FAQs

How can I stream your videos instead of buying the DVD?

All of our videos are now available for streaming on the Psychotherapy.net Video Streaming Platform. Just select the Stream option with the correct license when you order the product. You will be able to view the video instantly as soon as your order has been placed. For more information about Streaming,  read our About Streaming page.
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I live in England (or Taiwan, or Timbuktu). How can I watch your videos?

The easiest way to play our videos if you live outside of the US is to purchase the streaming option.



If you prefer to order a DVD, they will play on 99% of the DVD players around the world.  They are not country coded.  Very rarely there is a compatibility problem on older DVD players; if so we recommend that you first try playing them on another player, or on your computer before contacting us.



The only DVD we sell that is country-coded is When Nietzsche Wept. You will need a U.S. DVD player, multi-country coded player, or a computer with a DVD player installed to watch this DVD.
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My DVD won't play in my player. What do I do?

First try playing it in a different DVD player, making sure the power is on. If it still does not work, contact us at customerservice@psychotherapy.net and we’ll ship you out a new one. Keep the case because we’ll just send you the DVD.
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This video is not what I expected, and I don't want it. Can I get a refund?

We are committed to only selling the highest quality educational videos in the field. If you are not completely satisfied with your DVD purchase within 30 days of receiving it, we will refund you 100% of the purchase cost.



Please note that we do NOT offer returns on Streams.



Please read our return policy carefully before proceeding with your return. Please note that we do not refund shipping costs on returned orders.
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I did not find what I was looking for. How often do you add new titles to your list of videos for sale?

We are always in the process of updating our catalogue of videos and making the best psychotherapy videos out there available to you. You can help us with this. If you don’t see something you would like to see, if you have a suggestion, or if you know of a video title that you would like to be available on the site, please contact us.

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What is the difference between the Individual and Group License?

The Individual License  is a restricted  license for individual mental health professionals who are going to watch the video privately from home.



The Group License is for those ordering from universities, colleges, clinics and any institution; it is licensed for group viewing. Most Group Licenses come with a training manual that includes discussion questions, tips for watching, and a complete transcript. Please read our full description of the two versions.
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What if I buy the Individual License and then decide I want to show it to my Intern Group/class?

If you have purchased a DVD



You may upgrade the DVD from Individual to Institutional/Instructor’s License by emailing us at customerservice@psychotherapy.net or by giving us a call at (415) 332-3232. You will only be charged the difference between the two licenses, not the full Group License price, and you will be asked to return the Individual License DVD. Then, we will mail you a training manual, if available for that DVD, and you may show it to the training group or class as you wish.



If you have purchased an individual Stream



Please give us a call. We can upgrade your account to a Group License account and give you access to the stream for Group License. You will be charged only the price difference between licenses.
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Are your Videos close captioned?

Many but not all our videos have English language subtitles as an option for hearing impaired and non-native speakers. Click here for a list of all videos with subtitles. Almost all of our new releases, as well as many of our prior releases have subtitles available.  We are gradually adding subtitles to our previously released videos, so if you are interested in a video that does not currently have subtitles, please contact us to see if subtitles will be available for this video soon. (Note: close captioned and subtitles are slightly different, but they serve the same purpose.)  
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My credit card keeps getting declined, but I know it works. What do I do?

First, check with your credit card company to make sure your card is working. Sometimes institutional credit cards (i.e., from a college or university) will have a block on them for use in internet orders. The principal of the card can call the credit card company and have this block removed. If this is not the case, try a different card if you have one. If all else fails you can email us at customerservice@psychotherapy.net.
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Do you accept purchase orders?

Yes, we accept purchase orders from American and Canadian colleges, universities, institutions and organizations. For other international purchase orders, we require payment in U.S. dollars in advance in the form of a check or money order. Of course, you can also place your order online with a credit card. To submit a purchase order, please FAX it to us at (415) 332-3238. Or mail it to us at Psychotherapy.net 150 Shoreline Hwy, Bldg A Ste 1, Mill Valley CA 94941.
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How long will it be until I receive my order in the mail after I have successfully submitted it online?

We are a small company and we are not always able to ship orders every day.  If you need to have an order “rushed” you can email us at customerservice@psychotherapy.net or call at (800) 577-4762 and we’ll try to get it out to you a little sooner.
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I placed my order several weeks ago and have yet to receive it. What do I do?

First please check with your local post office and see if they are holding it. This is particularly common for international orders. If you still cannot track it down, please email us at customerservice@psychotherapy.net with your order number or name on the order and we will track the order for you.
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I want to add, change or delete items from my order. How do I do this?

