than Sisyphean strength, Avalokiteshvara rose from the darkness, outstretched his many arms, opened his many eyes, and emanated an ineffable compassion that could be seen and felt then, now, and always. To this day, it is likely that more prayers per second go to Avalokiteshvara than any other deity. Om mani padme hum (“The jewel is in the lotus”) is chanted repeatedly with great hope of eliciting the help and beautiful compassion of the divine, thousand-armed Bodhisattva.

Avalokiteshvara and Modern Therapists
As therapists, we might not be able to comprehend what it means to vow to save every living being, but we certainly have chosen a career path that leads us toward helping others. We might not know the exact pain that shattered Avalokiteshvara into countless pieces, but we can most likely all identify with the feeling of being shattered from believing that things were “supposed to be” one way in our lives, only to find out that they were not as we “expected” them to be. We might not know what it is like to have a thousand eyes and arms, but who among us has not wished to be able to help more than one person at a time?

The story of Avalokiteshvara can be an encouraging tale for every therapist who gets worn out from time to time. Whether the quest to help others achieve peace is laid out on a small scale or a grandiose one, the pursuit is the same. When we find ourselves shattered, lost, and overwhelmed, we can rely on each other. After all, even Avalokiteshvara had the Buddha for support. For each of us individually, we have no more than two eyes and two arms; collectively, however, we have more than a thousand eyes and arms. As a unit, we can rely on each other for strength and inspiration.

When we turn to resources like psychotherapy.net, professional organizations, and libraries, we are able to draw on the knowledge of our fellow practitioners. By the wisdom we gain in books and videos, we can approach our clients with the strength of a thousand outstretched arms of our colleagues, past and present. Through constant learning, experience, insight, and support, we can extend loving-kindness to meet our clients where they are, and help them expand their consciousness on their own paths to peace. In short, we can let the “why” for what we do overcome the seemingly insurmountable “how.”

Regardless of how many clients we may have helped along the way, as long as our doors remain open, there will always be new people who walk through them. No matter how strong our desire, we cannot save everyone, but that is because we cannot save anyone. All we can do is extend compassion to others, offer some insight along the way, and observe. We cannot live life nor even make a single choice for anyone but ourselves. What we can do, however, is continue to pursue the path of helping others. We can choose to not give up no matter how difficult that path turns out to be. We can turn to each other for support when we need it. In the end, we can choose to be thousand-armed therapists by recognizing the limits, possibilities, and realities of our own two arms.

Anita Barrows on Love, Poetry and Autism

I Have My Very Troubled Childhood to Thank for This Career

Deb Kory: You are a long-time psychotherapist, a well-known poet, social activist and autism specialist. In the interest of full disclosure, I should also mention that you are a former teacher of mine at the Wright Institute in Berkeley, you chaired my dissertation, and are now my friend as well.
Anita Barrows: Indeed.
DK: As a newly licensed therapist who came to the field with a background in journalism and political activism, I’m exploring for myself how to not get compartmentalized in my role as a therapist and to feel integrated in and out of the therapy office.
I wanted to interview you for Psychotherapy.net in large part because you embody many identities. I think most people know you as a poet and a translator of, among others, poet Rainer Maria Rilke’s work, along with your co-translator, Joanna Macy, the environmental activist and Buddhist scholar. Were you a poet before you became a therapist?
AB: Long before. I was a poet from the time I was about six years old. In fact, through my childhood and up through my years in college, there was nothing else I ever thought about doing. Writing poetry was really it. And I was always interested in politics. I was lucky enough to be a teenager in the 1960s and my political identity was also really strong for me at that point, as I was very involved in the Civil Rights Movement and the anti-Vietnam War movement.
But writing was really the only thing I thought I would ever do. After I got out of college and I realized that I had to do something to make a living, I began working with the Poets in the Schools program. I was also working with a radical law students group, placing law students in internships with radical lawyers like the lawyers for Cesar Chavez and the Black Panthers.
DK: But you yourself were not involved in law.
AB: I wasn’t, but I considered it at that time because it had become clear that I couldn’t earn a living writing poetry. I had studied French, Italian, Latin and German in college and did a Masters at Boston University in English literature and creative writing, and was working as a translator when I enrolled in a doctoral program in comparative literature.
DK: So language is a real passion for you.
AB: I just love language.
DK: Language, poetry, radical politics and law—how did you end up becoming a therapist?
AB: I think I have to thank my very, very troubled childhood for this career.
DK: Not uncommon for us therapists.
AB: Not at all. I had a mother who was chronically depressed and a father who was violent, and I did everything I could to escape that household, mostly adopting myself out to the families of friends. I was pretty good at establishing relationships outside of my home, and wrote poetry from an early age, which helped me process some of the pain I was going through, but when I had my own first child, it came back to haunt me.
I essentially had a breakdown. It ended up being diagnosed as autoimmune thyroid disease, but when I look at it now, I think the thyroid disease was a physical manifestation of what was going on inside me emotionally.
I had read a lot of Jung and was interested in Jung’s approach to literature and symbolism and the collective unconscious, and I was lucky enough to be referred to an extraordinary Jungian therapist, Rosamund Gardner, who died about ten years ago. I was in Jungian analysis with her for more than ten years.
DK: So it was your experience of the transformation that occurred for you in therapy that made you want to become a therapist?
AB: It was, yeah.
DK: I think that’s also a pretty common reason that people end up becoming therapists. My own therapy has influenced me enormously.
AB: Frankly, I don’t know who I would be today if it weren’t for the work I did with Rosamund. I can’t even begin to imagine. I was sort of casting about for some kind of work that felt meaningful, and it didn’t feel like teaching poetry at the university level would be enough, and it really came home to me that therapy can be a deep transformation that can liberate people. I remember Rosamund saying to me at one point, “When you have done this work, you will free your energy.” I was not a very energetic person in my 20s. Now, in my 60s, I’m full of energy.
DK: You’re one of the most energetic people I know!
AB: I think I’m making up for lost time.
During the course of that therapy, I began having dreams—and in Jungian analysis, you do a lot of dream work—and my dreams suggested that I might want to do therapy myself. We had to ferret out what was identification and transference and what was a genuine desire to do this work.
DK: Are you transparent about this backstory with your students?
AB: Very much so. I feel like that kind of transparency can be so helpful—especially in a field where there’s so much fear about revealing that you’ve suffered personally. I’m less likely to reveal it to some colleagues of mine, who seem so tight-lipped and collected.
DK: You imagine that they didn’t have such childhoods? Or is it that they just aren’t open about it?
AB: It’s hard to know, but I can’t imagine that the majority of people who come into this field had a Mary Poppins kind of childhood.

What Happened to the Wounded Healer?

DK: I also had that experience going through graduate training. People were really reluctant to share the fact that they had suffered trauma. And if they did, it was often like, “but I’ve done so much work around it and it’s all resolved now.”
What happened to the “wounded healer”? It’s a powerful framework, in my experience. When therapists are willing to be honest and open and not try to come off as “expertly healed,” it can be extremely transformative. Those moments of genuine, mutual vulnerability can be so helpful in diffusing that sense of shame and isolation that brings so many people into therapy in the first place.
AB: I learned it from Rosamund. She was very open about the pain that she had experienced. It would come up in dreams sometimes where I had sensed something about her childhood, and she was very honest about saying, “Yes, in fact this happened,” or, “No, it wasn’t quite like that, but this was the way it was.” Those were moments when I felt like you really can emerge from traumatic experiences, deep losses, and come out as a person who can have a rich and full life and be able to receive other people’s pain. I say that to my students all the time.
I can’t think of anybody in my education at the Wright Institute, anybody who trained me, who was that open about their experience. In fact, I went through several years while I was a student and then shortly after of not wanting to talk to anybody about my childhood.
I was really afraid that if anybody found out some of the things that had happened to me as a child, they would think, “She can’t possibly be a therapist. Somebody with that kind of childhood turns into a Borderline”—or some other Axis II diagnosis.
So I just didn’t talk about it. I didn’t even tell people I was a poet. At that point I had two books of poems published and had won a $20,000 grant from the National Endowment for the Arts for my poetry. And I didn’t tell anybody.
DK: What were you afraid of?
AB: I was afraid that if I was known as a poet, I would have less legitimacy in their eyes as a therapist. It’s kind of amazing when I think about it now. I remember once I was at a party where there were a lot of Wright Institute people, and somebody who wasn’t from the Wright came up to me and said, “Oh, hi, I’m so-and-so. Who are you and what do you do?” I opened my mouth and started to cry because I felt like my real identity was something I had to hide and that if I had something else that I belonged to, it would take away from people’s beliefs that I could really do therapy.
When I went to take my oral licensing exam, I think it was 1990, I had a recurrent dream for weeks before I took the exam. I’ve always worn a lot of rings on my fingers, and in my dream, I had lost all my rings. It
became really clear that I was afraid that assuming the mantle of psychologist meant that I would lose what was different and kind of quirky and colorful about me, and I’d have to become this straight person.
In fact, these much straighter friends of mine had loaned me clothes to wear at the oral exam. I was going to put my hair in some kind of bun, and I was going to wear this tailored suit and a white shirt. In the end, I gave them all back and said, “I’m just going as myself.” And I passed.