 If you want to change or delete an item, email us at customerservice@psychotherapy.net or call us at (800) 577-4762 ASAP and we’ll take care of it for you.
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I received my order but an item is missing or the wrong item was shipped. What do I do?

Email us at customerservice@psychotherapy.netor call us at (800) 577-4762 and we’ll make it right.

Please visit our Order Info page for more information!
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Why order a sound screen?

Sound screens are important in maintaining the confidentiality and privacy of your sessions with your clients. When placed outside an office door or in a hallway, they filter out the noise coming from behind closed doors by creating a white noise.

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Who are our sound screens right for?

Sound screens are useful for anyone working in private practice, group practice, or at an agency with individuals, families or groups. Your clients will appreciate that your conversations are being kept completely private. Our sound screens are built for American-type electrical outlets, so if ordering from outside the US make sure you have an appropriate adapter. Unfortunately, the shipping costs for these items are high so we cannot accept returns on them. Please make sure you have the right adapter BEFORE placing your order.
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Where can you ship sound screens?

We typically ship sound screens to only our American customers because they are built for American-type electrical outlets. If you are outside the US and you are SURE you have the correct power adapter, we will fill your order.

Please note that we cannot accept returns on sound filters because they are expensive to ship, so please make sure you have the right adapter before placing a sound filter order for international shipment.
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What kinds of content do you take submissions for?

We accept submissions of high-quality well-written articles, book chapters, and shorter pieces like poetry and movie reviews all related to psychotherapy, as well as psychotherapy humor.
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What are the guidelines for submitting articles for publication on Psychotherapy.net?

Please see our Guidelines for Submitting Articles to Psychotherapy.net for detailed information. We suggest looking over the types of articles already published on Psychotherapy.net to see what types of articles we are interested in.
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How do I make a writing submission?

Please email us with your article, idea, or questions at submissions@psychotherapy.net.
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I am experiencing technical problems on your website. Who should I contact about this?

If you experience any technical difficulties while browsing or ordering  DVDs, reading articles and interviews or browsing any other pages, please contact us at customerservice@psychotherapy.net. 
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I have produced and/or sell psychotherapy training video(s) and would like them to be sold on this website. How do I go about doing that?

Please contact our president, Victor Yalom, and will be in touch with you to tell you how this process works.
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Can someone please explain to me this cartoon on your website. I don't get it. Who writes this dribble?

Victor Yalom is our staff humorist. You can send him your feedback.
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What’s the story with Psychotherapy.net?

Victor Yalom started producing videos featuring master psychotherapists in 1996 beginning with our video with James Bugental. The psychotherapy.net website was created in 2000 with the goals of focusing on the richness of psychotherapy, the desire to connect with and help clients that got us into the field in the first place, psychotherapy practice, the psychotherapist experience, applied theory and technique, wisdom and lives of world renowned master psychotherapists, and with a sense of seriousness, humility, and sense of play and creativity that such work calls for.  As you can see, the website has taken off in the last several years and is now a full content web magazine for psychotherapists.

Psychotherapy.net is committed to selling the best DVDs in the Psychotherapy, Counseling, Addictions and Psychology fields. We are proud of our selection and spend a good deal of time and money screening, developing and producing new videos that you will find relevant, useful, educational and enjoyable to watch. We also stay committed to keeping our online magazine updated with new free high-quality content. Each month we offer new interviews with well-known experts in the field, many of which are featured in our DVDs, and articles with fresh content and good writing from psychotherapists around the globe.  
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You guys are awesome! How can I get involved?

Though we have a limited number of jobs and funds, we are always looking for new people to inspire us or spice up the website. If you have any brilliant ideas, please e-mail Victor Yalom.
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CE Courses approval

Psychotherapy.net offers Continuing Education credits with most of our articles, interviews and videos, at an additional cost. Psychotherapists (Psychologists, Marriage & Family Therapists, Counselors) and other mental health professionals with a variety of levels of experience will benefit from these courses. We are approved for a wide variety of professional associations and boards. See our CE Approvals list  for detailed information about the boards and associations that have approved us.
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Home-study and on-line credits

Our Continuing Education courses are approved for home study and online CE Credits. Most associations and boards allow all or part of CE credits to be obtained online or in home study courses. See our CE Approvals List and check with your board to find out the details.

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Purchasing CE Credits for video, articles and interviews

You can purchase the CE Credits directly from the article, interview or video page, or go to our Continuing Education home page and browse our list of CE Courses by type of course and topics.You can order one or more at a time or purchase a Special CE Package for discounts on credits.