Therapist Identity Disorder

DK: This hits on a fundamental problem I’ve been chewing on. You’ve been licensed for 25 years and have reached a place of integration. I’m just starting out on the path and really want to steer clear of the therapist identity box. I like therapists, I am a therapist, but I kind of got the feeling all through my training that we are expected to keep a really low-profile outside of the office. While we’re given the message that being relational or “intersubjective” is a good way to practice, we’re taught to keep a pretty tight lid on our spontaneity. I heard horror stories of people who would bring their session notes into supervision and just get creamed for any hint of getting too conversational, revealing too much about themselves, whatever. Obviously this depends on the theory of the supervisor, but enough of those kinds of stories were going around to give me the notion that all such events should, in fact, be left out of session notes.
My sense was that we were not really supposed to be in the world, that our job is to stay kind of objectified in our therapist role, and that allowing our wounded selves, our writer or activist selves, our real selves into the room or, worse yet, being seen outside of the room, constituted a great risk of some sort. But what exactly is at risk? Our privacy? The projections of our clients? Our professional legitimacy? A case could be made for these things, but I think the balance is way out of whack.
AB: That’s a really good question. At the beginning of my work as a psychotherapist, I kept my identities pushed very far apart, but as I went along, I started to devote more time to my writing. I created a little study downstairs in my house that I just used for writing, and then began to give more public readings, which I hadn’t done for a period of time. There would be fliers around Berkeley saying I was going to read, and sometimes my patients would show up at my readings.
I remember talking about that with some people who were much straighter psychologists than I was, and they were saying things like, “Well, you really shouldn’t publish if you’re a therapist. And you certainly shouldn’t give readings.” My poetry is not confessional poetry. It’s not like I talk about my father’s abuse or my mother’s depression all that much. But it certainly reveals my politics and my sense of engagement in the world and also facts of my life: I am a single person. I have two daughters. I have a granddaughter. They come into my work in one way or another.
So, short of writing under a pseudonym, which I didn’t want to do, there seemed to be nothing I could do to keep them pushed apart if I wasn’t going to stop writing altogether, which I absolutely realized I couldn’t do. If I go for several months without writing, I just don’t feel like myself. I can’t do it. If I have a core identity, if there’s any one thing that’s my core identity, it’s a poet. And being a psychotherapist is the work I do, and it’s work I love, but it’s not my core identity.
When the first translation of Rilke came out in 1995, the Book of Hours, Joanna Macy, my co-translator, and I did a bunch of public readings for that. It says right there on the flap of the book that I am a poet, a translator, and I work as a clinical psychologist and a professor at the Wright Institute. There it was all laid out. And now when I think about it, it feels so clear to me that my life as a poet informs the work I do as a therapist.
DK: How so?
AB: I think I write poetry to document my sense of engagement with the world in whatever form that takes. It may be a poem about the trees outside my window in the morning or my dog sleeping, or it may be a poem about the children in Palestine or Rwanda. Poetry is the best way I know to make sense of the world. The fact that I write and that I see as a poet is the way I make meaning of things.
In fact, I have a patient in his early 30s who is, among other things, a musician. He’s very attuned to anything artistic, although that’s not what he earns his living at, and he teases me sometimes when I say something, “That’s certainly something a poet would say.” He was referred by someone and googled me and there was all sorts of stuff about me online. These days it’s all out there. If you don’t want to go see a poet, don’t come and see me.
DK: Your clients can self-select.
AB: Exactly.
DK: Do you think having a public identity as a poet and activist has changed your work with clients?
AB: I think it has. I gave a reading some years ago as part of a group of Jewish women who were politically engaged. Grace Paley read, and it was the last time I saw her before she died. Someone came up to me afterward and said, “So, you’re really a clinical psychologist? Are you practicing?” I ended up working with her for several years.

On Love (and Torture)

DK: One thing I have appreciated about your work is that you explicitly acknowledge the importance of love in therapy. When I was in graduate school at the Wright, I remember there was a panel discussion with various clinicians on the faculty, and I asked very pointedly, “How come no one ever talks about love?” It was always “countertransference” or “compassion,” but God forbid you mention love. The responses I got were, “It’s not my job to love clients. I respect them.” Another person joked, “What about hate?” and then proceeded to actually put an article in my mailbox about “hate in the countertransference” and how love was some kind of narcissistic fantasy on the part of the therapist. It was so irritating. I wish I could find the article because I remember the author talking about how it was OK to love the theory, but not our clients.
But I think we are engaged in all manner of love. Therapy can be a profoundly loving experience on both sides, and it can be erotic and romantic and mysterious. Sure, there can also be hate, boredom, “negative countertransference,” but the avoidance of any talk about love is phobic in my opinion.
AB: It’s so true!
DK: How do you conceptualize love in psychotherapy?
AB: Wow. What a wonderful question. I’m really glad to have an opportunity to talk about it. I think it’s the basis of all of it. I really do. I think you can’t do this work without love. And I don’t just mean compassion, I mean really loving somebody.
Of course we all have some patients who are more challenging than others. I have one patient who argues with everything I say, and it can be incredibly frustrating, but if I didn’t underneath it all love that patient, I wouldn’t be able to continue doing the work. And I think you’re absolutely right, people in the field are terrified of it.
One of the arguments made by certain psychologists in the APA who justified “enhanced interrogation techniques”—AKA torture—at places like Guantanamo, was that they don’t consider psychology to be a healing profession. For them it’s a profession where one investigates the workings of the human mind and analyzes them. Therefore, one can investigate the workings of the human mind in situations of interrogation. I have a lot of trouble with that on many different levels.
DK: As you know, I wrote my dissertation about the central role psychologists played in the creation of the torture program used under the Bush Administration. Psychologists were given access to the highest levels of power during the “War on Terror,” and they turned out to be very corruptible. One of my conclusions was that this desire on the part of certain elements of the psychology profession to be legitimated through power and “hard science” is fundamentally at odds with the healing, nurturing, soft nature of this work.
AB: Yes, I think there’s a fear of being soft and compassionate and nurturing and sort of what’s traditionally thought of as feminine or maternal. There’s a desire to be taken seriously in this profession, to be seen as a serious science. The insurance companies are also setting the stage for this, with their insistence on quantifiable evidence and “empirically validated” treatments. I’m not anti-science—I love science, but we shouldn’t value it at the expense of love.
I talk to my students about love all the time. They will come to me sometimes very sheepishly and admit that they really love a particular patient of theirs. I’m not talking about them coming to me and saying, “I really want to go to bed with this person,” or, “I’m going to ask him out for coffee as soon as the therapy is over.” We are so reductionist in this culture. It’s a reflection of the incredible lack of imagination that we have reduced the word love to wanting to fuck.
DK: Sing it, sister!
AB: That love wouldn’t be a component of transformation is just unimaginable to me. I think it has to be. In my own therapy with Rosamund, there was a moment that still brings tears to my eyes when I think about it. I was very, very ravaged in the first year that I was seeing her. I had an infant. I had a bad marriage, and I felt really overwhelmed. All of my own mother’s incapacity to care for me flooded back to me and made me terribly afraid that I couldn’t care for my child, my daughter.
There was one day where I didn’t know if I should be hospitalized or locked up or what, but I just felt unable to go on. I hadn’t slept in days, weeks, not just because my baby was waking up at night, but because I was really a wreck. So I called Rosamund on a Friday, and she said, “Come and see me tomorrow morning.” She didn’t see people on Saturday mornings, but I think she could hear how ravaged I was feeling. So I went to see her the next morning, and I was still just exhausted because I hadn’t slept.
And she said, “Why don’t you just lie down on my couch? I have some paperwork to do. We don’t need to talk. There’s really nothing to talk about right now. Just lie down on my couch and see if you can rest a little.” So I lay down, and she covered me with a blanket, and she stayed in the room and did some paperwork or whatever—I don’t know what she did, but I fell asleep. I napped for maybe two, two-and-a-half hours. When I woke up, she was still there in the room, and I was able to go home and feel better. That was a real turning point.

Two Souls Speaking To Each Other

DK: That’s such a profoundly loving gesture. A kind of accompaniment, a being with without having to talk or engage.
AB: It was just that. I felt sheltered and contained and held, and I hadn’t had that in my childhood from my mother—ever probably. Rosamund knew that. We didn’t need to speak about it. There didn’t need to be interpretation. At that moment I just needed some holding, and I knew it came from love. I was then able to go home and take care of my baby.
DK: I can imagine in the hands of another therapist you might have been 5150’d.
AB: I had actually called her the previous day and said, “I think I need to be hospitalized. I am so profoundly depressed—beyond depressed, agitated. I don’t know what’s wrong with me.” Her response was wonderful. She immediately asked, “Who’s going to pick up your daughter from daycare?” And I said, “Well, I am. I actually need to leave to pick her up in a few minutes.” And she said, “You’re far too sane to be hospitalized.” And that was that.
Love means suffering. I say to my students all the time, “You’re going to suffer from this work—if it goes badly, if someone commits suicide or gets ill and dies.” One of my patients died a few years ago. I hadn’t seen her for a few years, and I knew that she was somebody who had a heart condition, but she wasn’t much older than I am. And when I found out just by chance that she had died, I suffered, and there was really no place for my grief. I couldn’t call her family. I had never met any of them.
DK: Because there’s confidentiality after death.
AB: I didn’t even know if they knew that I was her therapist and I couldn’t legally get in touch with them. So I just had to hold it myself. Things like that happen and we’re not automatons, we’re not computers. We’re human beings.
I had one kid whom I saw for 12 years. She came to me when she was five and I was working at Children’s Hospital in Oakland, CA. She was a very intelligent, exceptional child with Asperger’s syndrome.
A year after I started working with her, her mother was diagnosed with a very serious cancer, and she hung in there for another four years, but then she died. So I saw this child from the time she was five through the time she graduated from high school and was getting ready to go away to college, and we were very, very close.
In one of our termination sessions she said, “I still can’t stand it that the person that I feel closest to in the world is my therapist. It just doesn’t feel right. It should be a friend. I should have a friend or a boyfriend or a girlfriend or somebody who’s the person I’m closest to. It shouldn’t be you.” And then she said, “It’s such a weird thing anyway, this whole therapy thing. I sort of wish you had been somebody else in my life.”
So we talked about how, if I had been her next-door neighbor or her auntie or a friend of the family, we probably wouldn’t have been able to see each other regularly. For awhile I was seeing her three times a week, then twice a week for years, and then it became once a week as we were winding down. It never would have been that regular, and it wouldn’t have been just the two of us in the room. Maybe I could’ve taken her out to the movies, but it would’ve been a totally different kind of relationship.
DK: Your attention would have been divided, for one.
AB: Exactly. So she said, “Okay. I get it. In this room, it didn’t really matter that I was your patient and you were my therapist. And it didn’t really matter that, when I met you, I was five and you were 38. And it didn’t really matter that I was diagnosed with Asperger’s syndrome and you weren’t. In this room, we were just two souls speaking to each other.” And I thought, “wow.”
DK: Wow.
AB: That, to me, is the work. Personally, I would so much rather see therapy considered a spiritual discipline than a scientific discipline, because I think that’s really where it is. That’s really where the work happens.
DK: I would agree. She was so articulate about naming the paradox of the therapy relationship. It really is a strange relationship. But at it’s best it’s a sacred relationship. When it works, it really works, and there’s no mistake about it. Unfortunately our culture doesn’t provide many opportunities for the kind of depth and closeness that we get in a good therapy relationship.
AB: And it’s simply not quantifiable. How do you quantify a child who begins at five with Asperger’s Syndrome, never talking to any other children in the school? Then her mother gets sick when she’s six and dies when she’s ten. How do you quantify whether that child got better or not? She says “hello” three times out of five? She makes eye contact seven times out of nine? When I was on insurance panels, those were the kinds of ways I had to report progress.
Yet when she was able to sit there and say what she said, I knew that this child had what she needed to go on with her life.