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Saving with our CE Points Discount Packages

You can save up to 45% per CE by purchasing our Special CE Points Packages. Purchase 10, 20 or 40 credits at once, the more you buy, the more you save. Points are valid indefinitely and you can use them at your own pace and mix and match any type of CE Course that captures your fancy.
Each package gives you 10, 20 or 40 CE points (1CE point= 1 CE Credit= 1 CE hour) that you can redeem at checkout . You simply need to be logged-in to your account and when you select “add to cart” for the CE course of your choice, our system will automatically deduct the number of points from your account and keep track of how many credits you have left.

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Taking your test

Taking your test is very easy. Just log-in to your account which you set up when you made your first order for CE courses. Click on the "CE test" tab and you will see the list of tests you have selected as well as a link to any additional materials you may have to download and study prior to taking the test. Study the material at your own pace and once you are ready, click on the course title and take your test on-line. You need a score of at least 70% to pass (do not worry, if you do not pass the test the first time, you may retake it until you pass for no additional charge).

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Printing your Certificate of Completion

Once you have passed your test, you will be able to access and print your Certificate of Completion from your account. Simply go to “CE certificates” tab and select the certificate you want to print. We keep your certificates in your account indefinitely, so you can print them whenever it is convenient to you. You can use the certificate to complete the CE paperwork required by your board.
Psychotherapy.net does not submit any documentation to licensing boards.

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CE courses for groups

To purchase CE courses for a group of students, interns, or counselors please contact us directly. We are glad to arrange this for you, and our courses offer wonderful opportunities for group learning. Please call us at (800) 577-4762, or email us at customerservice@psychotherapy.net.


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Purchasing a CE course for a friend or colleague

You can make a purchase for someone else, but it must be ordered in THEIR name and using their email address. Each order is associated with one email address and password, and that address/password is the user’s access to the online test. You cannot share your online access with another person because the information printed on your Certificate of Completion is connected with your email address.
If you want to purchase CE for someone else, make a separate order and use their email address in the ordering process. That way, they can access their test and receive a correct Certificate of Completion when the time comes.


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Ordering a CE course for a video I purchased previously

If you purchase a video and decide later that you want to get CE credits for watching it, you can order the CE course separately on our web site. Go to the video page for the item and scroll down to the bottom of the page. You will see an option in the order box that allows you to purchase the CE course. 

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Refunds

Psychotherapy.net will provide a 100% refund if you are dissatisfied with the CE products or materials. A request for refund must be made (1) within 60 days of purchase of the CE course, and (2) prior to taking the course post-test. Refunds are not available once you have taken a CE test, whether or not you passed. 

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Feedback on CE Courses

We want to hear from you. After you complete the test, we ask that you fill out an online Course Evaluation. Please take a moment to share your thoughts with us. We count on your feedback to provide the best programs that we can. 

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Special accommodations for disabilities

If you need special accommodations for your disability, please contact us at customerservice@psychotherapy.net, or by telephone: 800 577-4762 (U.S. only) or 415-332-3232. We will respond to inquiries within 72 hours. 

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Lost passwords

If you have lost your account password, go to the log-in screen on our web site. You will be able to enter your email address and click the link "forgot your password." Your password will be emailed to you.

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INTERNATIONAL ORDERS PLEASE READ

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Can I have my DVD order delivered overnight?

If you need your order delivered overnight, call (800) 577-4762 or (415) 332-3232 or e-mail us as soon as possible. We may be able to accommodate your needs.
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How long will it take to receive my DVD order after I have submitted it online?

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My credit card keeps being declined but I know it works. What do I do?

First, check with your credit card company to make sure your card is working. Sometimes institutional credit cards (i.e., from a college or university) will have a block on them for use in Internet orders. The principal of the card can call the credit card company and have this block removed. If this is not the case, try a different card if you have one. If all else fails you can email us at customerservice@psychotherapy.net.
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How do I change or delete items from my order?

If you want to change or delete an item, email us at customerservice@psychotherapy.net or call us at (800) 577-4762 ASAP and we’ll take care of it for you.
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Do I have to pay customs fees or taxes for receiving your DVDs?

Please note that sometimes international orders incur additional charges (customs or VAT or extra delivery charges) upon delivery of products. These charges are a tax levied by the government of the country where the items were delivered, intended to be a kind of import and/or sales tax to the purchaser. Unfortunately, Psychotherapy.net has NO control over these charges, and we cannot predict in advance how much they will be, except that they seem to be highest in UK and the rest of Europe.  We do state that the products are "educational videos" and we are required by U.S. law to state the purchase price of the videos on the customs forms, and thus we cannot fulfill requests to put a lower value on these forms.

 
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Do you ship DVDs to all countries? How long does it take?

We ship DVDs all over the world and you can select at checkout the level of shipping that best suits your needs. Delivery times vary from 3 days to up to 4 weeks based on the type of service you select.
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