Autism

DK: This would be a good time to switch over and talk about your work with kids and with autism. I know you’ve always loved kids and been interested in treating kids, but how did you end up being interested in autism?
AB: Well, I started out doing languages and literature, and when I started preparing for graduate work in psychology, I worked with Dan Slobin and Susan Ervin-Tripp, both well-known in the world of child language development. I got very interested in how language develops and how skewed language can develop in some people, including people with autism. Then when I got to the Wright Institute, I joined a study at the Child Development Center at Children’s Hospital in Oakland where, over a period of 18 months, kids with autism were being studied. Half were on a particular medication that was supposed to enhance their social awareness, and half of them weren’t, but it was a double-blind study, so we didn’t know which kids we were working with. I was just fascinated with those kids.
This was 1980, and all of a sudden there was a burgeoning of autistic children, and the director of the Child Development Center asked me if I would be interested in setting up an autism clinic as part of my practicum. I of course said yes, and over that year worked with people on developing diagnostic criteria, and then the following year I did therapy with some kids, including the child I just mentioned. The Interpersonal World of the Infant by Daniel Stern had just come out and I ended up writing my dissertation about Asperger’s Syndrome.
If I dig a bit deeper, though, I think the reason I got involved in autism was my inability all throughout my childhood to reach my mother. She wasn’t autistic, and I wasn’t either, but there was a huge barrier, a huge wall between us.
DK: You felt like you were in a kind of autistic bubble?
AB: Yes. It took me a while to really understand that that was why I was so compelled by it.
The more superficial level was my interest in language development, but looking back, there were eight students involved in that research study, and I’m the only one who wound up seeing autistic kids all through my career. I was drawn to figuring out who is reachable and who is unreachable and how do we find each other as human beings?
DK: So you became an autism specialist.
AB: What’s happened in my practice as time has gone on is that I see children and also adults on the spectrum, mostly on the higher-functioning end, because that’s what the kind of therapy I do can treat. And the adults I see who have autism must have the capacity to take in the kind of weekly, deeply interpersonal therapy that I do. But I also see children and adults who are not on the spectrum and who are coming to explore developmental existential issues in their lives.
DK: Let’s back up for a second. What exactly is autism?
AB: The standard scientific definition is that it’s an impairment involving the child’s cognition, language, and often the child’s intelligence. At the very high-functioning end, I’ve had autistic kids with IQs in the 140s, so intelligence doesn’t always have to be impaired. I haven’t seen a recent statistic, but it used to be that 3/4 of kids diagnosed with autism were also diagnosed with at least mild mental retardation. But some of them, who used to be diagnosed with Asperger’s until the DSM-V got rid of that diagnosis in favor of “Autism Spectrum Disorder,” can be extremely intelligent.
It is essentially a pervasive developmental disability that affects the child’s capacity to function in society. Autism means “in the self,” and so the child has a hard time making attachments. Daniel Stern studied attunement and how in a normal caretaker-infant pair, the caretaker—mother, father, grandmother, whoever it happens to be—attunes to that child incredibly frequently, many, many times a minute in various ways. The baby shifts a little, so the caretaker shifts a little. The baby gets excited about something, and the mother’s voice will mimic that excitement. Generally those kinds of attunements are done cross-modally—so it’s not like the baby flaps her hands, and the mother flaps her hands. Instead he baby will flap her hands, and the mother will say, “Oh, you love these scrambled eggs!” That kind of thing.
But with autistic children, it’s much harder for them to take in information cross-modally, so they don’t feel the parent’s attunement. They don’t get attuned to. And it’s not because they don’t want to.
DK: And it’s not because the mothers are “cold.”
AB: Absolutely not. It’s more like, “this system does not translate what you’re doing into anything I can understand.” When I first started working with autistic kids, a lot of the parents had been called “refrigerator mothers.” It was their coldness or their “death wish” toward the child that was supposed to have caused the child’s autism. That was the standard psychoanalytic understanding of autism. And I think there are some practicing psychoanalysts who still see it that way.
DK: Like the schizophrenogenic mothers of people with schizophrenia?
AB: Exactly. But it’s very clear that both those disorders are biologically-based and that a parent can have a perfectly normal child and then give birth to a child who develops autism or schizophrenia. Does she really love one child and have a death wish toward the other one? I don’t think so.
DK: Do we know yet whether it’s genetic or environmental? I know there’s a theory that environmental toxins play a role. There’s a high prevalence around here in the Bay Area.
AB: When I was first studying autism, the incidence of autism was 1 in 2500. Now it’s about 1 in 66, and in the Bay Area especially there’s a huge prevalence. It’s really burgeoned over the course of my practicing in the field. I’ve watched it carefully and there’s no way that a purely genetic disorder can increase that hugely over such a short period of time. For instance, as long as we’ve been measuring schizophrenia, it seems that about 1% of the population is schizophrenic, and this is across culture, across socioeconomic status, across everything that we know.
It certainly seems as though there are more learning disabilities diagnosed now, too, and more ADHD. Whether that’s a fiction of the pharmaceutical companies remains to be studied. I think that’s certainly something worth looking into.
There’s a pediatric neurologist at Harvard named Martha Herbert who is researching the ways in which all of the neurotoxins in our environment potentiate each other. So it’s not just that there are thousands of neurotoxins, it’s that if you put this one together with these six, you are going to get something that’s way more powerful than any one of them alone.
So it may be that the huge preponderance of neurotoxins is intersecting with some genetic predispositions so that this child will develop autism from these neurotoxins and this other child might develop epilepsy or Tourette’s or anxiety or learning disabilities or maybe nothing. We don’t know for sure, but if I had to stake my career on it, I would say that there’s no question that the environment is involved in this.
DK: I’ve heard a couple of people say that the higher rates of autism in the Bay Area are either due to the fact that people didn’t know about it back when, so it wasn’t being diagnosed, or that this is where the tech boom happened and there’s a huge number of tech geniuses on the autism spectrum here having kids with one another.
AB: Well, the first claim I can throw out immediately. You see a kid who’s flapping his arms and not making any kind of eye contact, and who’s talking in this professorial way and doesn’t care whether anyone is listening or not—don’t tell me that nobody noticed this kid 20 years ago. Maybe they were just called weird kids, but come on, if they were there, they would have been noticed.
The second claim is more compelling. It could be that there are more Asperger types in Silicon Valley. I’ve certainly seen some in my practice who have gone in that direction and are making hundreds of thousands of dollars straight out of an engineering program in a university. They’re drawn to that kind of work. So if indeed there is a genetic component, then a high concentration of these folks all in once place would certainly make having kids on the autism spectrum more likely. But beyond genetics, how are they going to raise their kids? If they can’t relate well with other people, then they’re not going to be super related with their kids. Unless they have partners who are able to compensate for that, the kids are going to be raised with that kind of relational style.
If we think of what we do as a “hard science,” then we’re driven to push these folks into categories. But I think there’s such an intersection of environment—and by that I don’t mean just the physical environment, but the psychological environment that a child is raised in—and the child’s biology. And the family environment is different for each child.
DK: You mean how children develop differently in the same family?
AB: I once saw a family that had eight kids, and I saw several children within the family individually, as well as the family as a whole. The three older ones had been sexually abused by the father, who was in prison, and they had in turn abused the five kids younger than them.
One of those kids developed schizophrenia. I don’t know how much the schizophrenia was triggered by what had happened to him. One of them was so emotionally fragile and had such a severe anxiety disorder that she went to live in a group home. Three of those kids wound up going to college and making really interesting lives for themselves. And one of them had chosen at about 12 to go and live with her best friend’s family, who were highly-functional, wonderful and generous. So she was raised from age 12 on by a good family. She had the resources to go and seek that out and her sibling, a year younger, ended up in a group home. Why? We really don’t know. They both came from the same family environment.
Some things can look neurological and certainly be neurological which then, when the environment shifts, can be lifted. My own granddaughter had tics through her late-middle childhood, and when things shifted in her family, the tics disappeared. So were they neurologically based? They were tics rather than something else, but could they be altered by a better environment and more happiness? It seems to have been the case.
DK: So the environment can both trigger a latent illness and also resolve it.
AB: Right.
DK: Can you describe what standard autism treatment is and what you do that is or isn’t different from that treatment?
AB: Well, in the old days, they used to put an autistic kid on an electrified floor and apply electric shocks until the child performed certain behaviors.
DK: No way. You’re lying.
AB: I’m not kidding.
DK: When was this?
AB: This was in 1950s, and I think it went on for a while. There was a guy named Ivar Lovaas at UCLA who developed it.
DK: It reminds me of the experiments Martin Seligman did with dogs. Shock treatments that created his theory of learned helplessness.
AB: These days standard autism treatment is cognitive behavioral therapy and social skills groups, where you learn particular formulas for social skills.
DK: Like when somebody asks you for something, you say—
AB: “No, thank you” or “Please” or “Hello, my name is Henry. What is your name? What school do you go to?”
DK: So, how to look normal.
AB: Right. What I do with autistic kids instead is I try to enter their world. I try to help them express themselves. I work with my dog in the room, and he is a really good co-therapist, especially with kids whose verbal ability is not so great. They get a lot of physical comfort from holding him.
My work with autistic children is not all that different from the way I work with non-autistic kids, except that it’s harder to reach them and they’re not as reciprocal.

Throwing Marbles

DK: What are some general principles about treating kids on the autism spectrum? How does therapy look with them?
AB: The most important thing for a child on the spectrum is for them to be able to experience that somebody else is sharing their world. The loneliness that they feel, the terrible isolation, and the desperation they feel ends up creating their symptoms. So a parent will bring a child in and say, “He’s shrieking, and he’s up all night long and jumping around the house and repeating learned lines from TV commercials instead of talking about his day at school.”
All of it is the attempt of a child with a big fault in neurotransmitters to reach other human beings, because I think that’s what we all want to do. We all want to be connected. So what I try to do is to enter a child’s world in whatever way I can. Whatever level of functioning they’re at, that’s my biggest guiding principle.
DK: Can you give an example?
AB: I had a woman who brought her 2 1/2-year-old to see me, and she lived somewhere far away like Fresno, so she basically got up at five in the morning and got her kid to my office and then took her home, and that was her day. Because of that, we had agreed that we would only do six sessions. The mother herself was a physician, highly articulate, highly intelligent, highly trained, and she didn’t know what to do with her kid, who was totally nonverbal. She seemed nonresponsive and unable to take in anything that this mother was giving her, and the mother didn’t know whether to institutionalize her or what. She was in a very desperate place when she came to see me.
At the first session I had with this child, I have a basket of marbles, and she took a handful of marbles and threw them across the room. So I did the same thing.
When I work with kids that young, I am constantly trying to interpret to the parent what it is that I’m doing with their child so that the parent can do it, because they’re the one that’s with them all day. And I’m trying to interpret to them also what I see happening with their child, because sometimes they don’t see it.
The kid threw another handful of marbles, so I did too, and after not very long, she began looking at me. And her mother was saying, “She’s making eye contact with you. She never makes eye contact.” And then I thought, let me try to enlarge this a little bit. So I made a little noise while I was throwing the marbles—and she did too. That was session one.
The next four sessions, we continued to do things like that, where she saw that I could enter her world. And I kept saying to her mother, “Look. She does this when I do that. Maybe you could do some of this at home.” We played with different materials. We played with water. We played with sand. I took her into the garden at my therapy office, and she liked playing with the dirt. It wasn’t sophisticated play—we weren’t feeding the baby doll or anything like that. It was sort of infant-level play and infant-level communication, and I just gathered a sense of where she was and what she was feeling and went as close into that as I could.
In our last session, I made a number of recommendations to the mother. I don’t know how much receptive language this child actually had—she certainly had no expressive language—but somewhere in her body she absolutely understood that it was the last session.
So we went out in the garden, and she was sort of recapitulating a lot of the things that we had done together. In the garden outside of my therapy office, there’s a little fountain that doesn’t have any water in it anymore, but has pebbles in it. She took those pebbles and threw them down the path and I went and chased them. She was all excited to make me go do something. And then I did the same for her, and she went and did it. We were doing reciprocal play, where the child had never done anything reciprocal. And the mother was saying that, at home, she was also doing more reciprocal play.
At one point, she did it in a particular sort of winsome way. As she was running, she threw the pebbles and then she made a gesture to let me know that she wanted to go chase them. I thought, “That’s so cool,” and intuitively I just put my hand on her back as she was running, to pat her and say, “Good girl. That’s great.” And for the rest of the session, on and off, this child kept touching the place on her back that I had touched.
As she left and I said goodbye to her and goodbye to her mother, she touched that place on her back, and it was like, “I’m taking you with me. This is how I’m taking you with me. I know this is the last time.” It was so poignant and amazing. The whole thing was as nonverbal as it could get, but it was right there at the level of feeling. It was like letting her know that, regardless of her skewed neurology, it was possible for another person to enter her world, to share her experience, for somebody to touch her back in tenderness and love. It was like we were saying, “I may not see you again, but I know this happened between us.”
DK: That’s such a beautiful story.
AB: It was amazing. The sad thing is I never found out what happened after that.

Parenting Children with Autism

DK: It sounds like you do a lot of work with the parents also. Is that right?
AB: I do a lot of work with the parents. It’s hard to be the parent of an autistic child because you don’t get a lot of the usual rewards. One of the things that makes it possible to be a parent is it’s very rewarding. Sometimes it’s horrible, of course, but it usually becomes rewarding at some point in the not-too-distant future. But with an autistic child, you don’t get a lot of feedback that what you’re doing is working, so a lot of parents lose confidence and they also grieve.
What’s going to happen to their kid when they’re an adult? It’s cute to be an eight-year-old autistic kid; it’s not so cute to be a 27-year-old autistic person. How are they going to make a living? How are they going to survive? What’s going to happen to them when the parents die? I do a lot of work with the parents around their grief over their autistic children and also around accepting that this is the child they have and that he may not be “normal,” he may not do the things that other kids will do, but it’s possible for this child to have fulfillment.
DK: And for the parent to have fulfillment?
AB: Yes, absolutely.
DK: I was just imagining the anxiety and the sense of frustration that the mother must have felt. Driving all the way from Fresno, feeling desperate to make some kind of connection with her child. Finally she makes eye contact with you, makes some emotional contact with you. I imagine that what you were modeling for her was just a profound patience and non-worry, along with a great deal of curiosity.
AB: Right, exactly.
DK: My sense is that that would be so hard for a parent. They must have so much anxiety and shame around their desire for their kids to be different than they are.
AB: It’s a profound, profound feeling of helplessness. I’m actually working on a novel about an autistic child, narrated by her older sister, who isn’t autistic. At the beginning of the novel, the autistic child is quite profoundly autistic, nonverbal. She becomes verbal later, a little bit like the kid I was describing before, but the sister really wishes that her little sister would die. She wishes that she would get lost. The little sister constantly escapes, and the older sister wishes that she would escape one day and never come back. It’s totally understandable, and parents sometimes feel that as well.
It’s so important to legitimize those feelings for parents. When you can’t reach a child and the child is driving you crazy because he is up all night and screaming half the day— it’s so understandable why parents would feel so frustrated and unhappy with their kids.

Deconstructing the American Dream

DK: Autism seems like a disease with a somewhat limited cure rate. There’s of course people like Temple Grandin, who was able to come out of her autistic shell with a great deal of help from her mom, but that’s kind of unusual right?
AB: In some ways that’s true. I see one boy in my practice now who is in his senior year in high school. And when he was a young child, he didn’t have language. It used to be that not having language before five was a pretty bad prognosis. But this kid is amazing. He’s getting straight As in high school. He’s a genius. I’ve never beaten him in a game of Chess or Scrabble. And as a linguist I’m really good at Scrabble!
I think he’s going to have a pretty good life, so the prognosis was wrong. But on the other hand, relationships with other people, fulfillment in any kind of way that is not sort of limited to technology? Probably not. He’ll be better off in that regard than many people with autism, but not like somebody who doesn’t have autism.
DK: So is some of your work with him then about depathologizing this aspect of his reality? Not trying to get him to become “normal” and push him to date and such, but instead redefining a meaningful life in terms that are meaningful to him?
AB: Yes, exactly, and also working with the parents of these kids to help them accept that they are going to have a different way of being happy than their kid who doesn’t have autism, and that it’s really not about following a formula, but about finding what turns them on.
If what turns their kid on is sitting in his room and trying to develop a videogame, fabulous. If he finds joy in that, why not? Why send him out to be on the football team and hold that as the criterion for social success, or having 60 friends? All of us have different ways of being happy. Despite feminism and everything else, there’s still one formula for happiness in this culture that looms above all others.
DK: Married with kids and money.
AB: Exactly. And if you don’t follow that formula, by those standards, you’re a failure. So for the people I work with who have autism, the most painful thing for them is that they don’t have that. They haven’t been able to accomplish the American success formula. It’s important to help them see that despite that, they can have fulfillment in their lives.
DK: In other words, deconstructing the American dream.
AB: Yes!
DK: I don’t treat people with autism, although I’ve worked with a couple of people on the spectrum. But I feel like deconstructing the American dream is standard practice for me. That unattainable, glossy life haunts almost everyone in one way or another.
AB: It’s so true. This is a culture that is so based on the Protestant work ethic and the Calvinist idea of individual responsibility that, if somebody hasn’t “made it,” they believe they are personally responsible.
DK: Particularly since the economy tanked, a lot of people are struggling just to get by and it’s amazing how people personalize failures that are clearly not their fault.
AB: They take it so personally and feel so ashamed. It’s important to say, “Hold on a minute. Take a look at what happened over the last decade, where our tax dollars have gone, who is being bailed out and who is having their food stamps taken away”
DK: But even for people who have a lot of material wealth, they suffer a great deal because they feel that since they have “made it,” they should be happy, because material success brings happiness, right?
AB: I once worked for a couple of years with a person who was going to inherit a huge amount of money and already was living on a trust fund. This person had the kind of money that people dream will make them happy. And I really got an eye into the unhappiness that can exist despite huge amounts of money.
DK: The American dream ain’t all it’s cracked up to be.
AB: It sure isn’t.
DK: Well, it’s been a delight to talk with you today. Thank you so much for sharing your wisdom.
AB: It was my pleasure. Thank you.

Poem

AB: Questro muroQuando mi vide star pur fermo e duro / turbato un poco disse: “Or vedi figlio:/ tra Beatrice e te e questo muro.”

(When he [Virgil] saw me standing there unmoving, he was a bit disturbed and said, “No look, son, between Beatrice and you there is this wall.”)

—Dante, Purgatorio XXVII

You will come at a turning of the trail
to a wall of flame

After the hard climb & the exhausted dreaming

you will come to a place where he
with whom you have walked this far
will stop, will stand

beside you on the treacherous steep path
& stare as you shiver at the moving wall, the flame

that blocks your vision of what
comes after. And that one
who you thought would accompany you always,

who held your face
tenderly a little while in his hands—
who pressed the palms of his hands into drenched grass
& washed from your cheeks the soot, the tear-tracks—

he is telling you now
that all that stands between you
& everything you have known since the beginning

is this: this wall. Between yourself
& the beloved, between yourself & your joy,
the riverbank swaying with wildflowers, the shaft

of sunlight on the rock, the song.
Will you pass through it now, will you let it consume

whatever solidness this is
you call your life, & send
you out, a tremor of heat,

a radiance, a changed
flickering thing?

—Anita Barrows

John Sommers-Flanagan on Clinical Interviewing and the Highly Unmotivated Client

When In Doubt, Act Like Carl Rogers

Victor Yalom: You and your wife, Rita Sommers-Flanagan, are well known in the field for your work in Clinical Interviewing, and we are delighted to be releasing your video on this topic concurrently with this interview, but before we get into that, I know you’ve also done work with mandated or otherwise unlikely and unwilling clients. Much that’s written about therapy implicitly assumes that the client is there willingly, but in many settings, clients are overtly coerced into coming by courts or institutions, or they’re strongly nudged into treatment by their parents or spouses. How do you work with these clients?
John Sommers-Flanagan, PhD: A lot of my thinking in this area sprang from the work I did in private practice, primarily with challenging teenagers. As you can imagine, many of them did not want to be in the room with me, so the challenge was, “How do I engage this person?”

I have a vivid memory of a young man who spent 30 minutes just saying, “fuck you” to me. I remember trying to go through every strategy I could think of. But probably the best of all was just to try to be like Carl Rogers and listen in an accepting way to that particular message over and over again.
VY: Did you literally reflect it back to him like Carl did, verbatim?
JSF: Well, Carl had a case known as, “The Silent Young Man,” where he’s treating this young man who doesn’t want to speak at all, and I think I was trying to channel him in that situation. So I started off by saying things like, “Well, it sounds like all of a sudden you’re pretty angry with me.” And all I got was, “Fuck You.” Then I was saying things like, “It’s clear that there was something I did or said that offended you and I’m not sure what it was.” Then I did a little self-disclosure. After about 15 or 20 minutes, he was still just saying, “fuck you,” but he started singing it to me as 15-year olds might be inclined to do. That went on for 10 minutes and I’m doing my Carl Rogers impersonation, “Well, you sound like you’re not happy, but even though you’re still swearing at me, you’re not angry any more. Now you’re happy and singing it to me.”
What happened next was really interesting. Keep in mind this was not a first session, it was a sixth, maybe seventh session. When he came in the next week, he sat down in the same chair and looked at me. I was anticipating more anger and more resistance, but the first words that he said were, “I’m just wondering, how would you feel if you were to adopt me?” Which was kind of a shocking change, and actually much more difficult than, “fuck you.”
VY: What did you say?
JSF: Well, he said it in this kind of off-handed way, and I just decided at that moment in time that I should try to be genuine and I responded with some disclosure about feeling a little nervous because this was a young man who had a pretty significant history of violence. I said, “I think I would feel pretty nervous about some of the ways that you’ve been with people.” And that launched us into a different discussion.
For me, it sort of captured how important it is to be, as Marsha Linehan might say, “radically accepting of what the client brings into the room.” Or as Rogers would say, “You just kind of work with what you’re getting.” It seemed to help us go deeper and it facilitated exploration and more engagement.

“You sound like a stupid shrink and I punched my last therapist”

VY: So one thing I get from this nice story is the underlying message of really hanging in there with a client, even in an extreme case where they’re coming in and swearing at you perhaps for the whole session or half a session. Really being there and meeting them head on, and being as genuine as you can.
JSF: Absolutely. A more common example is one that I get all the time with some of the difficult young adults I work with now. A 20-year old very recently came into therapy and I said something like, “Welcome to therapy, how can I help you?” And he says, “You sound like a stupid shrink and I punched my last therapist.”
This again captures a lot of the pushing and testing that happens with reluctant clients. I said, “Well, thank you very much for telling me that. I would never want to say anything that would lead you to punch me, so, how about if we decide that if I say anything that makes you want to punch me, you just tell me and I’ll not to say it anymore?”And the kid sat back and said, “Wow. Okay. That’s alright with me.”

VY: How do you conceptualize uncooperative or unwilling clients?
JSF: Well, there are few different dimensions. The first is how they’re referred. They’re often referred by a probation officer or principal, or the parents bring in someone or someone is abusing substances and has been given an ultimatum, or a spouse insists on some kind of counseling and so they come sort of unwillingly into the room.
Then there is the way that their resistance manifests in the room. Sometimes it manifests in silence. “I’m not going to talk to you and you can’t make me.” My standard response to that is what I think people have referred to as a concession where I say, “You are absolutely right. I cannot make you talk about anything in here. I especially can’t make you talk about anything you don’t want to talk about.” With teenagers, I will say that and then I’ll pause and I’ll say, “Well what do you want to talk about?” It’s like they need to posture by saying that they won’t talk, and when I concede that they’re right, that they do have control over themselves, then they tend to respond.
Other times, as I’ve just talked about, resistance is much more aggressive. I remember an older man who said, “We might get in a fight in this meeting.” That’s a much more aggressive kind of resisting the initial contact.
And, lastly, there are some people who resist through externalizing, as in, “the problem is with my school,” or “It’s with my spouse,” “it’s with work,” “it’s with everyone but me.” The challenge then is to listen empathically without getting too frustrated, because if I get frustrated and accuse the person of externalizing, oftentimes it just makes them more defensive. Those are three different categories I can think of off the top of my head: the very silent client, the very aggressive, and the very externalizing client who has a lot of trouble taking any initial responsibility for his or her problems.
VY: So aside from acceptance, empathy, and trying to really be there authentically, what are some other key principals for the therapists working with these kinds of clients?
JSF: I don’t know if you remember Mary Cover Jones, who did some of the early work with John Watson on helping young children desensitize their fears, but she said, “We have two means through which we can help decondition people. One is counter conditioning, where you have some kind of positive stimulus that you pair with the anxiety-provoking stimulus. And the other one is through participant modeling.” She wrote about that in 1924, and it was pretty amazing stuff at the time.
So I have started to reconceptualize people who are resistant to therapy as people who are anxious about the situation. I think, “How do I produce an environment that is going to counter-condition anxiety? What’s in my environment that might help people feel more comfortable and less anxious?” It’s another principal I’m often thinking of in a clinical situation.
VY: I can’t help but note that you’re pleasantly eclectic. You’re combining the epitome of humanism, the person-centered approach of Carl Rogers, with hardcore behaviorism.
JSF: I don’t consider myself a behaviorist, but I also think that if we don’t understand behavioral principals of reinforcement and classical conditioning, we can inadvertently do all the wrong things.
Foundationally, I want to have an office, I want to have a wardrobe, I want to have a way of being with clients that is going to counter-condition any anxiety that the person might feel.
I want to have an office, I want to have a wardrobe, I want to have a way of being with clients that is going to counter-condition any anxiety that the person might feel. Mary Cover Jones used cookies with children, and when I work with teenagers, I absolutely use food. I will have some food, fruit snacks or something nutritional in the room that I can offer, and in some ways I’m thinking absolutely behaviorally at that point. And I’m also thinking relationally—it’s about having a supportive, mutually collaborative relationship. We’re working together.
VY: Can you say a little more what you mean by examples of counter-conditioning anxiety?
JSF: Well, I was just looking through Skype into your space and you have some fabulous artwork. And I think it’s important to have a room that has comforting, pleasant artwork and other kinds of symbols that will help put people at ease. And if you’re working with LGBTQ people, there should be some kind of symbolic communication that you are welcoming those people into your office.
Same thing here in Montana. We work a lot with the Native American population, and it’s really important to have some sensitivity and representation in our office of that sensitivity.
When working with younger clients, the same thing applies. I was supervising a young man who had a 16-year-old boy client who said, “I will never speak to you about anything important in my life, period.” We knew from his referral info that he had been the person to discover his father had hanged himself, so he had some terrible, complex, traumatic grief.
My supervisee said, “What am I going to do?” And I said, “Take the checkers. Take backgammon. Take some games. Take some clay. Take some things into the room. And don’t force him to talk. Just be with him. Play.”
They played for three sessions, just played backgammon. And at the end of the third session, the client looked at the counselor and said, “Well, should we keep seeing each other? Because you said I only needed to come three times.”
And the counselor said, “Yeah, I think we should keep going.”
And the client said, “Well, okay then,” and he pushed the backgammon set aside and starting talking. To me it seemed like a great example of counter-conditioning. They used playing games as the stimulus that was pleasant and non-threatening.
VY: And participant modeling?
JSF: That’s really important, although obviously you can’t really have other people in the room modeling, so the therapist is the model, and is modeling comfort in all things. Comfort when the client says, “I’m feeling suicidal.” Comfort when the client says, “I want to punch you in the nose.” The response is to appreciate those disclosures, instead of being frightened by them. Being frightened by the client’s disclosures is going to feed the anxiety, instead of counter-condition it or instead of modeling, “We can handle this. We can handle this together. It’s best if we do talk about all these things, even the disturbing things that you bring into the room.”
VY: How do you help students, beginning therapists, achieve that? And, how do you balance that portrayal of comfort with authenticity when, in fact, beginning therapists may not feel at all comfortable?
JSF: That’s a great question, and it’s one of the challenges because you want the therapist to be genuine, and yet at the same time you want them to be comfortable. And often those two things are a little bit mutually exclusive.
But I think first of all, information helps. It’s helpful to our trainees and interns and young therapists to really understand and believe that, for example, suicidal ideation is not deviant. It’s not pathology. It’s an expression of distress, and if people don’t tell you about their suicidal ideation, then they are keeping it inside, and they’re not sharing their personal private experience of distress.

I try to do a lot of education around that, whether it’s suicidal or homicidal ideation or trauma or whatever it is that clients might talk about. It’s really important for young therapists to know if they don’t talk about it, we’ll never have a chance to help them with those legitimate, real thoughts and experiences that they’re having.

And the other big piece is practice, practice, practice.

VY: How do you practice these things?
JSF: To give an example, a lot our students initially do suicide assessment interviews, and they’ll say to their role-play client, “Have you thought about hurting yourself?” I’ll interrupt and say, “Okay, now use the word ‘suicide.’” Now say, “Have you thought about killing yourself?” I’m wanting them to get comfortable with the words and to practice using those words so that they aren’t so terribly frightening.
I remember supervising a new student who was conducting an initial assessment, and about half-way through the 30-minute interview, his client says, “I used to have a terrible addiction problem, and one of the things that really has helped me with my recovery is cycling. I’m an avid cycler and it’s really helped me with my drug and alcohol problems.”
At which point, he freezes in panic and says, “So what kind of bike do you have?”
I stopped the tape and said, “Hey, what was going on?” He says, “I was scared, I didn’t want to open things up.”
I said, “Well she did. She opened it up. She shared with you that she had an addiction problem, that she was in recovery, and that she had a method that really is helpful to her. So it would be perfectly natural for you to then use your good active listening skills and ask an open question or do a paraphrase or reflection of feeling, and to stay focused on the target, which was addiction recovery coping, instead of asking what kind of bike she had.”
So it’s a combination of offering encouragement, practice, and feedback.
VY: In addition to behavioral principles and humanist principles, what other theories or principles do you draw from?
JSF: Well, in the psychodynamic realm, I’m thinking of Edward Borden’s work on the working alliance and his effort to generalize it from the psychoanalytic frame to other frames. And the emotional bond between therapist and client, which Anna Freud wrote about initially. We really try to facilitate that.
We also engage in collaborative work toward goal consensus between therapist and client, and it could be that we agree that the therapeutic task involves free association and interpretation and working through. Or it could be a therapeutic task that involves exposure and a real behavior modification approach.

Clinical Interviewing

VY: You and your wife Rita Sommers-Flanagan have written a comprehensive and widely-used textbook entitled, Clinical Interviewing, about the initial stage of therapy, where you’ve examined and broken down in great detail all the aspects that those first few sessions. Can you explain what you mean by “clinical interviewing?”
JSF: It’s a term that originally referred to the initial psychiatric interview, which has a lot of assessment in it. So it refers to that initial contact. But as we have grown, we’ve come to see it as not just an initial contact. In some ways, every contact is a clinical interview in that every contact involves this sort of two-headed goal of assessment and helping. And then the third component is the working alliance, or the therapeutic relationship.
As we know, assessments in a clinical interview produce more valid data if we have a good working or therapeutic relationship. The evidence is very clear that therapy outcomes are more positive if we have a positive emotional bond, and we’re working collaboratively on goals and tasks. So I see the therapeutic relationship as central to the assessment and the helping dimension of the clinical interview.
VY: It’s the beginning phase of therapy.
JSF: Yes.
VY: In reading your text and also in viewing the video we’re releasing conjointly with this interview, you really emphasize the importance of the therapeutic relationship or rapport-building as an integral part of that initial contact.
JSF: Right. Even if you’re doing something as straightforward as a structured diagnostic interview, or a mental status examination, you really want to engage in a therapeutic way with the patient or the client.
VY: Because you’re not going to get much information or accurate information if they don’t feel like you’re on their side?
JSF: Absolutely. It’s about establishing trust and helping people to be open. I’m very familiar with your father’s work, and in The Gift of Therapy, he writes, “In recent and initial interviews, this inquiry into the typical day allowed me to learn of activities I might not otherwise have known for months.
Even if you’re doing something as straightforward as a structured diagnostic interview, or a mental status examination, you really want to engage in a therapeutic way with the patient or the client.
A few hours a day of computer solitaire, three hours a night in Internet sex chat rooms under a different identity, massive procrastination at work, ensuing shame. A daily schedule so demanding that I was exhausted listening to it.”
And he goes on and on about these disclosures that he was able to get by asking a simple question, “Tell me about your usual day.” To me, that’s a great example of how rich the assessment data can be with a simple question, if you have a positive rapport and therapeutic relationship.
VY: So it seems like a fundamental balancing act that you’re always dealing with is how do you balance getting sufficient information—particularly if you work for an agency where forms are a part of the process—while establishing sufficient rapport. Because if they don’t come back for a second session, the treatment is surely a failure.
JSF: Right, how do we balance the information-gathering task that we might have for our agency with the relationship task? And how do we do that with culturally diverse clients?
One of the things we try to do in the Clinical Interviewing book is to go into detail—with an outline and structure—of different kinds of initial clinical interviews, including the intake and the mental status exam, suicide assessment, diagnostic interviewing, and other kinds of interviews, yet emphasizing throughout the importance of the relationship.
So if I have a checklist that my clinic is requiring me to fill out, I would say to the client, “This part of our task today. I am supposed to ask these questions and record your answers, but I also want to hear from you in your own words things that you’re experiencing. So I’ll try to balance that with you.” And I’ll actually show them the questionnaire or the checklist.
VY: So be transparent.
JSF: Be transparent. Absolutely.

Multicultural Competence and Moving Beyond Your Comfort Zone

VY: You mentioned different cultures. What are some particular considerations that come to mind about that?
JSF: Well, some of the principals that come to mind for me involve respect for the native culture here in Montana and throughout the U.S. I think respect is a core part of beginning any relationship. And I think respect involves understanding and being able to pronounce the names of various tribes, asking very gently and respectfully about tribal affiliation here in Montana. I will sometimes say that I know some people from, say, the Crow tribe who have been students in our program. Even if they don’t know the particular students, it can be helpful to hear that I have had contact with somebody who’s got the same tribal affiliation as them.
Cultural competence also means that we take the time to read and study about working with Latino or Latina clients. It also involves using what Stanley Sue referred to as “dynamic sizing” and “scientific mindedness,” where we try to figure out, “Does this cultural generality apply to the specific cultural being in my office?” That’s a difficult but very important thing to determine.
VY: Just a couple weeks ago I had the privilege of interviewing Stanley Sue’s brother, Derald Wing Sue, on multi-cultural issues. One of the things he emphasized was really getting outside of your comfort zone and getting to know these other cultures on a more than superficial level.
JSF: Another thing he really emphasizes is the question that can’t help but be in the back of the mind of many minority clients: “Is this therapist the kind of person who will oppress me in ways that other people in the dominant culture have oppressed me and my family, my tribe, or my culture?”
One of the remedies that he and others have talked about is for therapists to be more transparent, and use a little more self-disclosure. Because without doing that, there’s just no good evidence that we’re not the oppressor or the “downpressor” as some Jamaicans would say.
So diving into the culture, getting to know it on more than a surface level, and then being able to use some of the principals that Stanley and Derald Wing Sue have articulated well is essential. It makes things much more complicated and much more rewarding.

Intake Essentials

VY: There are many models of how that initial client contact occurs—from a brief telephone intake to, in certain settings like substance abuse or mental health treatment centers, having a designated intake worker who passes on the client to interns or therapists. Do you have a general recommendation or sense of what the best practices are for the initial intake?
JSF: Well, in agencies where there is a handoff from an intake worker to other therapists, it can be difficult to maintain the therapeutic connection. In that case the initial session becomes much more about clinical assessment than initiating therapy.
Constance Fischer and Stephen Finn have written about these kinds of therapeutic assessments since at least the late 1970’s, and they suggest complete transparency through the process. “Here’s how things work in this agency.
This will be my only session with you. I would like to work longer with you, but what I’m going to be thinking about during our time together is who might be the best match for you for ongoing counseling or psychotherapy.”
Without that transparency we run the risk of alienating the client—leaving them feeling like, “Oh, man, I have to go through all this again with another person next week?”
VY: It’s hard enough for people to get into treatment in the first place. As I often say to clients, “People are not usually waiting in line to get the therapy.” It often takes people years.
JSF: Right, and when we put another hurdle there it makes it even more difficult. So it’s important to explain the hurdles and let them know how best to get over the next hurdle.
VY: Is your general sense that it’s better not to have a separate person doing the intake if possible?
JSF: I think it’s better to have the same person do the intake and then continue with therapy. There are, of course, exceptions to that. If you have someone who is not well-trained in substance abuse therapy, and then it becomes clear in the first intake session that this person has an active substance abuse problem, transferring the person to a therapist or counselor who has that experience would be a better fit.
And you can just explain that to the client, although oftentimes the client will still say, “Oh, but I’d rather work with you.” But as long as you have a good rationale, you can make that transition relatively easily. So, yes, it’s best to have the same person do the intake and then continue with the therapy, except in situations where there’s a clear rationale to do otherwise.

Treatment Planning

VY: What are your thoughts about treatment planning? There’s a lot of emphasis on that in many agencies. Do you think that’s something that actually can be done with any specificity? So often someone comes in thinking they’re here to work on X, and six weeks later, you’re really working more on Y. So at times I wonder who the treatment planning process is really serving. Is it really serving the client, or is it serving some agency needs, some funding needs, or the anxiety of the therapist?
JSF: I remember an old supervisor saying to a group of us, “We’re not technicians. We can’t really lay out a protocol for exactly how to act with every client. Every client’s unique, so we need to go deeper than that. We’re professionals, and we bring both art and science into the room.”
I think it’s important to blend the two.
I’m not a big fan of cookie cutter treatment plans. But I am a fan of looking at the plan, talking with the client about what our plan is, and being somewhat explicit and collaborative in that process. I see it as a kind of dialectic—it’s a little bit cookie cutter in that it doesn’t bring in much of the individuality of the client but it does have some important information for us. From there we can dive into the unique qualities of the client and their experiences.
As an example, let’s just say you have a client who’s impulsive. We know that there are certain kinds of treatments that we might use with someone who is diagnosed with ADHD who is impulsive, where those impulsive behaviors are getting him or her in trouble. It’s good to know about CBT and other kinds of therapies that might help with impulsivity. But it’s also really important to get into the mind and, in some sense, the body of that individual client to understand what’s going on with that person.
But knowing that there are probably triggers that increase and decrease impulsivity is something you’d want to work on with a CBT treatment plan. It can help focus the questioning, even if you’re working from an existential perspective.

“Evidence-Based” Treatment

VY: As you’re a professor at the University of Montana, and actively involved in training students, I’m wondering what your thoughts are about the major trend towards “evidence-based” treatment? There are a lot of leading figures in the field who are critiquing this trend. John Norcross talks about evidence-based relationships, since research actually shows that most of the positive outcomes in therapy are based on the relationships and not on this or that technique or procedure. Are you pressured by accrediting agencies to teach evidence-based treatments? What have your experiences been in this regard?
JSF: Yes, there is a lot of pressure to incorporate “evidence-based,” or “empirically-supported treatments.” When you look at Norcross’ work, you have to shake your head and wonder why we focus so much on technical procedures and evidence-based treatments. The science just really isn’t there. There are studies done that show X or Y treatment is effective and, therefore, it becomes evidence-based. And yet there’s a mountain of evidence saying otherwise, that it’s not the specific protocols that make a positive treatment outcome.
There are these voices in the wilderness, like Norcross, crying out about this, but there’s still this inexorable trend towards requiring these evidence-based treatments in training students and in various government agencies, for example.
The cynical side of me would say it’s about trying to get our share of the healthcare dollars. Shaping ourselves to be in the medical model, since there are empirically-supported medical treatments. Of course, there is some real scientific evidence that we should be aware of when working with our clients. We should be, because we’re professionals in this area. Like Norcross writes about, there are evidence-based relationship principals that account for positive outcomes and so we need to look at those, and we need to emphasize those more than the technical procedures. There are evidence-based relationship principals that account for positive outcomes and so we need to look at those, and we need to emphasize those more than the technical procedures.
But we shouldn’t ignore all technical procedures because, even Carl Rogers would say, “If the technique arises spontaneously out of a particular place where you are in the counseling process, then it may be appropriate.”
VY: In wrapping up, any advice you would give for students or early career therapists just starting out?
JSF: I think my biggest advice these days is to focus on balance: The balance between the science and the art, the balance between the relationship and assessment and diagnosis. We need some diagnostic information in many real world situations, but we should not try to get that at the risk of damaging the therapeutic relationship. The impulse is for people to go one direction or the other. I was at a workshop one time where a woman referred to people as science “fundamentalists,” which I thought was a very apt description of some people. They have this allegiance to the paradigm of modernist science, and that’s the only way truth is known.
Then there are people who are much more touchy-feely and go with the flow. My general advice would be, if you’re more of a touchy-feely person, you really still need to learn the science. You still need to read the clinical interviewing text and understand the content that is our professional foundation. And if you’re more inclined toward scientific fundamentalism, you need to get out of that box and try to learn from the other side of the dialectic, which is the relational, emotional side of things that happen in the therapy office.

Advice for the Late-Career Therapist

VY: So let’s use mid- or later-career therapists as an example. By that time in their careers, many have migrated to private practice and have gotten very comfortable in their own ways of being with clients. In many ways that’s a good thing—it’s part of the career progression to take everything you’ve learned along the way and integrate that into who you are as a person. But one drawback I see is the possibility of just jumping into therapy with any client who walks in your office—assuming they’re a good fit for you—without maybe doing a proper assessment. And then they find out six months down the road that the client has a drinking issue that they hadn’t disclosed before. Any advice for these later-career therapists?
JSF: Yes. I’m not in full-time private practice right now but I have friends who see 35 people a week, and are doing the kind of thing you’re talking about.
It’s so easy for us to get into a little niche where we do it our way, and we’re no longer open to other ways of thinking. I’d say it’s really important to keep stretching yourself, to keep reading, to keep going to professional workshops, because we can do things wrong for years and think that we’re actually being successful.
Scott Miller is emphasizing it now more than anyone else–but it’s incredibly important to get systematic feedback from our clients so that we can get a sense whether we’re on the right track with each individual client.
Even though we sometimes can convince ourselves that we’re incredibly intuitive and we can, therefore, launch into therapy immediately, there is some research that suggests that negative outcomes correlate with inadequate assessment. So we do need to step back and do a little formal assessment here and there, even though, as experienced practitioners, we might think, “I know what to do here. This is not a problem.”
Instead, step back and to say, “Let’s do a little bit of assessment here so we can work together to make sure that we’re on the right track.” In other words, mid-therapy adjustments and assessments to make sure that we are helping our clients as effectively as possible.
VY: A final question: What’s your growing edge right now as a teacher and practitioner?
JSF: I have several growing edges. One growing edge that’s pretty constant for me is working toward greater cultural sensitivity, and being able to know more deeply about people who come from diverse minority kinds of backgrounds.
Another growing edge for me is the whole idea of mindfulness and how to incorporate that into some of the more traditional ways that I was taught to do psychotherapy.
I think the other growing edge for me is kind of a growing foundation. The person-centered principals for me have always been foundational and I find myself sometimes really wanting to go back to those. I can see myself in future months or years going to some trainings to get even better at the things that I think are my basic foundational skills.
VY: I often have the opportunity to review some old videos that we’ve acquired or produced and just recently watched the first video produced with James Bugental, a human-centered existential therapist. I’ve probably seen that video 20 times and I still appreciate it, perhaps on an even deeper level.Well, I want to thank you for taking the time to talk with us today.

JSF: Thank you very much, Victor. I very much appreciate your work and the fact that you have dedicated a lot of your life to making the work of other great therapists accessible to all of us.